Used this company before when buying a tree last year and was impressed with their customer service. The Jasmine arrived in a very tall cardboard box and the plant pot inside the box was well wrapped... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I ordered a premium standard acer x freemanii to match one I ordered 6 years ago. It looks healthy and my only comment is that it has a slightly curved trunk. However, in response to my queries abou... Toon meer
Bedrijf heeft geantwoord
I'm absolutely delighted with the quality of this tree. It's healthy, beautifully established and excellent value for money! There was a fantastic variety of trees to choose from, but I decided o... Toon meer
Bedrijf heeft geantwoord
So excited to receive our 3rd tree from this company, highly reccommend them. Tree arrived in good condition, well protected for transport with lovely roots. I would say the support cane has damaged t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Tuin
- ook in
- Tuincentrum
Geschreven door het bedrijf
Quality plants delivered straight to your door. Here at Ornamental Trees we are passionate about helping you bring your outdoor space to life with the finest selection of plants including ornamental trees, fruit trees, shrubs, climbers and much more. Based in the beautiful Yorkshire countryside, we have over 20 years of experience and have grown into one of the UK's leading online tree suppliers. Customer satisfaction is at the heart of everything we do, which is why we're proud to have received the Feefo Platinum Trusted Service award for six years running.
Contactgegevens
River View Farm, Leathley Lane, LS21 2JR, Leathley, Verenigd Koninkrijk
- 01943 660870
- www.ornamental-trees.co.uk
4,5
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Delivery safe packaging
I ordered a tree and I was not sure how it will arrive. But it was nicely packaged making sure the tree is not getting damaged during delivery.
Got what I ordered and very happy with it.
16 september 2026
Antwoord van Ornamental Trees
Thank you for your review, and we are pleased to hear your tree arrived safely and that our packaging did its job in protecting the tree during transit. We hope it is settling in well, and if you require any further gardening advice or aftercare guidance, please do contact our team, who are always on hand and happy to help.
A good healthy tree arrived when they…
A good healthy tree arrived when they said it would. Very good service
16 september 2026
Antwoord van Ornamental Trees
Thank you for your review, and we are delighted to hear that your tree has arrived safely and is settling well into its new home. We hope it continues to thrive and brings you many years of enjoyment.
If you require any further gardening advice or aftercare support, please do get in touch with our team, who are always on hand and happy to help.
Antwoord van Ornamental Trees
Thank you for your review, and we are delighted to hear that your tree has arrived safely and is settling well into its new home. We hope it continues to thrive and brings you many years of enjoyment.
If you require any further gardening advice or aftercare support, please do get in touch with our team, who are always on hand and happy to help.
Very impressed with the quality and…
Very impressed with the quality and indeed the size of the tree purchased. My past experience with other companies is that the plant barely reaches the minimum size advertised. This exceeded and looks really healthy.
16 september 2026
Antwoord van Ornamental Trees
Thank you for your review, and we are delighted to hear your tree arrived safely and that the quality of our trees and level of service have met your expectations. We hope your tree is settling in well in its new home, and if you require any further gardening advice or aftercare guidance, please do contact our team, who are always on hand and happy to help.
Lovely trees
I’ve recently bought 4 trees from Ornamental Trees and I’m not disappointed. I bought well matured trees in order to make a statement in a new garden, 3 different Hamamelis (20 litre pots) and a Viburnum 1/2 standard bush (15 litre pot). All specimens were/are in beautiful condition. Delivery was within the time-frame stated on purchase and the delivery driver was super helpful given that he had to park away from the house and then walk down a (small)lane with big trees on a pallet. He even had to manoeuvre around builders and their vehicles, but it was all done with good grace and a smile. Thank you! I would not hesitate to recommend this business.
16 september 2026
Antwoord van Ornamental Trees
Thank you for your lovely comments, and we are delighted to hear all your trees arrived safely and in perfect condition. We are especially pleased to hear that our couriers went above and beyond to ensure the trees were delivered safely and that you were happy with the service. We really appreciate your support and recommendations. We hope they are settling in well, and if you require any further gardening advice or aftercare guidance, please do contact our team, who are always on hand and happy to help.
Excellent experience
The tree was delivered when promised and was exactly what I expected. The delivery driver unpacked it ready for us to plant. All in all an excellent buying experience.
16 september 2026
Antwoord van Ornamental Trees
Thank you for your review, and we are pleased to hear your tree arrived safely. We’re also happy to hear that our driver was helpful during the delivery, as our drivers take great pride in providing a friendly and reliable service. We hope your tree is settling in well, and we’re delighted to hear you have had such a positive experience with us. If you require any further gardening advice or aftercare guidance, please do contact our team, who are always happy to help.
Beautiful trees
My request was very well handled by a nice gentleman. My only regret was the length of time it took to arrive. However the bush is beautiful and came well packaged. Would certainly use them again.
15 september 2026
Antwoord van Ornamental Trees
Thank you for your review, and we are pleased to hear your tree arrived safely. We hope it is settling in well, and we really appreciate your support. If you require any further gardening advice or aftercare guidance, please do contact our team, who are always happy to help.
Good communication with this company
Good communication with this company. Perfect specimen of tree ordered arrived in secure robust packaging. Recommended.
16 september 2026
Antwoord van Ornamental Trees
Thank you for your review, and we are pleased to hear your tree arrived safely and that our packaging did its job in protecting the tree during transit. We hope it is settling in well, and we really appreciate your recommendations and continued support. If you require any further gardening advice or aftercare guidance, please do contact our team, who are always on hand and happy to help.
Excellent service
Clear instructions how to plant and look after the tree. Friendly staff. The tree was as expected.
15 september 2026
Antwoord van Ornamental Trees
Thank you for your review, and we are pleased to hear your tree arrived safely and that the guidance on our website has been helpful when it comes to planting. We’re also pleased to hear that our level of service met your expectations. If you require any further gardening advice or aftercare guidance, please do contact our team, who are always on hand and happy to help.
We ordered the tree and root grow
We ordered the tree and root grow, but the root grow was not delivered
14 september 2026
Antwoord van Ornamental Trees
Thank you for your review. We are unable to locate any communication from you regarding this issue, so unfortunately our team have not had the opportunity to resolve this for you.
Rootgrow is placed underneath the black plastic bag around the pot, as this is the most secure way to send it with the tree. We are unsure whether this was checked before the review was posted, but occasionally, despite our procedures, items can be missed or not be as expected, and we do apologise for this.
Had you contacted our team, we would have been more than happy to send a replacement bag straight out to you or arrange a refund for the item. Our team are always happy to help resolve any issues and we would have welcomed the opportunity to put this right for you.
Good product
A great tree bush. The packaging was slightly damaged, and a few small branches had snapped, but I guess transporting trees isn’t easy and I’d taken advantage of their free delivery offer so can’t complain! I’ve just got to keep it alive now…
25 september 2026
Review zonder uitnodiging
Antwoord van Ornamental Trees
Thank you for your review, and we are sorry to hear your tree sustained some damage during transit. If you do have any concerns regarding the damage, please do contact our team, who will be happy to provide the best advice and possible solutions. We hope your tree is settling in well and will provide you with many years of enjoyment. If you require any further gardening advice or aftercare guidance, our team are always on hand and happy to help.
The tree I ordered arrived in excellent…
The tree I ordered arrived in excellent condition well packaged.
14 september 2026
Antwoord van Ornamental Trees
Thank you for your review, and we are delighted to hear that your tree has arrived safely and is settling well into its new home. We hope it continues to thrive and brings you many years of enjoyment.
If you require any further gardening advice or aftercare support, please do get in touch with our team, who are always on hand and happy to help.
Everything is just superb
Everything is just superb, order, receipt of tree, quality of tree and customer service.
14 september 2026
Antwoord van Ornamental Trees
Thank you for your lovely comments, and we are delighted to hear you found the whole experience ran smoothly and met your expectations. We hope your tree is settling in well, and if you require any further gardening advice or aftercare guidance, please do contact our team, who are always happy to help.
Good tree took a while to come.
14 september 2026
Antwoord van Ornamental Trees
Thank you for your review, and we are really pleased to hear that your tree arrived safely and is settling well.
We have looked into your comments regarding the time taken to receive your tree and can confirm that your order was placed on a 2–4 week despatch timescale, as shown on your order acknowledgement and on our website. Our records show that your tree arrived within 3 weeks, so it was delivered within the advertised timeframe.
We do appreciate that waiting for your tree to arrive can sometimes feel longer than expected, particularly when you are looking forward to getting it planted. We hope your tree continues to settle well and brings you many years of enjoyment. If you need any further gardening advice or aftercare support, please do get in touch with our team, who will always be happy to help.
A long wait but well worth it
A long wait but well worth it - our tree was healthy and well packaged. We are very happy with it.
11 september 2026
Antwoord van Ornamental Trees
Thank you for your review, and we are pleased to hear your tree arrived safely, albeit slightly delayed in delivery. We are glad to hear that the delay did not cause any concerns. We hope your tree is settling in well and will provide you with many years of enjoyment. If you require any further gardening advice or aftercare guidance, please do contact our team, who are always happy to help.
Lovely Holly Trees
The holly trees arrived on time and they were well packed. The trees are lovely and I am looking forward to seeing them grow. I would highly recommend Ornamental Trees.
10 september 2026
Antwoord van Ornamental Trees
Thank you for your review. We are delighted to hear your tree arrived safely and promptly and is settling well in its new home. We hope it will provide you with many years of enjoyment. We truly appreciate your continued support and recommendations. If you require any further gardening advice or aftercare guidance, please do contact our team, who are always on hand to help.
Great specinen at fair price
Great specinen at fair price! Nice to get free postage?
9 september 2026
Antwoord van Ornamental Trees
Thank you for your lovely review. We’re delighted to hear you were able to take advantage of our offer and that your tree arrived safely and is settling well in its new home. We hope it will bring you many years of enjoyment. If you ever need any further gardening advice or aftercare guidance, please don’t hesitate to contact our team, who will always be happy to help.
Great packaging
Two fruit trees arrived in good condition, well packaged and arrived at the expected time. Happy with the trees. Planted as per instructions. Hope it will grow to bear fruits over the years.
9 september 2026
Antwoord van Ornamental Trees
Thank you for your lovely review. We are delighted to hear your fruit trees arrived in perfect condition and are settling well. It’s great to know that our planting guidance has been helpful, and we hope your trees will provide you with plenty of enjoyment and fruit for years to come. If you require any further gardening advice or aftercare guidance, please don’t hesitate to contact our team, who are always happy to help.
The plum tree was a good size and quite…
The plum tree was a good size and quite stocky.It did take quite a long time to arrive, which wasn't a problem but the delivery was excellent. I've planted it so I'm hoping for the best.
9 september 2026
Antwoord van Ornamental Trees
Thank you so much for your lovely review. We’re delighted to hear that your tree arrived safely, in perfect condition and within the advertised timeframe. We hope it’s settling in beautifully in its new home and that it will bring you plenty of enjoyment for many years to come. If you ever need any gardening advice or aftercare guidance, please don’t hesitate to get in touch — our friendly team is always more than happy to help.
Easy to order and a quality product
11 september 2026
Antwoord van Ornamental Trees
Thank you so much for your lovely review. We’re delighted to hear your tree arrived safely and promptly and is settling well in its new home. We hope it will provide you with many years of enjoyment. If you ever need any further gardening advice or aftercare guidance, please don’t hesitate to get in touch — our team is always happy to help.
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