The machine is working fine, but was damaged. The handle is broken and doesnt appear to be able to be repaired. It had to leave your plant that way as the box did not show any shipping damage. Im as... Toon meer
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I ordered four oxygen concentrators for our son's glassworking torch. All were refurbished, arrived very fast looking and working like new. We are very happy and had a great experience with OxygenPl... Toon meer
⭐⭐⭐⭐⭐ Excellent customer service and reliable equipment. They were responsive, helpful, and made everything simple and stress-free. Shipping was so fast. Needed it for my 1 year old cat who has a bad... Toon meer
Love this place! I've purchased 3 refurbished Invacare Perfecto2 V Oxygen Concentrators from them. (One for me, one for my wife, and one extra so we don't have to use both of them 24/7,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
One stop shopping for oxygen concentrator, used and refurbished portable oxygen concentrators, sievebeds, compressors, repairs, parts, and supplies. Oxygen Concentrator Specialists on Airsep, CHAD, Devilbiss, Sunrise Medical, Invacare, Nidek, Respironi...
Contactgegevens
North Old Moneta Road 12348, 24121, Moneta, Verenigde Staten
- (540) 297-3257
- oxygenplusmedical@gmail.com
- www.oxygenplusconcentrators.com
4,4
Uitstekend
223 reviews
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Antwoord van OxygenPlus Concentrators
Thank you for the kind review!
Very poor customer care
Very poor customer care. I called, asked a question and second time i called few minutes after person that "sells concentrators for 30 years" hanged up on me, on middle of my sentence. Third call was never picked up. This is shame of a customer care. If you can't stand people just retire already.
1 januari 2020
Review zonder uitnodiging
Antwoord van OxygenPlus Concentrators
Hello, and I am sorry to hear of your supposed experience. When did you call? Are you sure you called our office? As the person that handles most communications, I can tell you we have been closed for the holidays since 12-24-19 and will reopen 01-06-20. I certainly would have remember a call such as what you describe. Your order seems to have shipped within our standard 3-5 business day lead time (ordered 12-20 and shipped 12-27 after christmas) despite our holiday rush, and was delivered 12-30-19 during our closure. If you wish, I can reach out to you this weekend and answer any questions you may have.
Works like a charm.
31 december 2019
Review zonder uitnodiging
Antwoord van OxygenPlus Concentrators
Thank you for your review! We are happy to hear you are pleased with your order. Have a Happy New Year!
You guys are helpful and very fast…
You guys are helpful and very fast service (important). The prices on your units are the cheapest I could find. The unit I bought works as intended.
28 december 2019
Review zonder uitnodiging
Antwoord van OxygenPlus Concentrators
Thank you so much for the review! We are glad to hear that you are happy with your order. Have a Happy New Year!
The oxygen still stinks and tastes like…
The oxygen still stinks and tastes like cigar. the smell was so bad when I first got the machine that I had to stick it outside and run it for days. It's very obvious that the filters or nothing was changed on it. I'm going to take it to a local shop and have it refurbished properly. And it's so loud. I probably can't give this thing away.
28 december 2019
Review zonder uitnodiging
Antwoord van OxygenPlus Concentrators
Good morning, and thank you for the review! We take many steps to make sure that no machine is sent out if it has any odor to it. Some customers have a very good sense of smell and catch things that we may miss! We do not have any record of you contacting us about this issue, but we will gladly exchange your machine for another if you wish. Customer satisfaction is our goal! Merry Christmas!
Ordered 15 days ago
Ordered 15 days ago, and have yet to receive!
27 december 2019
Review zonder uitnodiging
Antwoord van OxygenPlus Concentrators
Hello, and sorry for the delay! As advised on our website, and multiple emails sent to our customers, during the month of December there is a likeliness of shipping delays due to the holidays. After tracking your package it appears that our staff made an extra effort to ship your package on Christmas Eve to make sure you got it as soon as possible. Merry Christmas!
I would give a five star but...........
I would give a five star but the first concentrator I received did not work and called them right away. They ordered a Fed-X pickup for the next day and shipped me a new one the same day. I received it and it works fine so far (Today is my first day of using it.). All is well that ends well. Polite people even when I was terribly upset.
27 december 2019
Review zonder uitnodiging
Antwoord van OxygenPlus Concentrators
Hello and thank you for the review! Sorry your first machine did not work. We hardly have any issues with shipping, but if we do, it is almost guaranteed to be around the holiday rush. I am glad we were able to get this solved for your right away so you had a reliable machine to use at home instead of your portable machine! Merry Christmas!
Antwoord van OxygenPlus Concentrators
Good morning and thank you for your review! Please let us know if we can help you in the future :) Merry Christmas!
All good
All good, communication, product, delivery was a bit long time
26 december 2019
Review zonder uitnodiging
Antwoord van OxygenPlus Concentrators
Good morning and thank you for the review! Sorry for the slight delay, but it happens sometimes during the holiday shipping rush. Some customers have their packages at their local terminal for up to a week before it was delivered!
Worked great for not that much money.
23 december 2019
Review zonder uitnodiging
Antwoord van OxygenPlus Concentrators
Thank you for the review.....we are glad that you are happy with your purchase! Merry Christmas!
works great
works great, thanks so much. we look forward to working with you again.
20 december 2019
Review zonder uitnodiging
Antwoord van OxygenPlus Concentrators
Thank you so much for the review! We are glad you are happy with your order and look forward to dealing with you again!
Good value..
Good value... works as expected. I would buy other products from this company.
16 december 2019
Review zonder uitnodiging
Antwoord van OxygenPlus Concentrators
Thank you for the order, and glad to hear you are happy with your Black Friday 2019 purchase!
Completely and utterly disappointed…
Completely and utterly disappointed with the customer service with this company. I bought a refurbished home oxygen machine, and 3 months after receiving it, I started having issues. I immediately emailed the company, about a week later, got a short and curt response, saying to check my plug in source. Which I did, over and over again. Emailed again letting them know my issue had not been resolved, and have received NO response at all now. Yet spent about $500 only for this machine to work for 3 months only. Unbelievable how they dismissed me after my purchase, but while shopping, I was constantly being emailed and corresponded with. This machine SHOULD have been replaced when my issue was not resolved. Period. THAT is good customer service. My money was much sought after, then when it was received, I became less than a thought. Beware of sweet talking sales people in this company, they are only sweet till the sale is made.
15 december 2019
Review zonder uitnodiging
Antwoord van OxygenPlus Concentrators
Hello ma'am. We understand your frustration! If a customer emails us with an issue with their order, we always reply with some quick things to check, like is it plugged in, try another outlet, make sure your tubing is not kinked etc. These are quick and easy tips, and do not need much explanation, so we apologize if our email came across as curt. Honestly it had been a few weeks since your last contact so we figured that the situation was fixed with our last suggestion. Also please note that we are in the process of getting a replacement sent to you asap during the Holiday Rush.
**Edit**
After providing the customer with the necessary paperwork to send her machine in for replacement, we have not received her machine back.
Prompt delivery of the right products.
14 december 2019
Review zonder uitnodiging
Antwoord van OxygenPlus Concentrators
thank you for your order!
I WASN'T SURE I MADE THE RIGHT CHOICE…
I WASN'T SURE I MADE THE RIGHT CHOICE TO BUY A REFURBISHED OXYGEN CONCENTRATOR FROM OXYGENPLUS.
THE FIRST UNIT THAT WAS SENT TO ME DIDN'T WORK. THEY PROMPTLY SENT ME A REPLACEMENT AFTER ISSUING A CALL TAG FOR THE OLD UNIT. THE UNIT I NOW HAVE WORKS GREAT AND SEEMS TO EVEN HAVE AN ENHANCED DELIVERY OF OXYGEN.
13 december 2019
Review zonder uitnodiging
Antwoord van OxygenPlus Concentrators
Thank you for the review! Glad we got everything fixed right up for you!
I am very pleased with my concentrator
I am very pleased with my concentrator. I had been nervous about buying a used one, fearing that perhaps an oder from the last home would be present. You guys cleaned it out so well, it was like getting a newer one at a much better cost. Thank you!
12 december 2019
Review zonder uitnodiging
Antwoord van OxygenPlus Concentrators
Thank you so much for your review. We are glad you are happy with it! Please let us know if we can help you in the future. Merry Christmas!
Very prompt great service.
11 december 2019
Review zonder uitnodiging
Antwoord van OxygenPlus Concentrators
Thank you so much for your purchase and review!
Good machine
Good machine, runs quite, gives me what I need !!
8 december 2019
Review zonder uitnodiging
Antwoord van OxygenPlus Concentrators
Thank you for the review. Glad to hear we met your expectations!
Great!
Great!
Units work as NEW and look equally as good.
Invacare HomeFill II refill station.
8 december 2019
Review zonder uitnodiging
Antwoord van OxygenPlus Concentrators
Thank you again for the review. If you need anything else, please feel free to call.
It's louder than the unit I am…
It's louder than the unit I am replacing, but if it works, I'll put up with that.
25 november 2019
Review zonder uitnodiging
Antwoord van OxygenPlus Concentrators
Thank you for the review! After receiving your machine, it is always a good idea to check that the HEPA filter is still in place. Sometimes they become dislodged during shipping, and that sure will make your machine sound louder!
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