Panda Reviews 

No respect for the customers.
Hiden charges everywhere,
No manners,
No empathy.
Avoid them at all costs.

Avoid them. Bunch of incompetent effin eejits.
On paper what they advertise about themselves are great. Green, recycle everything, etcetra.
In practice a group of monkeys would do a better job then these lads.
Let's go through the whole "experience" which started with the signup. They say, on paper that starting from the signup they deliver your bins in 5-10 working days.
The 2 weeks has passed, reached out to the customer service. Run rounds of emails with them, contacting the area manager. After a month, I've got my bins.
I have not seen a single collection date on their website when I logged in. I have not seen a single collection date in the panda application in my phone.
But they charged my account every month.
I reached out to the customer service. They had a similar excuse, they talk to the area manager. Got a call, they even offered me a lower price. I told them, I only stay, if they can fix the issue. I told all the numbers on my bins to the person who called me. She told, it's better if they rescan them. So I pulled out their bins next week, when they told to do so.
Next month came, they issued the next bill. Withdrawn that from my bank account, even if I cancelled the previous direct debit mandate. This brings up issues, how could they do that without my explicit consent, after I cancelled the previous Direct Debit mandate. This alone would worth a GDPR investigation, that they abused my data what they had about me from previously.
Do net let them ever Direct Debit you!
So, they charged me again, contacted Customer Service, that the problem is still not fixed, and they charged my account again.
Now they want to re-chip my bins.
After half year of these rounds, I told them, to take their bins. Which they still couldn't do.
I don't know who could I get rid of them.

Summary: The Panda Customer Service experience is worse than having lice. Best to avoid this company.

She answered my questions

I liked the chat service, the attendant helped me with my question and was attentive.

I had a really positive experience with the customer service I received. Chelsea was incredibly helpful, professional, and patient throughout the whole process. They took the time to understand my issue, answered all my questions clearly, and went above and beyond to make sure everything was resolved. Their friendly and supportive approach made a real difference. Excellent customer service — thank you for all your help!

Very friendly and helpful staff. I ordered 2 small bins last Saturday week and they arrived in the following Friday . Very efficient service. I find your service staff a pleasure to deal with.

Lily

Update on 29 September I did have chat was on 16 September now it is today on the 29/9/26 no brown bin delivered

Chelesea helped me to understand how the direct debit works and clarified the doubts I had about recycling invoicng procedures. A great customer service experience!

Very helpful and explained everything concerning my issues..and sorted out my concerns ...on a honest note panda service is not good regarding your cleaning bin service and needs attention as bins are left out when requested by you and then not collected for wash etc...other than that all is good thank you...

I used the live chat customer service option today. Chalsea was a great help. She responded promptly and resolved my issue within few minutes. I ma very happy with the service provided.

A huge thank you to Panda waterford and their collection team! My brown bin was extremely heavy and, although they couldn’t collect it initially, they went out of their way to come back and collect it later. I really appreciate the effort and fantastic customer service. What an amazing company and a brilliant team! 💚👏

Rochelle was really helpful and sorted out my query quickky

The fact that Panda Customer Care was there to answer the phone to help me when I rang with a problem made it a positive experience. The lady was most courteous & helpful

New account. 2 collections missed. This despite messages amd phone calls saying would be collected on the days!!. 2 full bins left uncollected on street. Am not going to supply personal details on public platform. Let us see if rescheduled collections for both categories happens as committed on this Saturday in Maynooth ( clue there!!)

Quick useful response

Panda looks after our rubbish and re-cycling collection. It gets more and more expensive each year! On the positive side, they collect when they say they are going to collect.

Today, I needed to call customer care and I must admit that the lady attending my call was informative, natural and professional. FIve starts to her. Thank you.

I chose the €24 plan, but I am constantly being charged €38 instead. Sometimes we only put the bins out twice a month, yet I am still being charged extra for “overweight” waste.

This has been happening for the past two months, and despite contacting customer service multiple times, the issue still hasn’t been resolved. I have not received a proper explanation or a solution.

I’m extremely disappointed with the service and would definitely not recommend this company. If there is another waste collection provider available in my area, I will be switching.

I had a very positive experience with the help call today. I spoke with a lovely and very polite lady named Eva, who was extremely helpful and quickly resolved my issue with the bin collection. I really appreciate her kindness, professionalism and efficiency. Thank you so much, Eva! ⭐️