Perfect Pet Reviews 

I took out a new policy and had a few questions needing answered. excellent customer service thank you

Although they have a menu to go through they always answer calls either immediately or very short 1 to 2 min wait. All the staff are very friendly and helpful and want to go that extra mile to ensure a positive experience. This hasn’t been my experience with previous Pet Insurance companies.

Pleasant advisor who understood my query and answered it fully

I comparison shopped the renewal of my existing policy thinking I had found a cheaper price for the same cover. The Perfect Pet advisor (Nancy) did an excellent job explaining the differences and resulted in my retaining my Perfect Pet cover

Becky was super helpful and put our concerns at ease of some confusing communications that were sent via email that made it look like our claim was not successful when it was.

Extremely helpful and easy to deal with

I have been a loyal Perfect Pet Insurance customer for years, so I never expected to be treated the way I have been when I finally needed to make a claim.
After paying my premiums faithfully for all these years, I was extremely disappointed to find that when it came time for Perfect Pet Insurance to actually provide the cover I had been paying for, they seemed to find every possible reason to avoid paying out.
The whole claims process has been incredibly frustrating and has left me feeling that being a loyal customer means very little when you actually need your insurance. You pay your premiums with the expectation that, should something happen to your pet, you will have the support and financial protection you've been paying for.
Instead, I have been left feeling let down, frustrated and completely disillusioned with the company.

Will was very helpful, very polite
I had rung up because I wasn’t sure how to accept the quote that I’ve got on the website so I was really pleased overall

Another lovely experience talking to a call handler lovely Lady explained everything to me in detail very good customer services

James was very helpful and secured a good discount on our renewal.

Polly was excellent. Thanks for the explanation of my pet policy and for your understanding. With agents like Polly it relieves the stress of challenging times. Thank you Perfect Pets.

These people make turning down a legitimate claim signed off by a vet into an art form. Their whole set up is to avoid pay out. They are cheaper than most but in future I would rather pay a higher premium to secure a better service

Rang to cancel pet insurance renewal, chatted about my renewal offer and comparison quotes for switching. Perfect Pets were super helpful and matched a quote of their own to bring my renewal down inline to one I had found elsewhere. Can’t fault their customer service and friendly help over the phone. Thank you

Easy to access by phone. Quick call back. James was very helpful despite not being able to offer a discount!

James was very informative and helped explain the cover I have in comparison to other sights that were coming in cheaper. James even helped get the price down for me. Thanks for your help James

I have been a customer with Perfect Pet since 2018, paying £75 per month. Unfortunately, after submitting a claim recently, I am extremely disappointed with how it was handled.

Earlier this year, my dog developed a new lump on her ear. I had it sent to the lab for testing (costing £245) to ensure it wasn't serious. Thankfully, the results came back clear. However, when I submitted the claim to Perfect Pet, it was rejected.

The Reason Given:
The claim was denied because of vet records dating back to 2016 (ten years ago), prior to joining this policy. At that time, I had casually mentioned two minor issues to the vet during a routine check-up:

A suspected tick bite

A small lump on a completely different part of her body

Because those minor lumps from 10 years ago were not sent to a lab at the time, even though both resolved on their own and disappeared long ago, Perfect Pet deemed this new, unrelated ear lump a "pre-existing condition."

Summary & Warning to Other Pet Owners:
If your dog has regular routine check-ups, be aware that any casual mention of a bump, spot, or bite will be logged on their medical record. Perfect Pet appears to use these historical notes,no matter how old or unrelated,as a reason to avoid paying out valid claims.

Paying £900 a year for insurance only to have a £245 claim rejected over a 10-year-old vet note is extremely frustrating. I would advise prospective customers to carefully consider how strictly this company interprets pre-existing conditions before signing up.

James was super helpful and informative.

Patrick was very helpful in explaining a suitable insurance policy for my dog to cover vet fees. Friendly and very helpful! Thanks so much x