Pier Management LimitedReviews 

Helen Burns, the PSE Administrator at Pier Management, is an extremely efficient & very helpful person with whom to deal. In fact, she has caused me to revise my former, more negative, opinion of the company during my earlier dealings after they were appointed for the development in which we have an apartment. Helen goes above & beyond to help, she is diligent, follows up & keeps you well informed. She is an excellent advertisement for the company. Thank you so much Helen for all your help.

This experience was mostly influenced by the careful professional care taken to explain the reason for this contact by your member of staff, Helen Burns.
The manner in which she communicated was reassuring and polite.

We've had an ongoing freehold sale for the past 12 months, for which period I was solely dealing with Rhys, who has been a tremendously helpful. Communicating well throughout and helping tackles the many obstacles along the way. He alone is why I've left this review. Thank you again Rhys

Recently contacted this company for assistance.
Spoke to Annice Brant on two occasions.
I cannot rate this person highly enough for her professionalism and helpfulness. Resolved an issue that came up whilst trying to sell a property the company managed. Best customer service I've experienced all year!

Currently, I am in the middle of selling my property which Pier Management takes responsibility for. As the sale is nearing completion, my solicitor required several pieces of outstanding information to complete the sale.

Consequently, I contacted Annice Brant (via telephone and email) from the Pre-Sales department to seek information connected to these outstanding queries for my solicitor.

Annice was professional, knowledgeable and extremely prompt in responding to my questions, providing the required information to finalise the sale.

After communicating with Annice several times, I must commend Affice for the exceptional service she provided and her first-class communication skills.

Thank you Annice! Pier Management are lucky to have you as an employee. You represent your company extremely well.

Pier Management and in particular Theresa Jarman and colleagues have been fantastic throughout and especially with support relating to protracted pre sale enquiries when my son was recently selling his apartment.
Responses were very prompt and helpful and Theresa was super understanding and supportive with answering the many enquiries. Truly a marvellous service, at what was otherwise a rather stressful time, thank you.

Due to unfair charges Pier have put on my account I am now taking this company to small claims I strongly encourageothers to take this stance against this company it cost £35 to log a claim. I expect these proceedingsto begin in January. More informationis availableon UK gov website on how to submit a claim.

Please also note that reviews are much easier to fake on trust pilot be conscious of five star reviews of this company not a single one on google reviews and google has a much more robust procedure to stop companies submitting fake reviews. This company are crooks.

Great experience so far and Mark Frood has been amazing. Very fast response to our queries with clear guidance and resolved our request to the exact requirements we had.

Pier Management have been managing my flat, which I am now in the process of selling. Throughout my experience, they’ve been friendly, professional, and efficient. Whether I contacted them by email or phone, they always responded quickly and helpfully.

It’s been a pleasure dealing with a team who are approachable and make things straightforward. I really appreciate their support and good service.

Efficiently and professionally dealt with by Helen Burns

Nisha Jacob legal executive assistant for pier management ,was extremely helpful and we are very grateful for all her help .
A great asset to this company .

Very prompt and helpful response from Helen Burns when I requested information.

Nisha was fantastic, helpful and informative throughout h the deed of variation which we completed. She help support our rushed timetable while selling a property and I would recommend her services to anyone.

Nisha Jacob has been a fantastic help in arranging my deed of variation and is a credit to this company.

Helen Burns was absolutely fantastic. She went above and beyond to make sure we received an important document that would have otherwise taken weeks to arrive — all to help us keep our house sale on track. Her communication was clear, professional, and genuinely caring throughout the process. We’re so grateful for her persistence and dedication. Thank you, Helen, for making a stressful situation so much easier!

Pier Management Ltd as a whole, have been very helpful and efficient with every interaction ive had with them.
But I've felt this time I need to mention a particular member of staff.
Helen Burns - PSE Administrator.
Who went above a beyond in my opinion, not just because of her helpfulness and efficiency, she also gave me her time, knowledge, and also all the information I needed, document-wise, that will help me to progress the sale of my property.
An asset to PML of which im very grateful, thank you.

After 9 months of trying to buy a property managed by this company, I have had to walk away and am now left destitute. This company are imcompetent, negligent and don't care about the owners that pay them. My solicitors chased for months for a signature on a Deed of Variance that the vendor forked out thousands of pounds for. But, after months of chasing (3 of them living on sofas and out of bags) I have had to move on. Good luck to anyone who wants to buy a property run by this disgusting management company or to anyone hoping to sell their property run by this company. They should be prosecuted and I'll be raising flags with the property Umbudsman!

As sad as it feels to have to walk away from a property I really liked and was patiently waiting for, I also feel like I dodged a bullet!

I needed an important piece of paperwork signed, I spoke to Helen and she walked me through the steps I needed to do - The best part was she set my expectation of when I would hear back and delivered in the time frame.
Thank you Helen if you read this 😇

If you’re a leaseholder, know your rights — you can apply for the Right to Manage (look it up) and take control away from companies like this. My experience with them has been extremely disappointing. Don’t just put up with poor management — you have the power to take back control and move on.

After frustrations with another company, I have spoken to Joel and Mark at Pier, regarding my property. They have been excellent, dealing with my queries promptly. They are professional and knowledgeable about the areas that I requested information about and have taken the time to explain and advise where appropriate.