Used this company before when buying a tree last year and was impressed with their customer service. The Jasmine arrived in a very tall cardboard box and the plant pot inside the box was well wrapped... Toon meer
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Lees wat reviewers zeggen
I found that the online ordering system was very informative and easy to use. However, on delivery the tree looked like it had been cut like a hedge to fit the packaging, furthermore the leaves just... Toon meer
Bedrijf heeft geantwoord
So excited to receive our 3rd tree from this company, highly reccommend them. Tree arrived in good condition, well protected for transport with lovely roots. I would say the support cane has damaged t... Toon meer
Bedrijf heeft geantwoord
I am very happy with my purchases. The shrubs and tree were delivered within the stated time frame, well packaged and of good quality. The delivery company used were also excellent notifying you of di... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Tuin
- ook in
- Tuincentrum
Geschreven door het bedrijf
Quality plants delivered straight to your door. Here at Ornamental Trees we are passionate about helping you bring your outdoor space to life with the finest selection of plants including ornamental trees, fruit trees, shrubs, climbers and much more. Based in the beautiful Yorkshire countryside, we have over 20 years of experience and have grown into one of the UK's leading online tree suppliers. Customer satisfaction is at the heart of everything we do, which is why we're proud to have received the Feefo Platinum Trusted Service award for six years running.
Contactgegevens
River View Farm, Leathley Lane, LS21 2JR, Leathley, Verenigd Koninkrijk
- 01943 660870
- www.ornamental-trees.co.uk
4,5
Uitstekend
3K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Great trees and service
The trees were delivered well within the prescribed time span and in good time to plant during early autumn. The quality of the trees was excellent - all in very good condition. Great care was taken with the packaging and transportation. To summarise I'm delighted with the trees and service and will definitely be buying all my trees from Ornamental trees in future.
22 september 2026
Antwoord van Ornamental Trees
Thank you so much for your lovely review and your continued support; we truly appreciate your support. We are delighted to hear your tree has arrived safely and is settling well in its new home. We hope it will provide you with many years of enjoyment. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Trees and shrubs
Really quality plants, very healthy, and look great, would highly recommend 👍 👌
22 september 2026
Antwoord van Ornamental Trees
Thank you so much for your lovely review. We are delighted to hear your tree has arrived safely and is settling well in its new home. We hope it will provide you with many years of enjoyment. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
I ordered a Japanese flowering tree as…
I ordered a Japanese flowering tree as a present and was pleased that, due to the recipient’s holiday I was able to change the date of delivery.
I was sent a photo by the recipient happily planting the tree.
21 september 2026
Antwoord van Ornamental Trees
Thank you so much for your review. We are pleased to hear that our team were able to accommodate your delivery arrangements for the recipient, and we are delighted to hear the tree arrived safely and is now settling well in its new home. If you or your friend ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Healthy Trees
Delivery on time, well packaged, great healthy trees, follow up email on how to plant and care for. Very impressed. Will look for more once I work out where to place.
22 september 2026
Antwoord van Ornamental Trees
Thank you so much for your lovely review. We are delighted to hear your tree arrived safely and is settling well in its new home. We hope it will provide you with many years of enjoyment. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Expert and reliable
Always beautiful and healthy-looking plants. Delivery isn't rushed, but they do arrive more or less when expected.
21 september 2026
Antwoord van Ornamental Trees
Thank you so much for your lovely review. We are delighted to hear your tree arrived safely and is settling well in its new home. We hope it will provide you with many years of enjoyment. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Excellent service and very healthy…
Excellent service and very healthy shrubs and trees that were well packaged.
18 september 2026
Antwoord van Ornamental Trees
Thank you so much for your lovely review. We are delighted to hear your order arrived in perfect condition and is settling well into its new home. We hope it will provide you with many years of enjoyment. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Antwoord van Ornamental Trees
Thank you so much for your lovely review. We are delighted to hear your tree arrived safely and is settling well in its new home. We hope it will provide you with many years of enjoyment. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Excellent service and very pleased with…
Excellent service and very pleased with my purchases. Highly recommend this company.
21 september 2026
Antwoord van Ornamental Trees
Thank you so much for your lovely review. We are delighted to hear your tree has arrived safely and is settling well in its new home. We hope it will provide you with many years of enjoyment. We truly appreciate your support and recommendation. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Excellent service and communication…
Excellent service and communication from Ornamental Trees.
21 september 2026
Antwoord van Ornamental Trees
Thank you so much for your review. We are delighted to hear your tree arrived safely and is settling well in its new home. We hope it will provide you with many years of enjoyment. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Reliable Company
Bought from this Company before and found them very helpful and products as described
18 september 2026
Antwoord van Ornamental Trees
Thank you so much for your review. We are delighted to hear your tree arrived safely and is settling well in its new home. We hope it will provide you with many years of enjoyment. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Ordered a extra large Betula Snow Queen…
Ordered a extra large Betula Snow Queen tree a few days later it was delivered in perfect condition and a lovely specimen. All the way from North Yorkshire to Suffolk the delivery driver was helpful and polite and placed the tree where I asked it to be left. Cant fault my experience with this company everything was excellent from ordering to communication on expected delivery right through to receiving it. Perfect. Highly Recommend Ornamental Trees for your purchase.
16 september 2026
Antwoord van Ornamental Trees
Thank you so much for your lovely comments. We are delighted to hear your tree arrived safely and is settling well in its new home, and we hope it will provide you with many years of enjoyment. Our drivers take great pride in the service they provide to our customers, so we are especially pleased to hear everything went well with your delivery. We truly appreciate your continued support and recommendations. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Very smooth process throughout including post sale communications.
Very smooth process throughout from initial purchase to delivery. Post sale communication was top notch. I highly recommend Ornamental Trees.
17 september 2026
Antwoord van Ornamental Trees
Thank you so much for your lovely review. We are delighted to hear your tree arrived safely and is settling well in its new home. We truly appreciate your continued support and recommendations. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
My trees arrived on time and were in…
My trees arrived on time and were in excellent condition.They were well packed.The web site was easy to use .
17 september 2026
Antwoord van Ornamental Trees
Thank you for your review. We are delighted to hear your tree arrived in perfect condition and is settling in well. We hope it continues to thrive and provides you with many years of enjoyment.
If you require any further gardening advice or aftercare, please do contact our team, who are always on hand to help.
Damaged tree.
We ordered two weeping cherry trees. Both plants arrived in a very quick time frame.
Unfortunately one of the leader branches arrived damaged on one of the trees. Something that had obviously happened in transit.
We emailed Ornamental Trees about it and within two emails they had offered and sent a replacement tree and also told us to keep the other one to see if we could save it.
Great customer service. These kind of things happen from time to time and the way it was dealt with was very professional and customer orientated.
I will use this business again without question as this experience aside, their trees are brilliant and they operate on a very personal level.
17 september 2026
Antwoord van Ornamental Trees
Thank you for your lovely comments. We are really pleased to hear that our team were able to resolve your concerns promptly and efficiently. Our team take great pride in the service they provide to all our customers.
We hope both trees are now settling in well and will provide you with many years of enjoyment. We truly appreciate your continued support and are delighted to hear that our level of service met your expectations.
If you require any further gardening advice or aftercare, please do contact our team, who are always happy to help.
Excellent Trees
Really high quality, healthy trees and excellent size, definitely worth the money. I bought 3 cherry trees and 1 dogwood as they have such an excellent selection and had all the varieties I wanted. Other companies send you the lower size limit quoted, this was definitely not the case and all exceeded the height specified and were well established. Packaged really well and delivered with care. Definitely recommend.
18 september 2026
Antwoord van Ornamental Trees
Thank you for your lovely review. We are delighted to hear that the quality and choice of trees exceeded your expectations.
We are pleased to hear your trees arrived in perfect condition and are now settling in well. We hope they continue to thrive and bring you many years of enjoyment.
If you require any further gardening advice or aftercare, please do contact our team, who are always happy to help
Great service and excellent communication
Great service and excellent communication. Tree was delivered within the time stated on their website and I was able to track the delivery. Tree was exactly as described and a very healthy specimen. Would recommend and happily order from them again.
17 september 2026
Antwoord van Ornamental Trees
Thank you for your lovely review. We are delighted to hear that our processes ran smoothly and were easy to navigate.
We are pleased to hear your trees are now settling in well, and we truly appreciate your continued support and recommendations. We are always here to support you with any future questions or requirements, so please do not hesitate to contact our team.
Antwoord van Ornamental Trees
Thank you for your review. We are delighted to hear your tree has arrived safely and is settling in well.
If you require any further gardening advice or aftercare, please do contact our team, who are always on hand to help and advise.
I’d buy from Ornamental Trees again.
The tree I purchased is lovely and very good value. The comms were spot on. The delivery time was in line with as expected.
16 september 2026
Antwoord van Ornamental Trees
Thank you for your review. We are pleased to hear your tree arrived safely, offered good value for money, and that our level of service and communication met your expectations.
We truly appreciate your support, and if you require any further gardening advice or aftercare, please do contact our team, who are always on hand to help.
Excellent service
Excellent service. Was in communcation all the way through our purchase. We bought 4 trees and sadly one perished several weeks after planting but Ornamental Trees asked for photos and then replaced the tree which is looking far healthier. Would buy from them again.
18 september 2026
Antwoord van Ornamental Trees
Thank you for your review, and we are delighted to hear that your trees arrived safely and are settling in well, including the replacement.
We are pleased that our team were able to resolve the issue you raised with us promptly and smoothly. If you require any further gardening advice or aftercare guidance, please do contact us, as our team are always happy to help.
I bought two acer trees arrived withered half dead
I bought two acer trees, they arrived nothing like the advertised pictures
Both were supposed to be red in leaf colour but one is green
Both plants arrived half dead
With withered leaves
Ive sent an email and i have been ignored
Avoid!!!
25 september 2026
Review zonder uitnodiging
Antwoord van Ornamental Trees
Thank you for taking the time to leave your review. As there were no order details included, I was initially unable to investigate this further; however, I have now been able to locate your email and can see that our team will be coming back to you this morning. Our team aim to respond to all emails within 48 hours, and I’m sure they will be able to provide the appropriate advice and work with you towards a suitable solution.
With Acers, we do keep the trees under cover to help protect them from the weather elements, and this can sometimes affect their colouring. Once planted out and exposed to full natural light, the colours should develop more naturally. As with all living products, every tree can also behave slightly differently.
For us to fully investigate any concerns, it is always helpful to provide the full order details where possible. However, I’m pleased we have now been able to locate your order and hope this can be resolved for you today.
If you require any further gardening advice or aftercare guidance, our team will be happy to help.
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