Used this company before when buying a tree last year and was impressed with their customer service. The Jasmine arrived in a very tall cardboard box and the plant pot inside the box was well wrapped... Toon meer
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Lees wat reviewers zeggen
I found that the online ordering system was very informative and easy to use. However, on delivery the tree looked like it had been cut like a hedge to fit the packaging, furthermore the leaves just... Toon meer
Bedrijf heeft geantwoord
So excited to receive our 3rd tree from this company, highly reccommend them. Tree arrived in good condition, well protected for transport with lovely roots. I would say the support cane has damaged t... Toon meer
Bedrijf heeft geantwoord
Tree is in great condition, however arrived without the root grow I’d ordered too. Called up and was told another has been sent, however still not received a week later and it’s now too late so the tr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
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Geschreven door het bedrijf
Quality plants delivered straight to your door. Here at Ornamental Trees we are passionate about helping you bring your outdoor space to life with the finest selection of plants including ornamental trees, fruit trees, shrubs, climbers and much more. Based in the beautiful Yorkshire countryside, we have over 20 years of experience and have grown into one of the UK's leading online tree suppliers. Customer satisfaction is at the heart of everything we do, which is why we're proud to have received the Feefo Platinum Trusted Service award for six years running.
Contactgegevens
River View Farm, Leathley Lane, LS21 2JR, Leathley, Verenigd Koninkrijk
- 01943 660870
- www.ornamental-trees.co.uk
4,5
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Excellent service
Excellent service - lovely helpful staff - delighted with the Whitebeam I purchased from them
28 september 2026
Antwoord van Ornamental Trees
Thank you for your lovely review. We are delighted to hear that the quality of our trees and level of service have met your expectations, and that your tree has arrived safely and is settling well in its new home.
We hope it continues to thrive and provides you with years of enjoyment. If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Trees in excellent condition very…
Trees in excellent condition very healthy. Well packaged. Fast delivery. Only issue is size of boxes as very tall for smaller sized trees.
A total 10 out of 10 in every other respect !
28 september 2026
Antwoord van Ornamental Trees
Thank you for your lovely review. We are delighted to hear that your tree has arrived safely. Our trees are carefully boxed to provide the best possible protection during transit and help ensure they reach you in good condition.
We hope your tree settles well in its new home, continues to thrive and provides you with years of enjoyment. If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Antwoord van Ornamental Trees
Thank you for your lovely review. We are delighted to hear that your tree has arrived safely and is settling well in its new home. We hope it continues to thrive and provides you with years of enjoyment. We truly appreciate your continued support and thank you for choosing Ornamental Trees.
If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
My wonderful new tree
Ornamental Trees is a great company to deal with. Darren and Sarah were very helpful and accommodating. The company’s main aim is to deliver a fantastic looking tree and that the customer is happy with. My beautiful Sorbus Hupehensis Tree ticked all the boxes.
21 september 2026
Antwoord van Ornamental Trees
Thank you for your lovely review. We are delighted to hear that our team provided a high level of service and that your tree arrived in perfect condition. It is wonderful to know that your tree has ticked all the boxes!
We hope it settles well in its new home and provides you with years of enjoyment. If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Excellent quality trees that were good…
Excellent quality trees that were good value. Well packed and arrived in good shape.
24 september 2026
Antwoord van Ornamental Trees
Thank you for your review. We are delighted to hear your tree arrived safely and in good condition and is settling well into its new home. We hope it continues to thrive and provides you with many years of enjoyment.
If you require any further gardening advice or aftercare, please do contact our team, who are always on hand and happy to help.
Antwoord van Ornamental Trees
Thank you for your review. We are delighted to hear your tree arrived safely and in good condition and is settling well into its new home. We hope it continues to thrive and provides you with many years of enjoyment.
If you require any further gardening advice or aftercare, please do contact our team, who are always on hand and happy to help.
Faultless Customer Support
Faultless Customer Support, excellent shrubs, would highly recommend.
Certainly will be a returning customer!
23 september 2026
Antwoord van Ornamental Trees
Thank you for your review. We are delighted to hear your tree arrived safely and is settling well in its new home. We hope it continues to thrive and provides you with many years of enjoyment.
We truly appreciate your continued support and recommendations. If you require any further gardening advice or aftercare, please do contact our team, who are always on hand and happy to help.
Relatively prompt and efficient…
Relatively prompt and efficient service. Helpful instructions on how to plant were provided. Some minor damage to leaves/small branches in transportation.
25 september 2026
Antwoord van Ornamental Trees
Thank you for your review, and we are pleased to hear your tree has arrived and is settling in well. We are sorry to hear there has been some slight damage caused during transit. If you have any concerns, please do contact our team, who can offer the best advice and work with you to find an appropriate solution.
We hope your tree continues to thrive and provides you with many years of enjoyment. If you require any further gardening advice or aftercare, please do contact our team, who are always on hand and happy to help.
Antwoord van Ornamental Trees
Thank you for your lovely review. We are delighted to hear your tree arrived in perfect condition and is settling well in its new home. We hope it continues to thrive and provide you with many years of enjoyment. If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help
great selection of trees…
They have a great selection of trees and were really helpful with my delivery waiting til I’d returned from abroad.
Getting hold of someone in the office was tricky but the specimen tree was delivered on the day all be it quite late in the day but no matter.
I was a bit disappointed how many branches were broken from transit though. One side has much shorter branches compared to the other due mostly to the breaks.
I’m assured this will right itself over the next growing season and it was reassuring to get this feedback from my request but time will tell. I’m hoping it will be lovely in a couple of years when it’s settled in and got bushier.
23 september 2026
Antwoord van Ornamental Trees
Thank you for your review, and we are sorry to hear that your tree sustained some damage during delivery. As a living product, we always do our very best to minimise any damage during transit, although unfortunately, on occasion, this can happen.
I can see that you have been in contact with our Customer Care team and that they have provided advice to help at this stage. Should you have any further concerns as the tree settles or into next season, please do get back in touch with the team, who will be happy to review this again and work with you towards an appropriate solution.
We do hope your tree continues to settle well and goes on to provide you with many years of enjoyment.
I was very impressed by the trees I…
I was very impressed by the trees I received. Large, healthy and well packaged. Great value too.
Very good experience all round.
25 september 2026
Antwoord van Ornamental Trees
Thank you for your lovely review. We are delighted to hear your tree arrived in perfect condition and is settling well in its new home. We hope it continues to thrive and provide you with many years of enjoyment. If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help
My dwarf maple was well packaged and…
My dwarf maple was well packaged and arrived in great condition. It has already been planted in my garden, and looks fabulous.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Ornamental Trees
Thank you for your lovely review. We are delighted to hear your tree arrived in perfect condition and is settling well in its new home. We hope it continues to thrive and provide you with many years of enjoyment. If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help
Conifer delivered as described
Young conifer delivered as described and in excellent condition. The planting advice sent a few days prior was very much appreciated and helpful.
25 september 2026
Antwoord van Ornamental Trees
Thank you for your lovely review. We are delighted to hear your tree arrived in perfect condition and is settling well in its new home. We hope it continues to thrive and provide you with many years of enjoyment. We are also pleased to hear that the guidance provided by our team was helpful and gave you reassurance. If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Recent mature Acer purchase
I recently purchased a mature Acer tree from Ornamental Trees and have been extremely pleased with the experience from start to finish.
Before making the purchase, I emailed them with several questions, all of which were answered promptly and helpfully. Their responses gave me the confidence to go ahead with the purchase. The delivery instructions were also followed perfectly, and the tree arrived safely and without any problems.
After delivery, I had a few further questions about the tree, including why some of the upper branches were missing leaves. Once again, they were incredibly helpful and took the time to explain everything to me, which was very reassuring.
The tree itself looks fantastic. It is exactly the right height and appears very healthy. It does have a noticeable lean to one side, but I am hoping to correct its posture to some extent when I plant it.
What has impressed me most is how reassuring and supportive the team has been throughout the whole process. They have made it clear that if I encounter any issues in the future — for example, if the tree doesn’t follow its usual seasonal patterns — I can get back in touch with them for review.
Everyone I have dealt with by email has been exceptionally kind, responsive and professional. I am very with the level of customer service, and I would happily purchase from Ornamental Trees again.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Ornamental Trees
Thank you for your lovely comments. We are delighted to hear that our level of service throughout the ordering and delivery process met your expectations. We are pleased to hear your Acers arrived in time and, although they suffered some slight damage during transit, we hope the advice provided has been helpful. Should you have any concerns as they settle in, please do come back to us and our team will be happy to review and assist.
We really do appreciate your continued support and do think that Acers make a wonderful addition to any garden, with their beautiful seasonal colour and features. We hope they settle well in their new home and provide you with many years of enjoyment. If you require any further gardening advice or aftercare, please do contact our team, who are always happy to help.
Antwoord van Ornamental Trees
Thank you for your lovely review. We are delighted to hear your tree arrived in perfect condition and is settling well in its new home. We hope it continues to thrive and provide you with many years of enjoyment. If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help
Well Established Potted Tree with Good…
Well Established Potted Tree with Good Structure & Root growth. Delivered quickly and well packed.
23 september 2026
Antwoord van Ornamental Trees
Thank you so much for your lovely review. We are delighted to hear your tree arrived safely and is settling well in its new home. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Will be ordering more.
Since moving house a year ago and inheriting a big landscaping project there, we have ordered several trees and large plants from different nurseries. Ornamental Trees is the only company (out of 5 we have tried) that were exceptionally communicative before and during delivery and managed to deliver to the right address at the right time. This is not, apparently, as easy it might sound. The trees themselves were excellent and we are v happy with all the plants we’ve received. Will certainly be using them again.
23 september 2026
Review zonder uitnodiging
Antwoord van Ornamental Trees
Thank you so much for your lovely comments. We are delighted to hear that the quality of our trees and the level of service we provide have met your expectations. We hope your trees are now settling well into their new homes and will provide you with many years of enjoyment.
Thank you for your continued support. We look forward to helping and advising you with any future gardening projects.
The tree I received was shrivelled with…
The tree i received was shrivelled with brown leaves, clearly unhealthy and had been for sometime. When I sent photos u was told this was “normal”. With other vendors I have been refunded for the plant or they have a shipped a new one. This was not the case with Ornamental Trees
23 september 2026
Antwoord van Ornamental Trees
Thank you for your review, and we are sorry to hear you were not happy with the condition of your Acer on arrival. We can see that you have since contacted our team, who have worked with you to resolve this, and the tree is now being collected and refunded.
The weather conditions experienced this year have been particularly challenging for Acers, with many suffering from leaf scorch. While this does not generally cause long-term detriment to the tree, we appreciate that this can be disappointing to see, and our team has provided advice on how to care for the tree.
We are pleased that we have been able to resolve this to your satisfaction. If you require anything further, please do not hesitate to contact our team, who will be happy to help.
The plant was far more advanced than…
The plant was far more advanced than I’d imagined, in excellent condition, and the delivery was perfect, on time, and delivered well into the garden. Thanks again, I’ll continue as a regular customer, J L.
23 september 2026
Antwoord van Ornamental Trees
Thank you so much for your lovely review. We are delighted to hear your tree arrived safely and exceeded your expectations. We truly appreciate your support and look forward to helping you again with any future orders.
The sales team “Karen” was fantastic
The sales team “Karen” was fantastic, very responsive and organised the order quickly with some very welcome discount. The trees arrived on time and as stated, they are great examples and really good value. Brilliant experience
24 september 2026
Antwoord van Ornamental Trees
Thank you so much for your lovely comments. We will be sure to pass these on to Karen, who takes great pride in her work and always strives to provide the best possible service — even when throwing in a discount or two!
We are delighted to hear your tree has arrived safely. If you do require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
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