Philipmorrisdirect Reviews 

I have two experiences with this company. The first was an online purchase, the second followed a visit to the store. Both were positive. The online purchase was very straighforward, delivery was prompt and I got exactly what I ordered. My telephone number showed on the invoice so I wrote asking that this should not appear on the address label. I received a very courteous and prompt reply to say that it wouldn't. And it didn't! The visit to the store was productive. The members of staff I dealt with were efficient, courteous, professional and helpful. They hadn't got the the item I wanted in the store, but had it brought from the warehouse within fifteen minutes. It doesn't get much better than this. Both the items I purchased were Barbour ones. Both were discounted. I am very pleased with both. I would recommend this company.

Really great experience from start to finish. This was my first time ordering so I was slightly hesitant but I decided to go for it after reading great reviews on Trustpilot. I ordered some Barbour slippers as a Christmas present. Really competitive pricing and they arrived super fast, in perfect condition! I have decided to shop from smaller companies after being scammed out of hundreds of pounds by Selfridges and this just confirmed it was the right decision. Thanks so much, I’ll be coming back in the future.

The all round service was great 👍 fast delivery and amazing quality ...... Thank you ........

Loake boots arrived swiftly and at a good price.

Delivered the wrong item to me. Refused to pay for return postage and arrange exchange for correct item. Manager would not talk to me. Money grabbing company with little regard for customer service. I’m out of pocket and they lost my money for this and any future purchases🤷‍♂️ Really clever of you Phillip Morris Direct.

Absolutely brilliant from start to finish and my husband loves his new barbour wax jacket

Excellent jacket, my husband loves it !

my Denby mugs arrived quickly & l am very pleased with them.

Philip Morris has to be the best country outfitters in all of England. All the very best names at very keen prices. Ordering and delivery is easy and fast. Can’t recommend Philip Morris highly enough.

I've not actually received my order yet but I'm so impressed I wanted to get a review done in case I forget.
I'd never come across them before until I was in the market for a wine coloured scarf and matching bobble hat. Due research showed a Barbour set was for sale everywhere for £54.95.
Now, I, like everyone else, works hard for my money and I'm always on the lookout for a discount of some sort. I could not find a price reduction anywhere until I came across Philip Morris. They had a discount on and the price was £10 cheaper. I thought I would be stung for postage but no, I could either get free postage (another on site offer) or 10% off my first order. I chose the free postage and am awaiting my order now.
I got an email this morning (item was ordered last night) to say my parcel is in the hands of the RM and my tracking number was provided.
THAT is what you call good customer service. Because of this experience, I will 100% shop with them again.
Many thanks and I hope I love the item!

I was looking for a warm winter coat that could withstand our weather and keep me dry throughout.
There was a good choice of these on the website and the prices are very competitive. Having chosen my coat it was delivered promptly keeping me informed of the progress throughout. I’m very pleased with my purchase and won’t hesitate to return to Philip Morris for future purchases.

All perfect from ordering, to delivery to quality of goods.

Excellent service. Easy to order , no problems with delivery and a first rate product. My husband was pleased with his new wellies.

After placing my first order with this company I sent an Email querying why they advertised a discount and a free gift when they had no facility to apply for both when you check out. Customer care reply came back quickly saying they were unable to combine multiple promotions and if I no longer wished to proceed with my order they would ensure a refund. I was hoping for a reply saying they would make sure their wording in the catalogue would clearly state in future you could only have one or the other. I was pleased I decided to receive my order as the items I received are all good quality and also reasonably priced.

Really knowledgeable and helpful, great products

Great service and good products. I've been using Philip Morris for over 20 years and never had a bad experience

Simple, quick & process. A great company to deal with

Order arrived promptly and price was competitive.

Ordered a top quality cover for our garden table and chairs. Delivered punctually to exceed expectations in terms of fit and securing straps. We are delighted with the product priced competatively by a first rate supplier. Will certainly shop again and highly recommend.