Panda Reviews 

Super helpful and efficient thank you chelsea 😊

My experience was excellent from start to finish. The lady I was in contact with Chelsea was so fast in her answers to my query and she extremely efficient. She was an absolute pleasure to deal with.

Lady on the phone helped me regarding the brown bin today. It was not collected and she explained me everything and helped me sorting it out. Customer service was lovely and helpful.

Chelsea was great and helped me set up my emergency bin collection.

Very disappointing experience with Panda.
We waited several weeks and sent multiple reminders before our new bins were finally delivered to the designated pickup point. Nobody came to collect them.
We were then told that the bins were supposedly in the wrong location, even though they had never moved since delivery. We specifically asked Panda to deliver them to this pickup point because it is far from our home.

Instead of investigating what went wrong, we were told it was our fault and that we should figure out where the correct location was.
After weeks of waiting and repeated follow-ups, we decided to close the account. Very frustrating customer service.

I contacted the team about my issue and a solution has been submitted already while on the chat. thank you Chelsea for polite resolution.

We opened a new account with Panda and experienced nothing but difficulties with the company.
-I was told the bins would be delivered on one of two specific days. No delivery. Had to phone customer service. They were delivered the following week.
-Bins not collected the first week. Phoned customer service- assured this would be rectified.
-Bins not collected for a second week running. Phoned customer service to cancel the contract. Was told bins would be removed.
-A week or two later got a text saying bins would be removed the following day. Bins were not collected. Phoned customer service and was told they would be collected the following day instead. The bins are still sitting in our driveway.
-Repeatedly let down by the company, which is highly frustrating. Customer service agents are friendly on the phone but nothing that they promise ever actually happens.
Avoid at all costs!

Very easy to transfer account from an old address to the new one. Hassle free.

I dealt with Micaella today who was very responsive and helpful. The issue I had with a damaged recycling bin had been going on for some time but I feel after today after dealing with Micaella my issues will be resolved and I wont need to contact the customer care team again. Thank you Micaella!

Chelsea has been very helpful and answered all my questions that I had. She was very patient and polite. This was great experience and exceptional customer service. Thank you!

Overcharged for almost a year. when I noticed this initially I phoned and was palmed off with a 'timing' excuse. After tracking which bins I put out for collection and when I was able to confirm they were charging me for additional bins. Customer service is awful. Never fixed the issue despite claiming they rescanned the bin. Never provided a credit or refund. Eventually I will have to cancel and go elsewhere - avoid!

Panda responded and asked for my contact details. Please look under helpdesk ticket 652968.

Clear and helpful communication

I never had any problems with them and i have been using them for years

The customer service assistant Chelsea was very helpful. Very quickly we found a solution to my request. 10 out of 10.

I received an email from Panda after being a customer for 2 years informing me that they would no longer collect from outside my house but required me to leave my bins at a location approximately 60 metres away from my front gate on a public road with no convenient place to put the bins.

I have a physical disability which makes this completely impractical for me and informed them as much.

They did not care about my disability or how much this would make life more difficult for me.

They not only didn't offer a solution but have refused to cancel the contract without me contacting their closures team despite the fact they were the ones to change the conditions of the service, making it a completely unusable service for me.

Spoke to Chelsea
Very quick to respond and answered all my questions with knowledge

My experience using the online chat was all positive. Chelsea was extremely helpful and quickly got my change of address sorted. Would highly recommend using this service.

Great customer service, very helpful