Michaela truly went above and beyond. She stood out from everyone else I’ve dealt with because of her genuine kindness, patience, and understanding. She made me feel heard, valued, and cared for, neve... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Third week in a row without bin collection. Absolutely disgraceful service. Panda has now failed to collect our bins for the third consecutive week. Once again, I contacted customer support... Toon meer
Bedrijf heeft geantwoord
Setting up new account is made so easy with the help of staff nenalou. Thankyou team PANDA for making registration so easy . Hoping to have great worryless business with you guys
Bedrijf heeft geantwoord
Rang panda customer service regarding replacement black bin. Was very surprised as expecting long wait but call was answered quickly and a very pleasant and helpful lady arranged everything. Reg... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Afvalverwerkingsbedrijf
- ook in
- Elektriciteitsbedrijf
- Energieleverancier
- Gasbedrijf
- Vuilnisophaaldienst
- Vuilstortplaats
Geschreven door het bedrijf
Panda is Ireland's largest and leading resource recovery operator. We achieve this through innovation, trust and unrivalled customer service. Greener utilities for a greener future. We're keeping it simple. #LeaveAGreenerFootprint See less
Contactgegevens
Ballymount Road Upper, D24E097, Dublin 24, Ierland
- 01 829 8992
- customercare@panda.ie
- www.panda.ie
4,4
Uitstekend
3K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
She found a solution to each problem…
She found a solution to each problem efficiently and was very polite and friendly. Excellent communication
7 september 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your feedback. We're pleased to hear that Chelsea was able to resolve each issue efficiently while remaining polite, friendly, and professional throughout. We'll be sure to share your kind words with her.
First off all I want to Thank you so…
First off all I want to Thank you so much to the Man that helo me a lot over the phone,everything was verry professional a d he was so kids
7 september 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your kind feedback. We're delighted to hear that the advisor who assisted you was professional, helpful, and friendly throughout your call. We'll be sure to pass on your appreciation.
Antwoord van Panda
Thank you for your kind feedback! We're delighted to hear you received excellent service and truly appreciate your support.
Good service
12 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your feedback. We're pleased to hear you were happy with the service provided. We appreciate your support and look forward to continuing to serve you.
If I could give this company less I…
If I could give this company less I would. I have had an account with them for many years and then all of a sudden they stopped emptying my bin. It had currently been 6 weeks and despite many phone call an emails they still cannot tell me why and seem to be doing nothing about it . If I had an alternative I would change but then maybe that’s the problem, they know you Cannt so don’t care
6 september 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for taking the time to share your feedback. We sincerely apologise for the missed collections and the frustration this has caused. We understand how disappointing it is to be without a resolution after multiple contacts with us. Your experience is not the standard we aim to provide, and we will ensure your concerns are shared with the relevant team for review and improvement. We have reached out to request some additional information from you so that we can look into this matter fully and work towards a resolution.
**Very disappointing service from Panda…
**Very disappointing service from Panda Bins**
Unfortunately, my experience with Panda Bins has been extremely disappointing. The communication has been very poor, and on more than one occasion my bins have not been collected as scheduled, with no explanation or warning given beforehand.
If a collection is going to be missed, customers should at least be informed and given a reason. Instead, you are left wondering what has happened and having to chase it up yourself.
For a service you are paying for, I expect reliable collections and basic communication. Sadly, Panda Bins has fallen well short of that standard.
**Very poor service and customer communication.**
3 september 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your feedback. We sincerely apologize for the missed collections and the lack of communication you experienced. We understand your frustration and agree that customers should be kept informed of any service disruptions. Your comments have been noted and will be shared with the relevant team as we work to improve both our service reliability and communication. We have reached out to request some additional information from you so that we can look into this matter fully and work towards a resolution.
First positive experience with Panda ever …
This was the first time I was not met with rude, sarcastic customer service. I was listened to, sympathised with that in error my bin was missed from collection and an emergency collection organised straight away without me asking. Fantastic, friendly and helpful service received today (I was dreading the call tbh as I've always felt like I was never believed that I did leave my bin out the night before or that I left it in a visible place)
4 september 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your wonderful feedback. We're delighted to hear that you felt listened to and supported, and that we were able to resolve the missed collection quickly. Your kind comments mean a lot to us, and we'll be sure to share them with the team. We're glad we could provide a positive experience and restore your confidence in contacting us.
Took a while for an agent to be free on…
Took a while for an agent to be free on the online chat. Once Chelsea got my case she was very helpful and ordered a replacement bin straight away.
4 september 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your feedback. We apologise for the wait time on chat, but we're delighted to hear that Chelsea was able to assist you quickly and arrange your replacement bin. We will be sure to pass on your kind comments to her.
Fast response and easy to communicate…
Fast response and easy to communicate with. Always recommend.
Thanks to Chelsea in the customer care.
4 september 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your wonderful 5-star review! We're delighted to hear you found the service fast and easy to communicate with. I'll be sure to pass your kind words on to Chelsea. We truly appreciate your recommendation and support!
Helpful customer service
Got through to someone very quickly. Yza was super helpful and got our address updated for us. Great customer service.
4 september 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you so much for your kind feedback! I'm delighted I could help get your address updated quickly. We really appreciate your 5-star review and your support.
It's worth asking for a costs review!
Have been with Panda for many years and have been over-paying for the service for the last few years as I have not reviewed it. I finally rang customer care and Jerome was very helpful and provided me with a very good offer, so decided to stay with Panda going forward. Thank you.
3 september 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for the wonderful review. I’m delighted to hear you’ve been with Panda for many years and that Jerome was able to help you get a great offer. We truly appreciate your loyalty.
Yza was a great help in arranging a…
Yza was a great help in arranging a brown bin collection for me
3 september 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for the lovely review. I’m glad Yza was able to help arrange your brown bin collection.
was a great experience contacting Panda…
was a great experience contacting Panda - I used the online chat and got my issue resolved quickly
3 september 2026
Review zonder uitnodiging
Antwoord van Panda
glad you had a great experience contacting Panda and that the online chat resolved your issue quickly.
Chelsea was very friendly and patient
Chelsea was very friendly and patient. I got called into a meeting during our chat and chat was open and still waiting when I got out.
3 september 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you so much for the 5‑star review. We really appreciate your kindness and support.
quick response to call
quick response to call, and all questions answered, issue with payment card resolved
2 september 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your wonderful feedback! We're delighted to hear that your call was answered quickly, all your questions were addressed, and your payment card issue was resolved.
Thank you to Yza for being so helpful with Wexford collection
Thank you to Yza for being so helpful
1 september 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your kind feedback! We're delighted to hear that Yza was so helpful.
Previous review was taken down🤣 so
Previous review was taken down🤣 so, compost bins haven’t been collected in months resorting to me putting the thee now maggot filled bins into my car to take to the local recycling center 20km away. Really fun. Really recommend this company💀🤣 I’ve cancelled my direct debit as numerous emails and calls to customer service got me NOWHERE. Go with AES guys. 7 euro cheaper and you get a glass bin included plus an upgrade from 50 litres to 120litre bin and the added bonus is the new 120 litre bin actually gets picked up🙃
1 september 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the frustration this has caused.
This is certainly not the level of service we aim to provide, and we would like the opportunity to investigate what has happened with your collections and previous contacts with our customer care team. We have reached out to request some additional information from you so that we can look into this matter fully and work towards a resolution.
Chelsea was very helpful
Chelsea was very helpful and quickly resolved the issue.
1 september 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you so much for your 5-star review! We're delighted to hear that Chelsea was able to help and resolve your issue quickly.
Chelsea dealt with my query very…
Chelsea dealt with my query very quickly and with professionalism shes a credit to the company.
1 september 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your kind feedback. We are delighted to hear that Chelsea was able to resolve your query quickly and professionally. We will be sure to pass on your comments, and we appreciate you taking the time to recognize her excellent service.
Very fast and proffesional assist
1 september 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your feedback. We are pleased to hear that you found the assistance fast and professional. We appreciate your comments and thank you for choosing our service.
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