Michaela truly went above and beyond. She stood out from everyone else I’ve dealt with because of her genuine kindness, patience, and understanding. She made me feel heard, valued, and cared for, neve... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Moved to Panda a month ago. First week, bins not collected. Called and arranged collection on the Saturday morning, we we were away so bin was left out and rubbish when all over the road. The truck ar... Toon meer
Bedrijf heeft geantwoord
Setting up new account is made so easy with the help of staff nenalou. Thankyou team PANDA for making registration so easy . Hoping to have great worryless business with you guys
Bedrijf heeft geantwoord
I was very impressed with the prompt response time from Micaella and Ryan in the customer service team. They ensured a resolution of my issue and offered great follow on service with a subsequent rela... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Afvalverwerkingsbedrijf
- ook in
- Elektriciteitsbedrijf
- Energieleverancier
- Gasbedrijf
- Vuilnisophaaldienst
- Vuilstortplaats
Geschreven door het bedrijf
Panda is Ireland's largest and leading resource recovery operator. We achieve this through innovation, trust and unrivalled customer service. Greener utilities for a greener future. We're keeping it simple. #LeaveAGreenerFootprint See less
Contactgegevens
Ballymount Road Upper, D24E097, Dublin 24, Ierland
- 01 829 8992
- customercare@panda.ie
- www.panda.ie
4,4
Uitstekend
3K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I needed some with updating details
I needed some with updating details. "Paddy" the chatbot was handy and directed me to an agent quickly rather than go round and round like a lot of AI bits.
Chelsea helped me with my query in minutes, very polite and sorted me out immediately. Thanks Chelsea!
15 oktober 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your feedback! We're pleased to hear that Paddy helped connect you to an agent quickly and that Chelsea was able to update your details promptly and professionally. We'll be sure to pass on your kind words. Thank you for choosing Panda!
Very Helpfull
The girl made enquiries in to why my compost bin wasn't collected and rang me back with the good news that no bins in my area were emptied ( which I didn't know). She give me a day when the lorry is to return. It was great to get that feedback. So I know now to have my compost out tonight for tomorrow morning.
Thank you Panda
14 oktober 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your positive feedback. We're delighted to hear that our agent kept you informed, investigated the issue, and provided a collection update. We appreciate your patience and are glad the communication helped ensure your compost bin was ready for collection. Thank you for choosing Panda!
Prompt response with customer service…
Prompt response with customer service and logged an issue I had with the wheel on the bin. Hopefully resolved quickly
14 oktober 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your feedback! We're delighted to hear that you received a prompt response from our customer service team and that your bin wheel issue has been logged for attention.
Rang panda customer service regarding…
Rang panda customer service regarding replacement black bin. Was very surprised as expecting long wait but call was answered quickly and a very pleasant and helpful lady arranged everything.
Regards
Michael Donnelly
12 oktober 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your feedback, Michael. We're delighted to hear that your call was answered quickly and that our team was able to arrange your replacement black bin efficiently. We'll be sure to pass your kind words on to the representative who assisted you.
Query resolved quickly
13 oktober 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your feedback. We're pleased to hear that your query was resolved quickly and that we could assist you efficiently. We appreciate your support!
Antwoord van Panda
Thank you for your feedback. We're delighted to hear that you received a prompt response and a timely resolution to your query. We appreciate your support!
The calendar on the website is dated…
The calendar on the website is dated 2023. I had to contact Panda to request an updated calendar. My request was dealt with swiftly. It would help even more if calendar was up to date.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your feedback. We're pleased to hear that your request for an updated collection calendar was dealt with swiftly. We also appreciate you bringing the website calendar issue to our attention. We're sorry for any confusion caused and will ensure your feedback is passed on to the relevant team for review.
Useless useless useless
The absolute worst company I have ever dealt with. The app tells us the collection will be Saturday. In 2 months of being signed with them, our rubbish bin has NEVER been collected on the Saturday.
We have to ring them on the Monday to tell them, they organise an ‘emergency collection’ for the Wednesday. You have to constantly ring them to get them to do their job.
I massively regret signing with them
10 oktober 2026
Review zonder uitnodiging
Antwoord van Panda
We're sorry to hear about your experience and apologise for the inconvenience caused. This is not the level of service we aim to provide. We would like to investigate the issues you've raised regarding your collections, and have requested further information from you so we can look into this matter fully and work towards a resolution. Kind regards.
always react fast and give the best…
always react fast and give the best solution!
9 oktober 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your kind feedback. We're delighted to hear that you found our team responsive and able to provide the best solution for your needs. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
AVOID AVOID AVOID
AVOID AVOID AVOID
worst company ever!!!!!!
Don't lift bins onli when suits them, ring can't get through or else tell you they will talk to the operator and ring back and off course DONT
And the same for emailing no reply
Don't waste your time and money folks
9 oktober 2026
Review zonder uitnodiging
Antwoord van Panda
We're sorry to hear about your experience and apologise for the frustration caused Mary. We take feedback like this very seriously. We have reached out to request some further information so that we can investigate the issues you've raised and look into this matter fully. We appreciate your response and the opportunity to put things right. Kind regards.
John was super attentious and resolved…
John was super attentious and resolved my case straight away. Thanks John!
9 oktober 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your kind feedback. We're thrilled to hear that John was attentive and resolved your case straight away. We'll be sure to pass on your thanks and recognition to him.
Excellent service and great knowledge…
Excellent service and great knowledge of assistant who helped promptly
9 oktober 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your wonderful feedback. We're delighted to hear you received excellent service and that our team member was knowledgeable, helpful, and prompt in assisting you. We truly appreciate your kind word
John w
John was very helpful and very patience and answered all questions to my satisfaction.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your kind feedback. We're delighted to hear that John was so helpful, patient, and able to answer all of your questions to your satisfaction. Providing excellent customer service is very important to us, and it's great to know John made your experience a positive one. We'll be sure to pass on your lovely comments to him. 😊
I had a fantastic experience with Warren
I had a fantastic experience with Warren yesterday. He was extremely efficient, professional and friendly throughout. He genuinely went above and beyond to help me, and nothing was too much trouble. His customer service was outstanding, and I really appreciated the time and effort he put in. An absolute pleasure to deal with, and I would highly recommend him to anyone. Thanks again, Warren!
7 oktober 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for taking the time to share your experience. We're thrilled to hear that Warren provided such efficient, professional, and friendly service. It's wonderful to know he went above and beyond to help and made such a positive impression. We'll be sure to pass on your kind words to him. Thank you for your recommendation and for choosing Panda! 😊
Thank you
Thank you to Dawn who could not have been more helpful to me today with my change of address and everything that went with that. She was patient and very knowledgeable in a friendly enthusiastic manner. She is clearly an asset to Panda.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your wonderful feedback. We're delighted to hear that Dawn was able to assist you with your change of address and make the process as smooth as possible. I'll be sure to pass on your kind words to her. Thanks again for taking the time to share your experience! 😊
Thank you to Shaye at Panda for…
Thank you to Shaye at Panda for resolving my issues promptly. Shaye was polite, helpful and professional throughout. I really appreciate the excellent customer service.
6 oktober 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your wonderful feedback. We're delighted to hear that Shaye provided prompt, polite, and professional assistance in resolving your issue. We'll be sure to pass on your kind words. We truly appreciate your support and thank you for choosing Panda.
Great and helpful
6 oktober 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your kind feedback! We're glad to hear you found our service great and helpful. We appreciate your support and look forward to assisting you again.
Online agent was quick and solved my…
Online agent was quick and solved my query in no time.
6 oktober 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you so much for the 5‑star review. I’m delighted to hear our online agent resolved your query quickly. We truly appreciate your feedback and your support.
Lyka as customer representative was…
Lyka as customer representative was great , and resolved my issue quickly.
Thanks
1 oktober 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your kind feedback! We’re delighted to hear that Lyka was able to resolve your issue quickly. We’ll be sure to share your lovely comments with her!
Chelsea sorted out my problem
Chelsea was helpful, and we got my issue sorted. Initially there was a problem with the Panda system and she couldn't access account info, but when she could, we got my issue sorted out.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your feedback! We’re glad Chelsea was able to assist and get your issue sorted. We appreciate your patience while the system issue was resolved.
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