I needed a new pair of boots quite quickly, I found Philip Morris online, the boots were a great price but I had no idea how long it would take for them to be delivered. I was amazed by an incredible... Toon meer
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Lees wat reviewers zeggen
Honestly the most amazing customer service especially when it counts if you get something wrong & have to return an item. Really friendly staff & the speed of delivery & quality is second to none. Hav... Toon meer
I have bought a number of ladies clothing items over the years, the most resent being a pair of Chatham Womens Penang Deck Shoes in navy/pink in a size 6. Lightweight leather shoes idea for Spring,... Toon meer
2xBelfast sink stainless-steel matts/protectors: Very good quality Belfast sink matts. Needed in a hurry so a tad disappointed not to receive a restock email - luckily daughter kept checking website... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Philip Morris and Son online shop and department store established in 1845 based in Hereford. Goods for sale include accessories from our gardening, hardware, houseware, cookware, lighting, country clothing, shooting, tableware and bathroom departments
Contactgegevens
Verenigd Koninkrijk
- www.philipmorrisdirect.co.uk
4,6
Uitstekend
870 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 14% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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SLOW to refund money
I contacted Philip Morris about a Faulty zip on a Deerhunter Waistcoat. I sent the Waistcoat back for Philip Morris to examine.
It was agreed to refund the money for this item to my bank account on 13th May, it's now 29th May and no refund has been made dispite a promise to be processed week starting 18th May. I'm now told it will be paid 1st June.
Very SLOW at refunding money.
13 mei 2026
Review zonder uitnodiging
I ordered five Le Crueset mugs and one…
I ordered five Le Crueset mugs and one arrived broken, which was disappointing. I emailed to ask for a replacement, and they sent it the following day. Fantastic customer service.
27 mei 2026
Review zonder uitnodiging
Very good communication prompt delivery…
Very good communication prompt delivery great products and good prices
20 mei 2026
Review zonder uitnodiging
Great again
I have made many purchases from this company. They have been prompt for delivery. Ordering is as always far to easy. Thanks again
2 mei 2026
Review zonder uitnodiging
Great sunbed cover protectors
Great sunbed cover protectors. I haven't used them as yet but they appear to be very good quality.
The polo shirt is a lovely deep pink colour and again very good quality.
I have used Philip Morris direct before and the delivery has been as promised. Their prices are competitive.
18 mei 2026
Review zonder uitnodiging
Exceptional Service
This was the first time using this company and I certainly will going forward. I had a query on an order I placed and it was responded to straight away and my parcel arrived 2 days later.
29 april 2026
Review zonder uitnodiging
On trend quality products at great prices
I have bought a number of ladies clothing items over the years, the most resent being a pair of
Chatham Womens Penang Deck Shoes in navy/pink in a size 6. Lightweight leather shoes idea for Spring, Summer & Autumn. Very comfortable & great value. Swift shipping to the west coast of Scotland.
1 april 2026
Review zonder uitnodiging
Buy with confidence...
Great seller. Well packaged. Posted very quickly. Great price. Very good experience. Buy with confidence. 10/10!!!
18 maart 2026
Review zonder uitnodiging
Brought a pair of Wellington’s at a…
Brought a pair of Wellington’s at a great price however they turned out to be the wrong size for me. The customer service was excellent and I am now very happy with my purchase.
7 april 2026
Review zonder uitnodiging
Good stock, great price, fast delivery. Perfect!
Clear and well-promoted website made it easy to find what I was looking for. Very competitive price on the particular Barbour coat I was looking for. Delivery was fast, well-tracked and my new Barbour arrived within a coupe of days. Perfect!
(NB: Don't be put-off by the name... it has nothing to do with the tobacco company—I checked!)
10 maart 2026
Review zonder uitnodiging
Quick delivery,good communication
5 maart 2026
Review zonder uitnodiging
Prompt and efficient service
Prompt and efficient service, the item I purchased was sent to me promptly. I will definitely use Phillip Morris again.
2 maart 2026
Review zonder uitnodiging
A great experience
A great experience, ordered easily and delivered on time. A great product to boot. Many thanks.
20 februari 2026
Review zonder uitnodiging
Wellies -good experience
I researched and bought a pair of Chameau wellies from Philip Morris ,price was excellent , delivery likewise ,well packaged .Thoroughly recommended will use again
20 maart 2026
Review zonder uitnodiging
Excellent service and quality products…
Excellent service and quality products at a reasonable price. Fast shipping and strong packaging. Have always had a positive experience with them.
20 maart 2026
Review zonder uitnodiging
Superb service,no fuss
Superb service,no fuss . Spot on thankyou!
18 maart 2026
Review zonder uitnodiging
I Love ordering from independent…
I Love ordering from independent stores. They gave me a great price and service.
13 maart 2026
Review zonder uitnodiging
Customer Service is poor
Company needs to work on their customer service
12 januari 2026
Review zonder uitnodiging
Antwoord van Philipmorrisdirect
Good morning,
Thank you for your feedback.
I am sorry to hear you have not had a good shopping experience with us. We pride ourselves on delivering outstanding customer service to all of our customers, so I do apologise if this did not reflect onto your experience with us. If you could please contact us at Customerservice@philipmorrisdirect.co.uk and explain further the experience you had, whether this was with our instore team or our online team, we would love to make this right for you, and assist you in whichever way we can.
We look forward to hearing from you.
Kind Regards, Customer Service Team.
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