Pennyfarthing Homes Reviews 

Clare replied to my email promptly and organised the fix. Chris had a great technical knowledge and was very conscientious. Excellent customer service.

Thanks to the Customer Care team for identifying and remedying the problem with tiling in our dining area. Clare in the office and Matt and Chris on site were courteous, helpful and efficient throughout what was a fairly extensive programme of work. Excellent attention to detail throughout. Thankyou.

It has been a real pleasure working with the Potters Wood team - Jackie, Judith and Sina have all been so helpful. They are extremely knowledgeable and help make sense of a stressful and overwhelming situation. Thank you ladies for being there for me!

Lovely experience with Pennyfarthing. Jackie and the sales team made the whole journey really straight forward and we love our new home. Highly recommend buying with them!

I am absolutely over the moon with my house!! My partner and I moved in to our first just over a week ago and couldn’t be happier. Jackie and the sales team have been amazing, even when I kept changing my house choices! We had upgraded parts of our kitchen and bathrooms, very happy with the results!
As of yet, no major concerns with the house. The snagging process is well thought out, giving you 4 weeks to identify any problems.

We have recentley moved into one of Pennyfarthings new builds and although its been a long journey the people involved have been fantastic. Particularly Jackie and Judith from sales team, Jackie has been with us since the start and always helped through tricky times and kept us up to date. Judith has been brilliant helping with the move in days and getting bits sorted. The house is lovely and hight quality build.

Pennyfarthing have been excellent help throughout our whole experience. I can’t thank them enough for all of their time and care during this process!

We’ve recently bought one of the new build flats and we can’t fault the service we received throughout the whole process from everyone at Pennyfarthings. Everyone is very helpful and friendly! The flat is built to an excellent standard and we’re very happy. Definite 5 stars from us!

Thank you Matt, Chris and Claire for their assistance with a window and door issue. The fixes went in and got sorted.

Matt from Customer Care is by far the best member of staff to deal with. He goes the extra mile and is spot on with getting things resolved. If I could give Matt 6 stars I would. Thank you Matt!

Matt, Chris and Clare from Customer Care have been fantastic at getting our final snagging sorted. Thanks for the help.

We are in the process of buying one of Pennyfarthing's beautiful new homes in Potter's Wood! We have been looked after so well by the sales team and have to thank Jackie especially! She has always been so honest and gives us the truth rather than just what we want to hear! If she doesn't know an answer she will find out! We get regular updates of the build, which is always so exciting and the team are so easy to contact if we ever have any questions! 10/10

The repair team were courteous, diligent and on time. They were very helpful and cleaned up after themselves.
Thank you Matt, Chris and Clare

My review is with regards to follow up work required due to a leak in my shower.

This was due to the workmanship on the original insulation

Both Matt & Carl were both diligent on their work done, always keeping us informed of next stages, to ensuring we were happy with the work undertaken

I wish Penny-farthing had 100 more employees like Matt & Chris, then we would not have had the issue in the first instance. Rather than using sun contractors, which the. Sub contract out, thus service and standards are affected.

Matt and Chris in customer care provided excellent quality of repairs to our home. Matt and Chris delivered great communication to ensure we were always aware of each stage of the repairs and continued to offer to resolve other minor problems in our home. Overall, Matt and Chris could not do enough for us and went the extra mile in providing excellent service.
I feel that Matt and Chris in customer care are a huge credit to Penny Farthing.

We would like to show our appreciation for the attention and work carried out by Matt and Chris. From Customer Care. The effort they made for us on all items was outstanding with a will to ensure that everything was completed in a satisfactory way.

Don’t even bother buying a Pennyfarthing Home unless you are prepared for over a years worth of builders in your home fixing the problems. If your happy to deal with that then buy away, otherwise avoid at all costs!

Tiles downstairs replaced 5 times, Both en-suite and main bathroom redone due to poor workman ship.

I could only name 3 members of staff that aren’t undermining, rude or patronising.

As a first time buyer this experience was meant to be exciting but due to Pennyfarthing the whole thing has been awful from start to finish.

Design Fault - Cold Dressing Room and En-Suite
Dressing Room and En-Suite are built over the garage. Noticeable drop in temperature.
Moved in at the end of September 2020. Less than 2 months later found that Dressing Room had a distinct drop in temperature and the En-Suite was absolutely freezing so we could not use it. Thermal imaging showed that there was a lack of insulation.
Contacted Customer Services and after months of chasing, during the summer a heater was fitted (I was told the heater had a thermostat but in reality it was like any other heater and has a temperature gauge), and a number of small changes made. However, the bathroom remains very cold in the winter months. In reality, the heater is linked to the bedroom thermostat which does not come on often as the heat from down stairs keep the upstairs at a constant temperature. We were advised to turn the heating up and turn down the heating gauge in the bedrooms. A very expensive way of heating the bathroom! and it does does nothing to heat the freezing floor. As fuel prices are increasing, this is not an option.
I would like this problem resolved so I can enjoy my new house.

Been in a Penny Farthing House since October 2020, they look good but as they say the devil is in the detail! No idea how they won the award/s that they claim. The issue is that the builds are rushed they chase the money and compromise on quality on the basis that they can fix issues later.
Customer service blame most snags on 'settlement'

We purchased a Pennyfarthing Home earlier this year. We have had nothing but problems both before and after purchase. The houses appear good but the reality is that the company cuts corners and produces shoddy quality and when there are problems their customer service is appalling. We are far from alone in this experience. This is a family business which had a good reputation but its recent builds are terrible and the company just does not care when things go wrong. If you are buying a new home for it to be hassle free unfortunately this is very unlikely to be the case.