Perfect Pet Reviews 

Nancy was so helpful on the phone advising my options which helped me to decide that I would keep my pet insurance with perfect pets

Polly was very professional and understanding, she was very clear and listened to my queries about the claim form and re setting my password.

Very straightforward request and easily answered with any complications.

Customer service is good and Hannah was clear and concise. She was able to do what I wanted and was very helpful.

Really easy and efficient customer service. I called with a query about my renewal and it was dealt with straight away, with no hassle or lengthy back-and-forth. The person I spoke to was helpful, understood what I was asking and resolved everything quickly. A refreshingly straightforward experience and I was very happy with the outcome.

So being a customer for some considerable time. I really did think your name was upheld in my insurance needs. The level of helpful and understanding when my dog needed treatment from the vets and payment up front was required from the vets . You gave great help and willingness to go above and beyond to help me I gave you great reviews and was very happy being a customer of yours. This has now been outdone and valued appreciation in one photo call. My pet Bear passed away on 10-08-2026 I was and still am devastated and upset. However all this previous good will was not continued after my vet passed. The threat of my whole premiums forced on me when I recently renewed would be all owed for the entire new year plus an extra £90. Totalling around £470. All I wanted was help with the euthanasia and my dog’s ashes. My vet was charging £327 for it all. I was told if I claimed it would only cover the euthanasia, and if I did claim I would need to pay my years premium plus £90 liable at claim. I feel I was forced on the conversation to cancel the policy as stated it would then not cost me anything. Otherwise it would be expensive. I am disgusted and won’t be recommending any more friends . Infact I will tell them to avoid you all completely. Absolutely no care or compassion. Just threats of premiums owed if I claimed. This was the bereavement team as well. Some Bereavement department you are😡😡😡 please please stay clear!! They let you down at the hardest point of the policy. So so disappointing from them.

Robin was very polite and answered all my questions and explained everything as to what would happen with my claim

Robyn and Flo are very friendly and answered my questions promptly about the claim. This is the first time doing claims I found the process easy but one thing need to improve is update the customer with status of the claim, after 3 weeks sent the claim I discovered that my vet sent email for the wrong one and I need to chased them and I just discovered this after call Perfect Pet. If we have access this on the website make things easier and avoid calls.

Professional, patient and thorough with advice. Answered any questions I had. Assured me I could call back as many times as I needed to.

Really friendly company, luckily I haven’t had to make a claim but I have spoke to customer services today to update my bank details. The call was answered quickly and I spoke to a really friendly member of the team who helped me solve my query quickly efficiently and even with a touch of humour.

I had trouble setting up my online portal and Ellie was incredibly helpful and efficient in helping me to set it up and answering all of my questions, she made the entire process extremely fast and easy and it was a very positive experience for me as a customer

Customer service is excellent, calls are answered promptly and dealt with in a professional and friendly manner.

James was very helpful with my query so much so I have renewed my pet policy

Understanding, showed patience and empathy. Service over and above expectations.

Fantastic customer service, big shout out to James who went above and beyond and helped me out massively!

Paige was excellent in that she fully understood my issues and advised how best to deal with them.

Easy to talk to, helpful and courteous

Have been with perfect pet for nearly a year have had fantastic service

Charlotte answered all my questions about making a claim, she was very professional and empathetic and left me understanding fully what I need to do in this upsetting time.

Very helpful