Party Packs Reviews 

I ordered some supplies for an ‘irish pub’ themed party. I was struggling to source certain items elsewhere as they were only carried seasonally. My order was dispatched and arrived within a week of purchasing. It seems they do keep a wide range in stock and everything that I ordered is as described on the website. More than happy with the quality and for what I bought, I’d argue that the price was unbeatable.

Cheers! ☘️

Ordered some party plates, napkins etc. for my sons party in a week and a half's time. Said the plates were in stock and took my money. i ahd paid for the 3-7 day delivery. I later had a phone call to say the plates were out of stock and they were not getting any more until the following week. I asked if these could be sent out in the 1-2 days delivery so that I would still receive them in time and rudely got told that I would have to pay an extra 3 pounds for plates that only cost 2.35 to begin with. They had a contract to send out items in 7 working days and were not sticking to this. When I questioned why they were showing as in stock, when indeed they were not, I rudely got told that they could get them in stock in a weeks time and yet they would only send them out to me in yet another 3-7 working days. ABSOLUTELY SHOCKING SERVICE. DO NOT USE THEM.

poor. Ordered plastic free party bags for kids. Everything was covered in plastic. Little plastic bags covering everything. Bad product description. Poor.

Don’t understand the bad reviews, I got slightly worried when I didn’t get a dispatch notification when they said parcel would arrive day before event and it got dispatched to turn up on event day. Luckily I put the event day a day before so it didn’t matter. When I emailed about it customer service were lovely and helpful and everything turned up nicely, especially the banner. One of the balloons was slightly deflated compared to the other ones but would order again. Just make sure you put the event date a day before you need it otherwise it might turn up too late.

I really don’t understand why there are bad reviews, I’ve ordered twice from this company for my sons birthday, one parcel got lost in transit and they sent it out the same day and got to me the following day, Becci was so helpful. The price of everything on the website is definitely reasonable. Overall I will be using this company again. Thank you! X

Placed an order on the 26th Nov for my Daughters 30th party on the 4th Dec, paid for 1-2 day delivery, they didn't even dispatch until the 1st Dec. It didn't arrive after them saying it would be there by the Friday, they then said it was still with DHL. It never came, 9 days later they still haven't refunded. So disappointed.

Waited over a week for items to be delivered.
When I called, the rude lady on the phone basically told me that they have sent it and so its my problem now.
Package never arrived.
Useless customer service.

Needed a product urgently in bulk and they happily took my order. Confirmed my order. Didn't tell me till 4 days later that they had no stock. So I missed my deadline for getting them. Pretty angry. Why do they offer things that they're out of stock in.

I ordered some peaky blinders for invites, shockingly poor quality. Similar to something you could print at home. Company responded by saying they didn’t pay for return postage which would mean it would cost me more to post back than the original price. Awful customer service.

Ordered a balloon arch from my sons birthday to go with his safari theme. Reason I bought it was because it had safari themed balloons. At the time of ordering there was no mention of the safari balloons being out of stock. Paid nearly £15 then yesterday received the order and they have replaced all the multi coloured safari animal printed balloons with neon orange ones.

I thought this was a mistake as they are nothing like what I ordered (white and black striped, mustard and brown striped and brown and cream striped balloons) but no apparently they’d ran out of stock and just replaced the balloons with neon orange ones as they reserve the right as stated on the website. I get that sometimes stock changes etc but please replace with something similar. The arch is now out of stock on the website, clearly not me just complaint then. Neon orange doesn't exactly have the same affect.

All they said was they could send out a slip so I could return them. Which is a complete waste of time as it’s my sons birthday in a matter of days.

Very very disappointed customer and I will not be returning.

Awful , not fit for purpose . Booked and paid for Sunday delivery of helium balloons for a party as they only have 8hr lifespan - balloons arrived on the dat after the party - pointless.
The one star is for the fact they refunded my money without me asking .

You get stung at check out with an extra tax charge, so it’s not the price you think it is.

I Could not be happier! I placed 2 orders but left it quite late and was stressing that it would not turn up on time, I emailed them to ask if it had been dispatched as i had not had any email. They confirmed that it hadn't but would be sent next day so should arrive on time. Again as i was worried with it being so late so they asked me to call them and I spoke to a really lovely lady who helped me get my parcel fast tracked. It arrived the following day and I was so impressed with the help i received and the goods. Perfect for children's parties and would defo order from them again! Thanks again for your help Party Packs

I ordered a party tableware set printed for a 70th birthday & with Happy Birthday & silver & gold pattern. It comprised table cloth, cups, napkins & plates, all matching. The ordering process was easy enough & my order arrived in good time & was well packaged & I am pleased with the contents apart from the fact that the plates when I opened the pack were just plain black & therefore don't match the rest of the set. I emailed Party Packs immediately & they have replied this morning to say that the matching plates were out of stock & that in the description it is stated that the contents are subject to change. I accept this but the whole process was very quick so i do believe that they must have known that the correct plates were out of stock when they accepted my order but they didn't advise me of this & just substituted the item anyway. I can understand this if it was a seperate item that was being ordered but when things are sold in sets of matching items then I don't think it is acceptable to exchange for something totally different. If I had wanted plain plates I could have purchased them anywhere for a fraction of the price or if they had informed me of the discrepancy then there are loads of outlets online where I could have spent my money. I am very disappointed with their attitude & lack of empathy towards something that I think is important to me as someone who likes their efforts to have a nice table set to be recognised. Spend your money anywhere but just not on "slap dash" companies like Party Packs..............

Really disappointed! I ordered birthday number balloons for my husbands birthday. One of the balloons was deflated and the other had practically no air in it. both came in different colours i didn't order. I have had no help from the customer service, I was told they will deal with my complaint after Mothers day because they are too busy... save yourself the hassle and go somewhere else. Party stock is taking advantage of people during the pandemic!

I haven't seen my now 4 year old goddaughter in a year due to the pandemic so wanted to send a super exciting treat in the post. I ordered a unicorn balloon pack of 3 inflated balloons. They went down an absolute treat! The size of the box was bigger than her, but only added to the excitement. Wouldn't hesitate to order from you again, great quality, fantastic delivery communication. Thanks for delivering a big box of smiles.

I can not fault this company. Customer service has been excellent. I have dealt with them on 3 occasions now and they have been exceptional. If you want things delivered quickly, choose their express service or contact them to arrange a next day delivery. Their products are fab and the staff are informative and helpful. I highly recommend them. If you are unsure about anything, just give them a call.

The order process is simple and fast and the delivery came as quick as stated. Upon delivery one of the candles I ordered was broken so I emailed customer services and they sent out a replacement. I then received the replacement which was also BROKEN! I understand fragile items can be broken on delivery but they package items in a letterbox size cardboard box with no extra packaging. The replacement had a note saying “pack item carefully” so they had wrapped the candle in tissue paper... Good site for decorations but do not order fragile items as they are not packaged appropriately.

Great customer service, Delivery company where going to deliver my item 2 days late after contacting customer service they resolved the issue re booked a different courier and I received the item as order on time and perfectly packaged.
Great organisation and customer service 👏 👏 👏 👏

We are having a Christmas Party for the residents at The Care Home I work at. Paid over £100 for decorations and balloons at the begining of the week which entitled us to priority delivery to recieve them yesterday as our party is today. No delivery yesterday to recieve an email this morning noting they will be delivered between 1:20pm and 2:20pm which in this time our party will be started. Rang DPD for them to inform me that PartyPacks had only dispatched the order yesterday. Absolutley fuming. Will never ever ever use this company ever again!!!!!