Panda Reviews 

John was very helpful and very patience and answered all questions to my satisfaction.

I had a fantastic experience with Warren yesterday. He was extremely efficient, professional and friendly throughout. He genuinely went above and beyond to help me, and nothing was too much trouble. His customer service was outstanding, and I really appreciated the time and effort he put in. An absolute pleasure to deal with, and I would highly recommend him to anyone. Thanks again, Warren!

Thank you to Dawn who could not have been more helpful to me today with my change of address and everything that went with that. She was patient and very knowledgeable in a friendly enthusiastic manner. She is clearly an asset to Panda.

Thank you to Shaye at Panda for resolving my issues promptly. Shaye was polite, helpful and professional throughout. I really appreciate the excellent customer service.

Online agent was quick and solved my query in no time.

Lyka as customer representative was great , and resolved my issue quickly.
Thanks

Chelsea was helpful, and we got my issue sorted. Initially there was a problem with the Panda system and she couldn't access account info, but when she could, we got my issue sorted out.

A very helpful interaction with online agent after an issue with the collection which was my fault.

Quick response to my query. The agent did get onto the pickup team, They obviously didnt look too much to see my bin,,, it was visible from the road even though it wasnt in the usual pick up position due to high winds the night before. Agent did send a emergency pick up date a week later,, This did not help the situation at all. When I followed up for a disposal to be made by husband to the nearest Greenstar Depot to ask for a once off no fee disposal, the agent got back and said there was an available person today to pick it up. This is the type of service we as customers need, we dont want rubbish left around more than necessary.

I am becoming increasingly frustrated with Panda not collecting recycling and compost bins. Last week they failed to collect the compost bin AGAIN. So far today they haven't collected the recycling bin AGAIN. Still they charge as if they have. It is pointless contacting their customer services people because they send the same generic email even when you've told them there is no contaminated items in the bin and we put the bn out the night before etc. We take great care in making sure everything that goes into the recycling is clean and on their permitted list and for the compost bin we make sure all kitchen waste is securely tied in compostable bags. This is becoming a very unreliable service.

So I have had a response from Panda and again no resolution just sorry for the inconveience etc etc No explanation, no sorry we've charged you for services you havent received. I will be changing supplier if this doesnt get sorted out.

and here is the usual customer service nonsense AGAIN - as if I havent been having exchangnes with customer service. "
Dear Lois,

Thank you for contacting Panda Recycling. I am happy to assist you with your query.

Apologies about your missed collection. Could you please confirm what time did you put your bin for collection? Additionally, are there any contaminated items in your bin?

Apologies again for any inconvenience caused.

Please do not hesitate to contact us if there is anything else I can do for you.

Kind regards
Your Panda Recycling Team"

SO this message basically says oh its probably your fault, sorry your bin wasnt collected. bye bye. I addressed all of these silly questions in my first message to Panda as this is the boiler plate email they send out.

UPDATE 03/10 : Panda has been directly in touch with me. I am very pleased to report they arranged an emergency collection for our recycling which was executed today. There was a mixed up with regard to the compost bin because of permanent rescheduling and the bin was collected yesterday. The person who called me from Panda was extremely polite and took on board the communication issues I cited. All customers really want is to know is what is happening and not told they are the problem. So thank you Panda for finally talking to me, it is appreciated.

quick and helpful reply

Very quick reply and an instant solution

Very helpful customer service, in few minutes I set up new address and everything I needed.

Chelsea was very quick to respond and resolved my query immediately

Customer service with emergency collection

Quick response and great help!

Super helpful and efficient thank you chelsea 😊