PayCaptain Reviews 

Timely, accurate payroll and awesome support from the team when we need it. 😀

Responsive and helpful team
Easy to use / quick to close payroll

We recently changed payroll providers to PayCaptain and we've had excellent communication flows with Laura and received prompt support from Lianne.

They've both been super helpful during the transition and the first rounds of payroll.

Lianne and Laura supported our on onboarding from Pento, and this was seemless. The team were superb, hands on when required and made the move easy. Further, the PayCaptain tool itself and the reporting function are excellent- we made the right decision in switching and appreciate the PayCaptain team for their support!

The team are brilliant, so helpful, absolutely lovely and the system is so easy to use.

Highly recommended!

We’ve been using PayCaptain for several months now, and I can confidently say it has completely transformed the way we handle payroll. From day one, the onboarding process was great, there is a fair bit of work, but it is well worth it. The team was knowledgeable, supportive, and genuinely committed to making things easy for us.

The platform itself is intuitive and well-designed. It feels light-years ahead of what we were using. We had internal rota software with manual input to Sage, manual review, and then outsourced the payslip production. We were nervous about switching, but we’re so glad we did. Real-time insights, employee self-service features, and smart financial wellbeing tools have made a real difference to our team. People love being able to access their payslips on their phones, choose how they get paid, and even allocate part of their salary to savings or charity donations.

Customer support deserves a special mention. Every interaction has been fast, friendly, and efficient. You can tell everyone at PayCaptain genuinely cares about their customers and is passionate about making payroll something people actually want to engage with. We give our team a loyalty bonus which isn’t tied to pay and is standardised across every employee who qualifies, PayCaptain built us a specific metric which has worked without any issues since day one.

It’s rare to find a tech company that combines real innovation with a human touch. I’ll be honest and say that I am so tired of tech firms you can’t pick up the phone and speak to, some you can’t even email. PayCaptain gets that part right and their communication channels are faultless. I’d recommend them without hesitation to any business looking to modernise their payroll and put people at the centre of the process.

Well done, special thanks to Anna, Simon, Sarah, Val, Annabelle, Mike and everyone else at PayCaptain who has helped us along the way.

We have been working with PayCaptain for over a year, and the service has been outstanding. They are professional, customer-oriented, and truly care about the businesses they support.
Our designated payroll professionals—Rachel, Nicola and Paddy —are always helpful, ensuring that all payrolls are processed accurately and on time. Their dedication makes payroll stress-free, and the additional support they provide is invaluable.
One of the standout features of PayCaptain is their innovative app, which has significantly improved our payroll experience. Payslips are easy to understand, and employees have access to financial tools that enhance their well-being. With the app, employees can request advance payments, set up savings accounts, donate to charities, and even split their net pay between multiple bank accounts—something we’ve never been able to offer so easily before.
A special thanks to Simon, who played a crucial role in implementing the system for our company. His patience, expertise, and willingness to go above and beyond made the transition seamless.
We are incredibly grateful to PayCaptain for their ongoing support and look forward to continuing our collaboration for years to come. Highly recommended!

The launch of Pay Captain into our extensive UK hospitality and retail business has been one of our biggest People success stories. We love working with such a cooperative, collaborative and innovative Team and look forward to many more years working together.

Very happy with the payroll service provided. Much better than our previous provider as they manage the payroll much more effectively which saves us a lot of time. Annabelle looks after us and responds quickly, which is very important for our hospitality business as our teams rely on quick responses. The reporting is also great and the ability to create your own reports have made our lives so much easier!
Thank you PayCaptain.

We have been working with PayCaptain for around 4 months so far and I have to say the service has been incredible. They are super helpful, especially Nicola Booth. I highly recommend PayCaptain and their services to any company looking for a payroll provider!

Informative, supportive, knowledgeable.
Wiktoria has been an excellent account manager throughought, walking through the transition process and setting us up for success.

Excellent service and always available to help with our various queries - a pleasure to work with. Particular thanks to Val, Paulina and Nicola for their patience and support

The communication between our Finance Team and PayCaptain is great. Payroll has to be turned around within a very short timeframe each month. Our designated PayCaptain lead, Sunisa is always super helpful and we work well together to get payroll processed on a timely basis.

We are a new customer. The company is definitely customer centric. Are all there onboarding processes 100% no but they are v.attentive to your requirements and held hand through process. Systems are good and people supporting it are on the mark - Wiktoria has been a credit to Paycaptain. Knowledgeable, patient and highly responsive. Recommend them.

PayCaptain is an intuitive tool, which has simplified our payroll. The help team are very supportive and helpful (especially Paulina and Wiki, although everyone has been great). The only improvement I would suggest is in the pricing, which penalises very small companies.

We transferred to Pay Captain a few years ago. The transmission went really well. The employees loved the modern and easy to use app. The chatbot is a nice feature to take simple queries off our hands.
We process 2 payrolls with PayCaptain and Paulina is always very pleasant, accommodating and any issues that have arisen have been worked through in a timely manner. Stacey, Val and Simon are also super helpful and work with us to create new reports etc for automation. They never stop wanting to help and we have a great working relationship. Thanks guys.

We moved our entire payroll across to PayCaptain just over two years ago and are so in love with the ease and brilliant functionality of the platform. Sarah looked after us beautifully throughout the setup and we have had Paulina constantly by our side month by month as our superb Payroll Manager - whenever we have a question she is always there for us. We also love that they are a B Corp, ethically minded and a true force for good :)

Payroll always used to be a completed pain in the....

WE moved to PayCaptain was they were recommended by our scheduling software RotaReady. Its made payroll a breeze, and now that we have our own dedicated human to talk to, Paddy, its even better.

Any and all dealings with PayCaptain are great. The whole team are professional, pleasant and knowledgeable in what they do and strive to make every experience as uncomplicated as they can, ensuring that the job is completed with a smile. All of my dealings with Paddy specifically have been a pleasure with any requiests being completed in a timely manner, showing knowledge and passion for the job role.

We transfered our payrolls to PayCaptain in April this year and quite literally, haven't looked back since. With our dedicated Payroll Manager, Paulina Lis, and the support and tech team behind her who have supported with integrations with the time and attendance platform Deputy and our HRIS system, BOB, we have been able to reduce payroll processing time by 60%. User experience has also improved, with significantly less corrections to be processed due to changes and the ability to submit updates right up until the day before processing. Thank you PayCaptain, you are indeed Payroll Rockstars