GOV.UK Reviews 

I renewed my passport online and had received my new passport within one week. Fantastic service - Thank you!

Had to send my passport and marriage certificate to change my name. Very quickly done but my marriage certificate came back all crinkled and it was stuck on the sticky part of envelope. Has we tried to get it off it's ripped. Not impressed.

Amazing turnaround on my passport renewal, very impressed at the efficiency and ease of renewal!

I asked for a refund 1 day after application and they advise of not giving refunds! They have refused the only professional (postmaster/pharmacist) I know as a witness to my photo. They now advise me to see a commissioner of oath to whom doesn't know me from adam?? These commissioner of oath are full on chargable solicitors companies! Complete Scam!

I called them again and was asked if I am employed, when I replied no the adviser hung up on me! I'm retired on ill health! Doesn't give them the choice to hang up on a .gov agency.

I completed and submitted an online application on a Saturday. I posted my old passport on Monday. I received my new passport on Friday. Throughout the week I had 3 status updates from the passport office.
This has to be one of best experiences I have had with a Government agency.To receive a new passport in 7 days is outstanding.
Well done Passport office

Must say it wasn’t cheap
But the service was 1st class from my appointment at 1.30 on Friday on time
Then I was getting emails and tx
Saying all approved then it’s been printed then tracking being delivered Tuesday I booked a week turnaround I would say 1st class service

From the time of submitting my online passport application to receiving my new passport was just eight calendar days. Outstanding. I also rang the UK passport office and spoke with James regarding receipt of my supporting documents. Again, his level of support and professionalism was a first class. If only HMRC were anywhere near this standard…

So I applied for my passport last friday 17.10.25 process was quick and relatively pain free (except the price lol) I was really worried that id need someone to sign my picture for my renewal as ive lost alot of weight in the 10years since my last one was taken but nope all was good everything accepted fine the updates throughout were brilliant and my passport arrived safely today 22/10/25 after expecting to wait 3 weeks like the gov site and chatgpt advised im really pleased to have my new passport so quick great service

Submitted online renewal on Monday afternoon, new passport delivered to my house on Saturday. Biggest hassle having to go to a Post Office to return my existing passport. Excellent communication throughout process. Fa too many horror stories about broken processes - this one works; well done to everyone who works in the department.

Absolutely First Class service received when renewing my passport. Online application form clear and straight forward to complete. Excellent, prompt and clear communication throughout keeping me fully aware of the approval, print and delivery status. Would love to thank the individuals involved but no names are provided (understandably). Quality and timing of service well exceeded my expectations - THANK YOU!!!

Absolutely fantastic service. Start to finish. Very quick. Very simple. Can't fault it. New passport and all documents arrived back within 10 days. Can't fault anything! 😊

Absolutely fantastic all done on line sent my old passport to them they have returned it separately to my new passport thank you all at office over the moon thank you kindly

Excellent communication and quick turnaround. Writing this for others who need to know how long its going to take. I needed a passport in 23 days. I sent off old passport on next day delivery and two days later got text from passport office to say that it had been received. 1 week later I got a text to say that it had been approved. 2 days later I got a text to say it was printed and would be delivered. 1 day later I got text from Royal Mail to say it would be delivered that day. In all I received it back 2 weeks after posting my old one. I’m glad I did not go for the speedy service which meant going to an appointment and costing more. In all the communication was excellent and the time scale was 13 days from sending old passport to receiving new one with extra pages.

the web service is ok, but the design suck

Absolutely amazing, I applied for my Passport renewal on a Wednesday and received the new document Tuesday of the following week. I was kept updated throughout the application. For ref I used the standard service.

absoulte disgrace from passport office they dont care argue with u when google states there is a office in bham but dont deal with passports so why is it on website advisors are toss pots disgrace

I renewed from abroad. I called and received good help and advice to get photo correct. Speed and efficiency from start to finish excellent. Updated at every stage. Well done and many thanks.

John Painter

I am leaving this review as I can't believe how quick & easy it was to renew my UK passport.
I completed the application online, sent signed for on the 11/08/25 & received my new passport by post on the 16/08/25 - less than a week....
What a fantastic quick and speedy service.. well done

I can't thank the passport office enough for sending my passport back on time for my trip to Cyprus to attend my brother's wedding. Staff were very helpful and quite responsive. I had to travel on the 10th and just received my passport on the 8th. I know things can get stressful but I have always remained respectful to staff and I think everyone else should do the same regardless of the outcome. Thank you very much.

Renewed my Passport, bearing in mind August busy period, easy online renewal, straight forward application form, unfortunately photo submitted not suitable, re submitted photo text application approved,keeps you updated by text and email, and now out for delivery.
Excellent service