GOV.UK Reviews 

Constantly kept informed on the progress of my new passport,this is the second time I have applied for a new passport and on both occasions they have arrived within a week, outstanding service, Thank you Team.

Went to pre booked appt at passport office on a Friday and new passport arrived in the post Tuesday morning . Kept up to date with progress by passport office texts throughout. Very efficient service.

From start to finish I was kept updated on my passport renewal but between post office and passport office is was great swift service I done my renewal online which was easy then I sent old passport to Passport office and sent it on Monday and had my new one sent back to me by Saturday of the same week.

My application for a new passport has been a nightmare experience. They rejected my nominee to certify my likeness, even though he was one of the approved categories of nominees and I gave full details of his company directorships. I then tried nominating someone else but the response was sent back to me in three successive attempts. The people I spoke to were extremely unhelpful.

Such an amazing service. Realised needed to renew family passports on Thursday morning before Easter bank holiday weekend. Filled in forms/posted back old passports same day. Passports arrived LESS THAN A WEEK LATER which given bank holiday interruptions is amazing. Kept up to date with text messages. Website is simple to use. Five stars!

Words fail---never expected such brilliant service from a government organisation!

Good job guys, your hard work is appreciated. Well done 👍

Sent my old passport on a Saturday morning via second class post. Received update messages and my new passport was delivered on Thursday. Outstanding service

The service was brilliant. The information on gov.uk was clear and easily followed. The people at the passport office were friendly and helpful and the service was perfect.

Applied at 10.50am on Monday, standard service, passport arrived Thursday same week at 10.40am. I did pay for royal mail signed for delivery to return my passport, which I sent on the day of application. Excellent communication throughout. You only tend to here about the passport office when somethings gone wrong, so the hence the review. Well done all involved!!

Very efficient. Initial application sent 1st Feb, new passport and documents returned to Devonport, Tasmania 3rd and 4th March. Many thanks, David Dunn.

⁸Patient staff considered my needs due to my mental disability really helpful if I receive my phone call in next couple of days like promised I may upgrade to 5 stars
After numerous attempts thanks to great help I was given such really great help UPGRADE 5 STARS

Utterly incompetent and mainly obstructive with complete imbeciles at the helm
Not only do they not understand a simple task of please return ALL documentation they're obstructive when trying to get all documentation!
One would presume there should be some level of intelligence with members of staff - clearly not!

Complete lack of professionalism

The online application process is easy to follow.
And I thought relatively inexpensive at approximately NZD300. However, it was not clear that I would need to obtain a copy of the person verifying my identity's passport until after they had completed the verification process. Make sure you get a copy of the photo page of their passport when you ask them to verify, if you are on a tight time frame.
It was just good luck that I had my dad's original birth certificate. A very old certified copy was accepted for the marriage certificate.
The longest delay was the time it took to send the passport application from Auckland to the UK. This cost NZ$126 and took 14 days, via NZ Post. And you need to file a customs declaration (to avoid standing in line at the Post Office twice).
Once received by the passport office, my passport was approved and printed within 8 days.
I have been notified by DHL that it will be received next week, 6 days after printing.
The passport office advised that it would approximately 3 weeks before I receive my documents back, and they are sent separately to the passport.

I am amazed with the whole process of renewing my passport. Such an efficient service with keeping informed of what stage of the process and the speedy delivery-Royalmail first class on time. The whole process from application to receiving my new passport only 12 days. And didn't pay extra for a fast application. Super service thank you 😊

Spoke with a very nice worker, he solved an urgent issue- spoke with him around 3.35 today. Extremely pleased with how he dealt with my problem.

I completed the online application for renewal on the Monday, received my passport Friday lunchtime. Updated along the way by text. Fantastic service!

As a dual British and Australian citizen, I needed to reapply for a UK passport due to the new UK travel entry requirements. I hadn’t had a UK passport for over 20 years, so it initially felt like a daunting process. However, Juan-Pierre from UK Passports guided me through every step and made the application simple and stress-free. Juan-Pierre was always quick to respond to any queries I had and was extremely efficient and professional.

After all the flak they received a few years ago, I couldn't have been more impressed with the service I received. Using a digital photograph made life really easy - the shop uploaded it and got instant confirmation it met the requirements. I then completed the application online and sent off my old passport. The new one arrived 4 days later. That's it. Straightforward, good use of digital services, no hassle and, to top it all, good communication at every stage - emails to tell me they had received my old passport, the new one was approved, was printed and then dispatched. I genuinely don't think they could have made the process any easier, or efficient.

I wish all consumer experiences were as good as this.

17 days from initially applying I received my passport in Australia today. I was fully informed of every development along the way. Outstanding.