Party Packs Reviews 

I wanted to make an order on a short notice. Staff was very helpful in putting it through over phone. Upon my request dispatched the same day. I received order the next day. Couldn't have been any better. Thank you.

First time I've used them, can't fault a thing...had a query, got through to Customer Services really quickly and the email follow-up was excellent!

My order arrived promptly, and the products are great. They get my vote :)

There is a great choice of party accessories on their website. It was easy to place an order. We received excellent service. Prompt delivery of our order and everything had been carefully packaged and the contents had been double checked for accuracy. I would highly recommend this company.

Have placed multiple orders with this company now in the past few weeks. I was a bit worried based on some poor reviews but out of multiple party websites I've ordered from in that period, this company is by far the best. I've had no issues with any of my orders, which is more than I can say about some of the other companies. Would happily order from this company again.

Went to see the shipping details for an item i was thinking about getting via their site.
Didn't sign up to anything
Put my email in incase i purchased the item
Changed my mind and didn't order
Now i get marketing emails that i have to exert energy to unsubscribe from.
Yet I Don't remember subscribing or making an account!!!
Sick of these people

I was absolutely delighted with my order. . It was all packed well and excellent quality. This will make my parents happy on their golden wedding. Will definitely be ordering again!

Excellent place to buy party items. Everything was perfect and it was delivered within 2 days! Will definitely use again 😄

Somebody stole my parcel that was left on doorstep for my daughters birthday, Justine was amazing went out of her way to send me a replacement for next day
Ever so grateful
Love the company

Really really disappointed with them.

Just got a party box for my little girl worth over £70….be aware, everything, and I mean EVERYTHING is self assembly so that means that they sell you cheap stuff that could be bought elsewhere much cheaper and then, they send (really cheap again) print out stickers and you do have to stick everything yourselves….extremely disappointed with them, will not buy from them again and will try to warn as many people as possible.
Rang customer service and said: I’m sorry YOU got it wrong….🤷‍♀️🤦‍♀️ Excellent passive-aggressive response….!

My purchase could have been at least 50% cheaper if not more if I wanted cheap bad quality stuff that is all over eBay, I just wanted something special and didn’t get it… stay away from them 👎

Never again Party Packs….

Fantastic company. I had an issue with an order I put in and they contacted me to discuss my order and the company went out of their way to ensure it was dispatched to arrive in time for my event. Great products at reasonable prices. Can't fault them.

Nothing but praise! I received an item from the company that was damaged, I emailed the company and received a response 10 minutes later.
They dealt with this issue straight away and I received a replacement the following morning! Excellent customer service which is hard to find with big companies these days. Thank you.

I called quite late for a request (Pinata for son's b'day) and they were very friendly and helpful. Despite the New year period, the pinata was dispatched next working day and arrived the day after, super quick for standard delivery. Excellent experience with this company and will definitely use again

Ordered a hawain necklace for my car took them canceled my order sayin they never received a payment absolute joke

When a seller on eBay let me down, Party Packs was the only site I could find last minute that had what we wanted in stock and who were offering express delivery. Ordered on the Tuesday, item was dispatched same day and arrived on the Wednesday. Absolutely no complaints with the service I received and product was exactly as described.

5 stars!! I was very sceptical about ordering after some negative reviews, however my sons birthday decorations arrived today after only ordering Monday! The items were even personalised too, the quality of them is fab and this is definitely my new go-to party shop! Thanks guys my son will be made up when he sees them!

My order took 11 days to arrive and missed my party which meant I was running around on the morning of, trying to find replacements. When the package arrived and I noticed that my road name was missing from the address label which caused the delay. When I contacted CS there was little in the way of an apology and I was told that I could return the order at my own cost and the original shipping fee would not be refunded! Terrible service. Tried to support an independent but just wish I went straight to a big retailer.

Delivery came and did not follow instructions to leave with neighbour or safe place because party packs use a third party to order life size photos and did not give me the delivery details so delivery decided to return my order. I called party packs to find another way but no one could help. I had to hunt my parcel down myself after several tries and thanks to God’s angels, I got my parcel from depo before it got returned. This was after party packs said there was nothing they can do.

Never received my items it's been nearly 3 weeks since my order was placed and nothing . I don't even need the order now as event has passed.

I order smoke confetti cannons for my sister gender reveal and I was horrified when they turned up with a big sticker on the side stating the gender, thank god I noticed and then quite frankly they ruined the reveal because they were near on impossible to set off. I would absolutely not recommend this purchase.

First time buying from this company, I needed some last minute personalised items and other bits for a baby shower, I was very impressed with how quick I received everything. Great prices and this website has everything you could possibly need for a special celebration. The customer service team were so helpful and friendly when I spoke to them regarding delivery and a query with one item. Would absolutely buy from this company again.