Personal Touch Kent Reviews 

139
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Outstanding service as always from personal touch Kent. Responsive, friendly, approachable and have their customers best interests at heart. They are a pleasure to deal with and they deliver every tim... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Neil has been absolutely incredible! He went through everything with us in such detail but kept it light and fun so the whole process wasnt overwhelming. He made sure we were understanding each ste... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We have used Personal Touch for buying three houses now and for sorting out our life insurances etc, Neil is really professional but also simplifies everything for us so that we know exactly what h... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Where do I start? Luis at PTK has unknowingly been my rock this year. Through many failed attempts of securing a property, swapping and changing my requirements more than I've had hot meals and not on... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Hypotheekmakelaar
  2. Financieel adviseur

Geschreven door het bedrijf

We are Independent Whole of Market Mortgage Brokers and can help you source a competitive mortgageremortgage deal for your own home or buy-to-let properties. We will guide you through the home-buying process; whether you are a first time buyer, home mover, first time buyer or an experienced landlord. We can also assist if you are self employed. We will ensure that you are fully informed throughout your mortgage journey. Our Brokers able to give advice on Life Assurance, Critical illness and Income Protection Insurance for individuals and businesses too. Secured loans, Bridging Finance, Commercial Finance and Buildings/Contents Insurance. We are able to offer a fully holistic approach referring our clients onto our recommended conveyancers, surveyors and will writers. We offer various levels of service from over the phone advice to home/office visits. A MORTGAGE IS SECURED AGAINST YOUR HOME, IT COULD BE REPOSSESSED IF YOU DO NOT KEEP UP THE MORTGAGE REPAYMENTS. We normally charge a fee for mortgage advice, however this will be dependent on your circumstances. Our typical fee is £295.00. Personal Touch Kent is a trading name of PTK Ltd which is authorised and regulated by the Financial Conduct Authority FCA No. 754672. PTK Ltd t/a Personal Touch Kent acts as a credit broker not a lender. Please note The Financial Conduct Authority do not regulate Wills, Commercial Funding or most Buy to Let Mortgages.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

139 reviews

5 sterren
4 sterren
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2 sterren
1 ster

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4,9

Alle reviews

(139)

28 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Excellent

Nothing but good things to say about Neil and his team. Professional, conscientious & always available when you need them. I am happy to endorse them

7 januari 2026
Logo Personal Touch Kent

Antwoord van Personal Touch Kent

Thank you James. Its very kind of you to leave us such a glowing review.

Beoordeeld met 5 van de 5 sterren

Thoroughly recommended

Luis was outstanding throughout the entire process of buying our first home and coordinated the entire process seamlessly. He is extremely knowledgeable and provided excellent support when any questions came up - we truly can't thank him and the team enough.

20 november 2025
Review zonder uitnodiging
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Antwoord van Personal Touch Kent

Hi Oliver we are so pleased you had such a positive experience and very grateful for your kind review.

Beoordeeld met 5 van de 5 sterren

Mortgage experience

Excellent experience from start to finish. Luis has been supportive throughout, and no question is off limits. Brilliant all-round! Can highly recommend.

19 november 2025
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Antwoord van Personal Touch Kent

Thank you Ross we really appreciate you leaving a review and are so pleased you felt well looked after.

Beoordeeld met 5 van de 5 sterren

Would high recommend PTK!

Luis was amazing helping us get a mortgage for buying our first home. He is very patient, knowledgeable and explains things very clearly. We felt in safe hands with Luis and we really appreciate all his hard work. Thank you Luis! Would highly recommend ⭐️⭐️⭐️⭐️⭐️

15 november 2025
Review zonder uitnodiging
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Antwoord van Personal Touch Kent

Thank you Louise we are really pleased that you had such a positive experience buying your first home.

Beoordeeld met 5 van de 5 sterren

Luis was very helpful and gave us very…

Luis was very helpful and gave us very good advice re our re-mortgage. We would 100% recommend him he is knowlegable without being pushy.

6 november 2025
Review zonder uitnodiging
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Antwoord van Personal Touch Kent

Thank you for your review and we are pleased that you had a positive experience.

Beoordeeld met 5 van de 5 sterren

Exceptional service from the team

Exceptional service from the team, their understanding and advice is second to none.

10 oktober 2025
Review zonder uitnodiging
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Antwoord van Personal Touch Kent

Thanks Hannah its really kind of you to take the time to share your experience with us. Its been a pleasure to advise you.

Beoordeeld met 5 van de 5 sterren

We have just used PTK to buy our first…

We have just used PTK to buy our first home and both Kelly and Neil are so lovely, they are so helpful and even though we had so many questions, they were happy to answer any of them and have made the process very smooth sailing. It has been a pleasure working with them, and we would definitely recommend them and use them in the future.

9 oktober 2025
Review zonder uitnodiging
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Antwoord van Personal Touch Kent

Thank you Megan we are pleased we made the house buying process easy for you. You look forward to working with you again in the future. Congratulations on your first home!

Beoordeeld met 5 van de 5 sterren

First time buyer

Neil has been incredible during the whole process and due to my circumstances this has taken a while. There every step of the way, with honest, clear, unbiased advice and assistance. Patience of a saint as I have bombarded with questions and queries being a first time buyer and not once have I felt a burden or a problem. Reassuring, incredibly helpful and transparent. And as of today have secured my first mortgage offer so I can’t speak highly enough. Also a shout out to Kelly who has also been very prompt with anything that she’s been needed for.

16 september 2025
Review zonder uitnodiging
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Antwoord van Personal Touch Kent

Thank you for such a lovely and thoughtful review and your special mention to Kelly, clients don't normally think of the admin team who work really hard for our clients so this has made her day.

Beoordeeld met 5 van de 5 sterren

Neil has given me clear and patient…

Neil has given me clear and patient advice over the past two years as my circumstances have changed. He explains everything well, keeps positive, and it’s reassuring to know he’ll be there when the time comes for me to take my first steps onto the property ladder. Highly recommend.

22 augustus 2025
Review zonder uitnodiging
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Antwoord van Personal Touch Kent

Thank you Hannah. We look forward to helping you buy your first property in the future.

Beoordeeld met 5 van de 5 sterren

Great service

Very professional service, officiant and friendly. Luis was great to chat with and very helpful with any questions we had as first tune buyers.

12 augustus 2025
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Antwoord van Personal Touch Kent

Thank you Alan that is really kind of you. We understand the importance of making sure our first time buyers understand the process and are always happy to answer questions.

Beoordeeld met 5 van de 5 sterren

Listen up everyone

Now I know that this name Personal Touch is what Neil lives by. He has been an amazing help over the years with added patience, time and humour all thrown in. I would certainly recommend his services to everyone and I will be promoting when ever I can. Warm regards Geri

22 juli 2025
Review zonder uitnodiging
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Antwoord van Personal Touch Kent

Thanks Geri thats really kind of you.

Beoordeeld met 5 van de 5 sterren

Personal touch Kent has been beyond…

Personal touch Kent has been beyond exceptional with their help guidance and dedication to provide the best service possible for the requirements I needed. The whole team are friendly and professional a highly recommend this company.

24 juni 2025
Review zonder uitnodiging
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Antwoord van Personal Touch Kent

Thanks Danny that's so kind of you.

Beoordeeld met 5 van de 5 sterren

Can’t recommend Neil and PTK enough

Can’t recommend Neil and PTK enough. Very helpful from start to finish and was always quick to answer any questions along the way. Will certainly be recommending to others.

1 april 2025
Review zonder uitnodiging
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Antwoord van Personal Touch Kent

Thanks Charlie we really appreciate your review.

Beoordeeld met 5 van de 5 sterren

Brilliant Service from Neil Bohan at Personal Touch

Neil Bohan was very helpful in helping my partner and I secure a small mortgage on a property purchase. The whole process was handled professionally and extremely quickly.

Neil is also a really nice guy and he did a lot of work on our behalf. Consequently, his fees represented terrific value for money.

I would recommend without hesitation.

13 maart 2025
Review zonder uitnodiging
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Antwoord van Personal Touch Kent

Thank you Mike its really kind of you to give us such a glowing recommendation.

Beoordeeld met 5 van de 5 sterren

Luis is absolutely fantastic

Luis is absolutely fantastic! Thank you for helping us with buying our first ever home 🏡

12 maart 2025
Review zonder uitnodiging
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Antwoord van Personal Touch Kent

Thank you Kathleen, we think he's fantastic as well. How exciting your first home!!

Beoordeeld met 5 van de 5 sterren

Brilliant experience

Neil and the whole team have been outstanding. Made the process very simple and straightforward took the time to explain absolutely everything. We got our mortgage sorted quickly and easily with their help. Very easy to contact them whenever and it never feels like you’re bothering them. Lovely people great company couldn’t recommend any more

1 maart 2025
Review zonder uitnodiging
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Antwoord van Personal Touch Kent

Thank you Alex that's really kind of you to take the time to write us such a nice review

Beoordeeld met 5 van de 5 sterren

Neil and Kelly have been Fantastic

Neil and Kelly have been Fantastic, would highly recommend - Super responsive and helped make our journey stress free in purchasing our first home - Thank you PTK :)

19 februari 2025
Review zonder uitnodiging
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Antwoord van Personal Touch Kent

Thank you Isabella we are pleased that we could make buying your first home such a positive experience.

Beoordeeld met 5 van de 5 sterren

We have used Personal Touch for buying…

We have used Personal Touch for buying three houses now and for sorting out our life insurances etc, Neil is really professional but also simplifies everything for us so that we know exactly what his plan of action is with the bank for our mortgage so that we’re happy and we know what we’re doing as well.
If we ever need any advice or would like an extra opinion on anything home related we would always trust Neil to help us/guide us in the right direction.
Happy new year to PTK.
Dane & Beth

17 januari 2025
Review zonder uitnodiging
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Antwoord van Personal Touch Kent

Thank you both for your review, its very much appreciated. Happy New Year to you as well.

Beoordeeld met 5 van de 5 sterren

This is my second mortgage with…

This is my second mortgage with personal touch Kent this year, however this second mortgage presented tough and a lot of stressful period and encounter pressure from the lender, but eventually it was successful. Thanks to Neil and his lovely staff for their help and support. Neil, you much appreciated and very patient throughout the process
Merry Christmas to everyone

23 december 2024
Review zonder uitnodiging
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Antwoord van Personal Touch Kent

Thank you Femi, we really appreciate you leaving us this review. Hope you had a good Christmas and we look forward to working with you again in the future.

Beoordeeld met 5 van de 5 sterren

First class service from the whole team

First class service from Luis and Saffron. Went the extra mile and beyond to seek options from the market for consideration whilst explaining, both in detail and at an easily understandable level, the implications of each. Very responsive and easy to deal with, offering a very professional service.
I would happily recommend them to anyone looking financial services advice.

10 december 2024
Review zonder uitnodiging
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Antwoord van Personal Touch Kent

Thank you Tim that's really kind of you to leave a review, it was a pleasure to work with you.

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