Used this company before when buying a tree last year and was impressed with their customer service. The Jasmine arrived in a very tall cardboard box and the plant pot inside the box was well wrapped... Toon meer
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Lees wat reviewers zeggen
I found that the online ordering system was very informative and easy to use. However, on delivery the tree looked like it had been cut like a hedge to fit the packaging, furthermore the leaves just... Toon meer
Bedrijf heeft geantwoord
So excited to receive our 3rd tree from this company, highly reccommend them. Tree arrived in good condition, well protected for transport with lovely roots. I would say the support cane has damaged t... Toon meer
Bedrijf heeft geantwoord
I am very happy with my purchases. The shrubs and tree were delivered within the stated time frame, well packaged and of good quality. The delivery company used were also excellent notifying you of di... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Tuin
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- Tuincentrum
Geschreven door het bedrijf
Quality plants delivered straight to your door. Here at Ornamental Trees we are passionate about helping you bring your outdoor space to life with the finest selection of plants including ornamental trees, fruit trees, shrubs, climbers and much more. Based in the beautiful Yorkshire countryside, we have over 20 years of experience and have grown into one of the UK's leading online tree suppliers. Customer satisfaction is at the heart of everything we do, which is why we're proud to have received the Feefo Platinum Trusted Service award for six years running.
Contactgegevens
River View Farm, Leathley Lane, LS21 2JR, Leathley, Verenigd Koninkrijk
- 01943 660870
- www.ornamental-trees.co.uk
4,5
Uitstekend
3K reviews
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Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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I bought two acer trees arrived withered half dead
I bought two acer trees, they arrived nothing like the advertised pictures
Both were supposed to be red in leaf colour but one is green
Both plants arrived half dead
With withered leaves
Ive sent an email and i have been ignored
Avoid!!!
25 september 2026
Review zonder uitnodiging
Antwoord van Ornamental Trees
Thank you for taking the time to leave your review. As there were no order details included, I was initially unable to investigate this further; however, I have now been able to locate your email and can see that our team will be coming back to you this morning. Our team aim to respond to all emails within 48 hours, and I’m sure they will be able to provide the appropriate advice and work with you towards a suitable solution.
With Acers, we do keep the trees under cover to help protect them from the weather elements, and this can sometimes affect their colouring. Once planted out and exposed to full natural light, the colours should develop more naturally. As with all living products, every tree can also behave slightly differently.
For us to fully investigate any concerns, it is always helpful to provide the full order details where possible. However, I’m pleased we have now been able to locate your order and hope this can be resolved for you today.
If you require any further gardening advice or aftercare guidance, our team will be happy to help.
Antwoord van Ornamental Trees
Thank you for your review, and we really appreciate your support. We are pleased to hear that your tree arrived safely and is settling in well.
If you require any further gardening advice or aftercare guidance, please do contact our team, who are always happy to help.
Very good quality tree
Very good quality tree, better than I expected, delivered quickly and without getting damaged or drying out en route.
16 september 2026
Antwoord van Ornamental Trees
Thank you for your review, and we really appreciate your support. We are pleased to hear that your tree arrived safely and is settling in well.
If you require any further gardening advice or aftercare guidance, please do contact our team, who are always happy to help.
Lovely healthy tree
The tree supplied is really healthy and lovely and I have always found Ornamental trees to be really good
I have taken a star off on this occasion, because the order took longer than anticipated to arrive
The original tree was apparently damaged in transit, but this was not communicated to me and I had to ring Customer Service to find it out Once I spoke to them, the lady I spoke to was really helpful and a
second tree was then ordered and shipped
18 september 2026
Antwoord van Ornamental Trees
Thank you for your review, and I am pleased to hear that our team has been able to resolve your concerns regarding the damaged tree and that you have now received your replacement, which is settling well.
On investigation, I can see that your tree was ordered as a pre-order and, once it was ready, it was dispatched to you. Unfortunately, the tree was damaged while at the courier’s delivery depot, and communication from the courier regarding the damage was slower than we would have expected.
We are pleased that we have now been able to resolve this for you and hope your replacement tree continues to settle well. If you require any further gardening advice or aftercare guidance, please do contact our team, who will be happy to help.
Arrived well packed and in healthy condition
Shrub arrived well packaged and in good healthy condition. It was also larger and bushier than expected. Only downside was that delivery took longer than was advertised.
14 september 2026
Antwoord van Ornamental Trees
Thank you for your review, and we are pleased to hear that the quality and size of your tree have exceeded your expectations and that it is settling in well.
We are sorry to hear that your order was delayed. We take all feedback seriously, and your comments will be passed to the relevant team to investigate what happened.
If you require any further gardening advice or aftercare guidance, please do contact us. Our team are always happy to help.
Antwoord van Ornamental Trees
Thank you for your review, and we are sorry to hear that the quality of the trees you received has not met your expectations.
I have looked through our email folders but have been unable to locate any communication with our team regarding your concerns. If you could please send us some images along with details of the issues you have experienced, our team will be able to look into this further and provide the most appropriate advice and solution.
We take all feedback seriously and always do our best to resolve any concerns when given the opportunity and the relevant information. We hope to hear from you so that we can look into this for you.
I have bought a few trees from…
I have bought a few trees from Ornamental Trees now and been happy with the results. The trees arrive well cared for and well packed, they always look healthy and grow into good looking and hardy specimens
16 september 2026
Antwoord van Ornamental Trees
Thank you for your lovely review. We truly appreciate your continued support and are delighted to hear that all the trees you have purchased from us have arrived safely and are settling well in their new home.
We would be delighted to assist with any future gardening or planting queries, so please do not hesitate to contact our team if we can help.
Very pleased with the whole experience
Very pleased with the whole experience. Would recommend without hesitation.
16 september 2026
Antwoord van Ornamental Trees
Thank you for your review, and we really appreciate your support. We are pleased to hear that your tree arrived safely and is settling in well.
If you require any further gardening advice or aftercare guidance, please do contact our team, who are always happy to help.
Salix Kilmarnock Willow
Initially ordered the wrong tree and even though it was completely my mistake they cancelled the order and gave a refund. I was not expecting this so 5* service! The Kilmarnock Weeping willow was approx 180cm high and in excellent condition with lots of weeping branches. Can't wait to plant it and know it will be a stand out feature in my garden.
14 september 2026
Antwoord van Ornamental Trees
Thank you for your lovely comments. We are delighted to hear that our team were able to rectify your order and that you have now received the tree you wanted.
We are pleased to hear that it arrived safely and is settling in well, and we hope it will provide you with many years of enjoyment.
If you require any further gardening advice or aftercare guidance, please do contact our team, who are always happy to help.
Antwoord van Ornamental Trees
Thank you for your review, and we really appreciate your support. We are pleased to hear that your tree arrived safely and is settling in well.
If you require any further gardening advice or aftercare guidance, please do contact our team, who are always happy to help.
Excellent plant
17 september 2026
Antwoord van Ornamental Trees
Thank you for your review, and we are pleased to hear your tree arrived safely. We hope it is settling in well, and we really appreciate your support. If you require any further gardening advice or aftercare guidance, please do contact our team, who are always happy to help.
the trees arrived in excellent…
the trees arrived in excellent condition , well packaged , I have bought from this company before so I was not disappointed, give wonderful service
17 september 2026
Antwoord van Ornamental Trees
Thank you for your review, and we are delighted to hear your tree arrived safely. We really appreciate your continued support and hope all the trees you have purchased from us are settling in well and will provide you with many years of enjoyment. If you require any further gardening advice or aftercare guidance, please do contact our team, who are always happy to help.
Antwoord van Ornamental Trees
Thank you for your review, and we are delighted to hear that your tree has arrived safely and is settling well into its new home. We hope it continues to thrive and brings you many years of enjoyment.
If you require any further gardening advice or aftercare support, please do get in touch with our team, who are always on hand and happy to help.
Good quality tree
Good quality tree, very well packed. But seemed to take ages to arrive, so only gave 4 stars.
16 september 2026
Antwoord van Ornamental Trees
Thank you for your review, and we are really pleased to hear that your tree arrived safely and is settling well.
We have looked into your comments regarding the time taken to receive your tree and can confirm that your order was placed on a 1–3 week despatch timescale, as shown on your order acknowledgement and on our website. We can see that your tree arrived within 2 weeks, so it was delivered within the advertised timeframe.
We do appreciate that waiting for your tree to arrive can sometimes feel longer than expected, particularly when you are looking forward to getting it planted. We hope it continues to settle well and brings you many years of enjoyment. If you need any further gardening advice or aftercare support, please do get in touch with our team, who will always be happy to help.
Placing the order was…
Placing the order was straightforward.Delivery of the tree followed within a week as promised. The courier was excellent and the tree healthy and identical to the online image.
17 september 2026
Antwoord van Ornamental Trees
Thank you for your review. We are delighted to hear your tree arrived in perfect condition and is settling in well. It’s also great to hear that our processes ran smoothly and were easy to navigate from order through to delivery. If you require any further gardening advice or aftercare guidance, please do contact our team, who are always on hand and happy to help.
Beautiful and healthy tree.
16 september 2026
Antwoord van Ornamental Trees
Thank you for your review, and we are delighted to hear that your tree has arrived safely and is settling well into its new home. We hope it continues to thrive and brings you many years of enjoyment.
If you require any further gardening advice or aftercare support, please do get in touch with our team, who are always on hand and happy to help.
Antwoord van Ornamental Trees
Thank you for your review, and we are delighted to hear that your tree has arrived safely and is settling well into its new home. We hope it continues to thrive and brings you many years of enjoyment.
If you require any further gardening advice or aftercare support, please do get in touch with our team, who are always on hand and happy to help.
Antwoord van Ornamental Trees
Thank you for your review, and we are delighted to hear that your tree has arrived safely and is settling well into its new home. We hope it continues to thrive and brings you many years of enjoyment.
If you require any further gardening advice or aftercare support, please do get in touch with our team, who are always on hand and happy to help.
The trees and shrubs are all happy and…
The trees and shrubs are all happy and healthy, arrived in great condition and exceed expectations.
14 september 2026
Antwoord van Ornamental Trees
Thank you for your review. We are delighted to hear your tree arrived in perfect condition and is settling in well. It’s also great to hear that the quality of our trees and level of service exceeded your expectations. If you require any further gardening advice or aftercare guidance, please do contact our team, who are always on hand and happy to help.
Delivery safe packaging
I ordered a tree and I was not sure how it will arrive. But it was nicely packaged making sure the tree is not getting damaged during delivery.
Got what I ordered and very happy with it.
16 september 2026
Antwoord van Ornamental Trees
Thank you for your review, and we are pleased to hear your tree arrived safely and that our packaging did its job in protecting the tree during transit. We hope it is settling in well, and if you require any further gardening advice or aftercare guidance, please do contact our team, who are always on hand and happy to help.
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