Outcast Clothing Reviews 

Great customer service very friendly and helpful!!

The customer service is excellent! Amanda was very nice and help me fix the issue I had

Outcast Clothing have the best customer service ever.

Not only do they have premium clothing and amazing quality, their team are really caring and attentive to your situation when you need help.

I was extremely pleased with their fast responses and resolution when I had a mix up with my order/return - they handled everything amazingly and were kind throughout the process.

I couldn’t recommend them enough. Thank you so much again x

I needed to make a change to my order and the customer service I received was outstanding. I received a reply immediately and she was so kind, she wished me a great day. I’m so satisfied I will be ordering from them again!

everything came in on time ! the dresses were beautiful and fit so good !

Love the quality and my agent was helpful

Excellent customer service team . Email were replied very quickly . The team was very kind too and helped me to do a return and attempted to return another one. This was my first time to order from your company .

Was freaking out because I input the wrong address. I immediately emailed and they reached out and had it fixed for me. Love outcast and will always shop with them!

Very fast and helpful responses. Incredibly kind staff!

Disappointing resolution and poor handling of refund

I purchased a dress from Outcast Clothing in August 2025 and returned it within the required timeframe. While part of the refund was issued as a gift card, the remaining £34 was refunded to your payment processor (Global-E) for it to be returned to me.

Although I have been shown proof that the refund was sent from Outcast Clothing, I am still out of pocket by £34. I have been unable to resolve this issue because Global-E has not responded to multiple attempts to contact them.

As the retailer, I would expect Outcast Clothing to take ownership of ensuring customers receive their full refund, regardless of which third-party processor is used. This experience has been extremely frustrating and has left me without a resolution months later.

I hope this can be addressed promptly, as it has significantly impacted my confidence in shopping with Outcast Clothing again.

I was pleasantly surprised by the quality of the pieces and also by how insanely helpful and responsive the customer service team is. It wasn't Outcasts fault, but a delivery driver dropped off my order at the wrong address - I was so nervous bc it was my first order with them - but they solved the problem immediately. I've ordered from them again and received 10X compliments on the outfits I have worn. I will definitely order again!

I’ve ordered a few times from outcast last minute and contacted them to urgently send it out and they’ve always helped me get my order in time. customer service is exceptional. I really wish in the future they’re able to give full refunds instead of credit notes but other than that i love the team

Bought a few times from this brand and returned most of my orders. They have very inconsistent sizing. Im size 6 and some dresses and skirts fit like a 10 and tops barely covers the boobs. I have to return my recent order and wont be buying from this site ever again.

Love ordering from here. When I had an order glitch, the team responded quickly and efficiently. They were able to resolve my needs.

Great clothing. Return and exchange process is difficult however. I was unable to exchange clothes for a larger size so I ended up having to return them for a store credit and then buy them again but the sale had ended. The rep helped by giving me a credit but it is more complicated then I am used to for exchanges

Really happy with my purchases and their customer service is responsive

I love how responsive Outcast is to their emails and their customer service is amazing!

Hoda was extremely helpful. The customer service team was fast, responsive and willing to help. I had a great experience !

Outcast has the styles I’m looking for, very edgy and unique which I love! Their customer service is great, they answer back promptly when needing help. The downside is that they do not restock frequently, I’ve been waiting for a couple of dresses to restock in my size for a while and nothing has happened. I hope they improve in that area because my review would be 5 stars if that’s fixed.

Customer service was extremely helpful and helped resolve my issue! I will keep supporting this brand