Used this company before when buying a tree last year and was impressed with their customer service. The Jasmine arrived in a very tall cardboard box and the plant pot inside the box was well wrapped... Toon meer
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Lees wat reviewers zeggen
I found that the online ordering system was very informative and easy to use. However, on delivery the tree looked like it had been cut like a hedge to fit the packaging, furthermore the leaves just... Toon meer
Bedrijf heeft geantwoord
So excited to receive our 3rd tree from this company, highly reccommend them. Tree arrived in good condition, well protected for transport with lovely roots. I would say the support cane has damaged t... Toon meer
Bedrijf heeft geantwoord
Tree is in great condition, however arrived without the root grow I’d ordered too. Called up and was told another has been sent, however still not received a week later and it’s now too late so the tr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Tuin
- ook in
- Tuincentrum
Geschreven door het bedrijf
Quality plants delivered straight to your door. Here at Ornamental Trees we are passionate about helping you bring your outdoor space to life with the finest selection of plants including ornamental trees, fruit trees, shrubs, climbers and much more. Based in the beautiful Yorkshire countryside, we have over 20 years of experience and have grown into one of the UK's leading online tree suppliers. Customer satisfaction is at the heart of everything we do, which is why we're proud to have received the Feefo Platinum Trusted Service award for six years running.
Contactgegevens
River View Farm, Leathley Lane, LS21 2JR, Leathley, Verenigd Koninkrijk
- 01943 660870
- www.ornamental-trees.co.uk
4,5
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Happy with my new tree
Good communication, tree arrived as promised. Slight damage to one branch. Planting advice online very helpful.
23 september 2026
Antwoord van Ornamental Trees
Thank you for your review. We are sorry to hear your tree suffered some slight damage during delivery, although we hope this will settle as the tree establishes and grows in its new home. If you do have any concerns, please do get in touch with our team and send across some photographs, and we will be happy to provide the best advice and support.
We are also pleased to hear that you have found our online advice helpful, and we hope your tree continues to settle well.
No hassle
No hassle. My order arrived on time, delivered into my porch as requested. The tree was in excellent condition, has since been planted and I am looking forward to the pleasure I am sure I will get from it.
I like the website - easy to manoeuvre around.
23 september 2026
Antwoord van Ornamental Trees
Thank you so much for your lovely review. We are delighted to hear your tree arrived safely and in perfect condition and is now settling happily into its new home. It’s also great to hear you found our website easy to navigate and your experience with us was a positive one. We hope your tree will provide you with many years of enjoyment, and if you ever need any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Great Bloodgood Acer Trees
Great Bloodgood Acer Trees. Very helpful customer service, and delivery man was very accommodating.
24 september 2026
Antwoord van Ornamental Trees
Thank you so much for your lovely review. We are delighted to hear your Acer arrived in perfect condition and is settling well in its new home. We hope it will provide you with many years of enjoyment. If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
I was enormously disappointed
I was enormously disappointed.Having discussed weeks in advance with the suppliers how important quality, size and shape of my desired eucalyptus tree were to me, I ordered a delivery to my house some three weeks in advance. In my predicted absence the tree was delivered to my Isle of Wight address, as requested, on Friday 25 September potted and wrapped in strong brown paper wrapping. On my return home two days later, on opening the packaging, it was clear that two significant tall branches had broken off inside the packaging. The breaks did not look new. It appeared that they probably took place before despatching to my home, as opposed to in transit. Because of my travel plans I had to make a snap decision as to whether to accept it and plant it. Or whether to complain and wait for a resolution and a re-delivery before being able to plant a replacement. I don’t have the time or opportunity to chose the latter course of action because of long planned travel arrangements. So I planted the tree with help from my gardener last Monday. It looks alright but the broken branches are very apparent and change the overall shape height and impression of the tree
It is extremely disappointing to find myself in this position. I believe that the tree should have been checked thoroughly before being despatched.
This did not work out to my satisfaction!
Neil Robertson
24 september 2026
Antwoord van Ornamental Trees
Thank you for your review, and we are sorry to hear you are not completely happy with your tree. As with any living product, there is always a risk of some damage occurring during transit, although we take great care to prepare and protect our trees to minimise this as much as possible.
Due to the delivery location, the final delivery arrangements and handling are outside of our direct control. However, all of our trees are carefully prepared for their time in transit, and we always want to ensure that any concerns are addressed wherever possible.
We have been unable to locate any previous communication regarding your concerns. If you are unhappy with the condition of your tree, please do contact our team and send across some photographs showing the damage. We will be happy to assess these and provide the best advice, while working with you towards a suitable solution.
My tree arrived on time and very well…
My tree arrived on time and very well packaged . Very impressed with with the quality off ordering and delivery.
23 september 2026
Antwoord van Ornamental Trees
Thank you so much for your lovely review. We are delighted to hear your tree arrived safely and that everything ran smoothly from order through to delivery. It’s also wonderful to hear that the quality of your tree has met your expectations. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Good health looking tree received…
Good health looking tree received thankyou. Only a couple of branches damaged in transit.
24 september 2026
Antwoord van Ornamental Trees
Thank you for your review. We are pleased to hear you have received your tree, although we are sorry to hear it has suffered some damage during transit. If you have any further concerns, please do get in touch with our team and send across some photographs of the damage. We will be happy to assess these and provide you with the best advice and an appropriate solution.
Very happy with our cherry blossom tree
Easy ordering our cherry blossom tree, arrived quickly, and packaged well. Planted our healthy looking tree.
Happy
23 september 2026
Antwoord van Ornamental Trees
Thank you so much for your lovely review. We are delighted to hear your blossom tree arrived in perfect condition and is settling well in its new home. We hope it will provide you with many years of enjoyment. If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Good quality trees delivered when I…
Good quality trees delivered when I need them. They respond to e mail messages quickly and are very reliable.
23 september 2026
Antwoord van Ornamental Trees
Thank you so much for your lovely review. We are delighted to hear your tree arrived safely and that everything ran smoothly from order through to delivery. It’s also wonderful to hear that the quality of your tree has met your expectations. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Trees excellent quality
The trees came in really good condition, a pear tree William and a fig tree very well looked after even with some fruits that when they matured we had it at home and we're delicious. After tree months they are still alive and doing well and I also purchased another one called cornus kousa a d it's gorgeous
21 september 2026
Antwoord van Ornamental Trees
Thank you so much for your lovely review and for your continued support. We are delighted to hear that all your purchases have arrived safely and are settling well in their new homes. We hope they will bring you many years of enjoyment. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Healthy trees…
Over the years,I have purchased 6 trees in total and they have been healthy and still going strong. I purchased 2 prunus trees and they were tall and exactly as advertised. The delivery company were a bit of a disappointment and I did get a response from customer service when I raised concerns. It was sorted and trees arrived next day. Highly recommend.
23 september 2026
Antwoord van Ornamental Trees
Thank you so much for your review and continued support; it is very much appreciated. We are pleased to hear that our team were able to resolve the delivery issues quickly and efficiently, and that your trees have now arrived safely and are settling well in their new home. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Nice tree shape and been looked after
Nice shaped trees. No damage or signs of neglect. Well packaged. Delivered when stated. Not the cheapest but very good value.
23 september 2026
Antwoord van Ornamental Trees
Thank you so much for your lovely review. We are delighted to hear your tree has arrived safely and is settling well in its new home. We hope it will provide you with many years of enjoyment. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Delivery system unsatisfactory.
Delivery system of plants enclosed in a heavy wooden pallet was unacceptable. This leaves the householder with responsibility of having to pay to have it removed, especially if the householder is a women. They were unhelpful when contacted about this.
Secondly, two plants were not up to standard. Srbutus should have had flower and red fruit on display at this time of the yeat: it did not. Magnolia Genie also should have buds forming:there were none.
Will not be purchasing from this nursery again.
22 september 2026
Antwoord van Ornamental Trees
Thank you for your review, and we are sorry to hear that you are not completely happy with our delivery methods and with a couple of the trees.
As with any living product, trees can sometimes behave differently to expectations, particularly following transportation. The movement and conditions during transit can affect flowering, and it is not unusual for a tree to need some time to settle into its new environment. In most cases, once planted and established, this should not affect the following flowering and berry season. This year has also been particularly challenging for many trees, with a large number entering dormancy earlier than usual.
In relation to the pallet delivery, unfortunately, delivery companies do not remove pallets after delivery. We do make this clear on our website, and pallets can usually be taken to local recycling centres, many of which accept them free of charge.
If you have any concerns about the condition of your trees, we would be happy to help. Please send our team some photographs of any damage or areas of concern, and we can assess these and provide the best advice while working with you towards a suitable solution.
Very good quality plant
Arrived promptly. A very healthy and good sized plant. Very well packaged.
22 september 2026
Antwoord van Ornamental Trees
Thank you so much for your lovely review. We are delighted to hear your tree arrived in perfect condition and is settling well into its new home. We hope it will provide you with many years of enjoyment. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Antwoord van Ornamental Trees
Thank you so much for your lovely review. We are delighted to hear your tree arrived in perfect condition and is settling well into its new home. We hope it will provide you with many years of enjoyment. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Really impressed with their service
Really impressed with their service. The tree was firstly very healthy and in great condition. Secondly, it was well packed and delivered by courier. The price was reasonable compared to other companies.
21 september 2026
Antwoord van Ornamental Trees
Thank you so much for your lovely comments. We are delighted to hear that the quality of our trees and the level of service you received have met your expectations. We truly appreciate your support, and if you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Tree looks fabulous
Tree looks fabulous, packaging robust, delivery experience great after an excellent online website and ordering process .
22 september 2026
Antwoord van Ornamental Trees
Thank you so much for your lovely review. We are delighted to hear your tree arrived safely and that everything ran smoothly from order through to delivery.. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Antwoord van Ornamental Trees
Thank you so much for your lovely review and recommendation; we truly appreciate your support. We are delighted to hear your tree has arrived safely and is settling well in its new home. We hope it will provide you with many years of enjoyment. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Everything about my order was exceeded…
Everything about my order was exceeded my expectations, website, ordering, delivery, packaging and the tree’s. I wouldn’t hesitate to recommend this company, it’s products and I will be using them again.
22 september 2026
Antwoord van Ornamental Trees
Thank you so much for your lovely review and recommendation; we truly appreciate your support. We are delighted to hear your tree has arrived safely and is settling well in its new home and has exceeded expectations. We hope it will provide you with many years of enjoyment. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Great trees and service
The trees were delivered well within the prescribed time span and in good time to plant during early autumn. The quality of the trees was excellent - all in very good condition. Great care was taken with the packaging and transportation. To summarise I'm delighted with the trees and service and will definitely be buying all my trees from Ornamental trees in future.
22 september 2026
Antwoord van Ornamental Trees
Thank you so much for your lovely review and your continued support; we truly appreciate your support. We are delighted to hear your tree has arrived safely and is settling well in its new home. We hope it will provide you with many years of enjoyment. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Trees and shrubs
Really quality plants, very healthy, and look great, would highly recommend 👍 👌
22 september 2026
Antwoord van Ornamental Trees
Thank you so much for your lovely review. We are delighted to hear your tree has arrived safely and is settling well in its new home. We hope it will provide you with many years of enjoyment. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
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