Ozone Billiards Reviews 

The pool table light looks great. It came missing 4 s hooks to attach chain to the light pole and base.

Fast shipping, great packaging. Exceptional quality. Will do business again.

I RECIEVED MY CUE. STILL WAITING ON POOL TABLE. THESE GUYS ARE GREAT

as expected, glove fits kind of snug but no sizIng info was available. Still keeping it.

wonderful ！！！Very pleasant shopping experience, I hope to restock frequently. I still need a lot of products, such as cuetec's uniloc and radial 11.8 tips, I hope you can provide them as soon as possible, thank you very much

Super Fast Shipping is always a plus. Item as described. New condition.

Go through you every time, always satisfied

I've ordered from ozone before and loved the pool sticks so had to get some more.

All of the accessories purchased were shoved into the pockets of the carrying case we purchased. We spent over $600 and now we have nothing nicely packaged to give as a gift. Really makes your products seem less valuable than the money spent on them. Even a $400 cue stick has no packaging. I emailed you regarding this issue and it was never responded to. Very disappointed.

Was delivered on time and in great shape. I totally love my new stick .

Shipping was fast. Love my new cue!

I first purchased from Ozone Billiards in 2012 and just recently purchased my newest cue. The buying experience was just as easy now as it was then. Simple to order with great product descriptions so you know exactly what you're getting. Fast shipping as well! Highly recommend!

Wonderful product, fast delivery and very efficient website!!! Highly recommend!!!

We ordered a pool table from them about a year ago and had the worst experience with delivery and assembly. We were offered a small credit for the inconvenience. We reached out to Ozone and they have new management and they can careless what we were offered previously. They do not care about the customers satisfaction.

Fast shipping and great product. Assembly was easy and it looks great in my game room

I purchased something in 2015. in 2024 they sign me for their marketing spam with cheery "Thank you for signing up"

They have a Pechauser low deflection shaft listed for a sale price of 153.00 regular price is 280.00. Picture of the shaft complete description of the shaft however when you receive the shaft it's just a standard Pechauser shaft. The 3 stars is based on the above, the shipping time wasn't bad I placed the order late afternoon on a Wednesday and received it on Monday. Once the management team was made aware of the situation they contacted me to correct the problem. I will update the review once the problem is resolved.

I placed an order for a pool table on Jan 8, 2024. I called them in advanced to see if it was in stock and I was told it was and would ship with 1-2 weeks. I received a questionnaire the next day as this is step 1 in their step 5 process. I answered all questions after 1 week I received same exact email, I called them and they told me they didn't get my response and resent. On Jan 16 I received "Step 2" which is they will assign an installer. On Jan 23 I received an email "Step 3" which sent me the details of the installer and states send the order details to our warehouse to schedule the shipment of your table. Didn't hear anything for weeks I called and they said it is ready to be shipped that is all the info they had for me. Feb 20 I received an email saying great news you table shipped with a tracking. When I tracked it the number was invalid so I called them, She said it was the wrong number and gave me the correct one but also informed me the installer had received on Friday and to call him. I called installer on Tuesday, he said my table has arrived but came in damaged and needed to call Ozone. Ozone called and apologized and said the part will be sent out tomorrow overnight. Well the next day came and this is the email I received...I am writing to inform you that our supplier will be closed today through Friday while processing updates within their business. We were informed of this issue this morning and I will continue to work and keep you updated as much as possible.

Due to this delay, we will not be able to have the replacement table shipped until Monday-Tuesday next week. On Feb 26 I received an email stating...I am writing to inform you that the reorder of you table was confirmed for shipment tomorrow.

We are currently waiting for the carrier to pick up the pallet for transit. Once we have tracking I will forward it to you immediately. Well here we are March 5 and haven't received an email with tracking I called them yesterday and today no answer no way to leave a message either, went on their website and sent an email. NO RESPONSE. I didn't leave this sooner because I was giving them the time to make it right and now not answering the phone or my messages doesn't sit right with me. Do yourself a favor and don't order from them it will save you alot of aggravation. Placed my order Jan 9 and here we are March 5 and still don't have a table or a tracking.