Ozone Billiards Reviews 

I placed an order for a pool table on Jan 8, 2024. I called them in advanced to see if it was in stock and I was told it was and would ship with 1-2 weeks. I received a questionnaire the next day as this is step 1 in their step 5 process. I answered all questions after 1 week I received same exact email, I called them and they told me they didn't get my response and resent. On Jan 16 I received "Step 2" which is they will assign an installer. On Jan 23 I received an email "Step 3" which sent me the details of the installer and states send the order details to our warehouse to schedule the shipment of your table. Didn't hear anything for weeks I called and they said it is ready to be shipped that is all the info they had for me. Feb 20 I received an email saying great news you table shipped with a tracking. When I tracked it the number was invalid so I called them, She said it was the wrong number and gave me the correct one but also informed me the installer had received on Friday and to call him. I called installer on Tuesday, he said my table has arrived but came in damaged and needed to call Ozone. Ozone called and apologized and said the part will be sent out tomorrow overnight. Well the next day came and this is the email I received...I am writing to inform you that our supplier will be closed today through Friday while processing updates within their business. We were informed of this issue this morning and I will continue to work and keep you updated as much as possible.

Due to this delay, we will not be able to have the replacement table shipped until Monday-Tuesday next week. On Feb 26 I received an email stating...I am writing to inform you that the reorder of you table was confirmed for shipment tomorrow.

We are currently waiting for the carrier to pick up the pallet for transit. Once we have tracking I will forward it to you immediately. Well here we are March 5 and haven't received an email with tracking I called them yesterday and today no answer no way to leave a message either, went on their website and sent an email. NO RESPONSE. I didn't leave this sooner because I was giving them the time to make it right and now not answering the phone or my messages doesn't sit right with me. Do yourself a favor and don't order from them it will save you alot of aggravation. Placed my order Jan 9 and here we are March 5 and still don't have a table or a tracking.

I bought billiard balls for Christmas, was supposed to get them before Christmas and got them 3 days later! the worst of it was when I received them it looked like someone placed a postage stamp size picture on the ball and lacquered over top of it! I can not use them now as they roll unevenly and honestly with how crappy it looks I would not use them! I contacted the company and they said they do not refund custom items! They also will not fix the balls as they said that was my fault for sending in the picture. They DO NOT send proofs so you have no idea of what you are getting!!! STAY AWAY FROM THIS COMPANY EVEN BBB HAS COMPLAINTS ABOUT THEM!!! Oh and they sent me a refund of $8.50 for a custom job that costed me over $100.

I ordered the Blue Ash Dufferin 19oz que SKU#223, What I received was a different que with SKU#237 as well as different patterns to what I had ordered. When I contacted them of their mistake I got an email in reply saying that:
"We have been notified by our supplier that you did indeed receive the correct cue labeled Dufferin Cues - Blue Ash.

Please don't get confused with the differences in the SKU ID as our SKUs will always differ from our suppliers. The link below shows the cue from the Supplier's website, and you will see that they are exactly the same. Please note that all cues may appear brighter or dimmer than the picture advertised."

This seemed weird to me as many friends of mine never had this issue with this company before and the SKU# always matched. Then a few days later I got a voice mail that read:
"Um, but essentially what happened with your Q is, um, manufacturer updated the item and we were not aware... your issue and we immediately updated our site so that nobody else would have that issue."
So essentially they had customer service send me an email lying to my face and trying to gaslight me into thinking that I was the problem, then they tried to backtrack and apologize after accusing me of not being able to know the difference between the que I had ordered and the one I got. How is this not fraud? I bought and payed for something got something different and they changed their entire website to cover their tracks while at the same time blaming me.

I understand accidents happen, but the fact that they wouldn't take responsibility at first and instead tried to offset it on me when I have photographic evidence is just unacceptable. I will never be purchasing from these clowns ever again.

Bought 2 expensive pool tables for my new sports bar 6 months ago and the felt has already tore on both tables. When I called customer service, I was told that I purchased tables with a cheaper felt and it wears fast?? They offered no credit towards re-felting with better material. I was told would have to pay full retail price for new felt. Not the customer service I was hoping for. I cant remember the salesman discussing various qualities of the felts with me when I purchased from Ozone. I will say staff was friendly and responsivess, however not happy I need to spend more money to have functional pool tables 6 months after purchase.

Ordered a pool table on December 15th. Took many inquiries and a threat to cancel the order to get an installer assigned on January 17th. As of January 31st, still no pool table shipped to our installer and no response. Cancelled the order. Over 6 weeks they have the money and we have nothing.

I ordered a cue. Everything went well. Got the order confirmation. Next day got an email saying my cart is about to expire. Didn't get any link to track the shipping. Checked my bank account 4 days later now from purchase and my money is back in my account. I'm thankful I got my money back but I will not order from this sketchy website again. Thankyou very much

Place an order online got a confirmation, the next day I got a note that they rejected my order and no confirmation on why that is, no reaching out to me. Just orders closed out can't get my products. So I guess I'll just shop at billiards factory instead

Web site says price match guarantee but they do not honor it.

Fast delivery and had exactly what I needed.

Received my McDermot Star Cue stick. It was lovely. Played on it for 3 days and the tip popped off — note I had opted for an optional tip change to Kamui.

Otherwise everything else has been good.

The “embroidery” that took extra time was just painted on with a stencil and crooked at that. Kind of dissatisfied as I was expecting actual stitched embroidery of the name. Other than that, I received what I ordered.

I purchased a new cue and could not be happier. The website is easy to use. Shipping was fast and the communication was excellent.

Have purchased products from Ozone for many years. All have been as described and delivery has always been prompt.

Even with some customization both the break and pool sticks came really fast! And they look sick!! Great job!

I was pleased with the product and the price. Delivery took a little longer than I expected, but that's okay.

Every thing was done in a timely manner. Very pleased with service and the web site was easy to get around. When order came I was very pleased with the merchandise. I will yells others and will be a return customer.

Quick turn around and absolutely gorgeous cue!

The order was split into 2 parcels. My thoughts were that the Balabushka CUE would be expedited.
No matter, I received Cue several days, after the Cue Case.

I couldn't wait to use the cue. went to our club to used it and it was amazing. It is smooth, can control the game better than before....the cue is awesome I love it.