Pinnacle Group Reviews 

Fantastic service from Jocelyn always a pleasure to deal with and she keeps us well informed.

Our march out at RAF Leeming was excellent. Jade conducted the pre-march out, which was thorough and provided an excellent framework to work towards providing a sufficient march out standard.
David Bruce conducted the march out, which again was excellent, no time wasted. The house was taken back in good order with issues discussed and dealt with immediately.

David Bruce at RAF Leeming covered my march out and was exceptional. Really positive experience and cannot rate him highly enough.

Very professional, helpful, quick response

Had a great and simple march in experience with David Bruce. Very professional and answered all the questions I had.

Maxine Williams was efficient and polite. Everything one could ask for.

I have had the opportunity to work with Stacey and Lois at Pinnacle and have been thoroughly impressed by their professionalism and dedication. Their knowledge, efficiency, and commitment to delivering excellent results stand out in every interaction. They consistently go above and beyond to ensure everything runs smoothly, making them a true asset to the Pinnacle team. I would highly recommend Pinnacle to anyone seeking a reliable and professional service.

I had an inspection at my flat for a broken window under warranty at the beginning of Agust. Since then, no one has returned to carry out the repair.
I have sent more than twelve emails and even reached out via LinkedIn, but I have received absolutely no response. It is now the end of September, the weather has turned cold, and my flat is freezing because the window cannot be closed.
This is completely unacceptable. The lack of communication, negligence, and disregard for basic responsibility is shocking. I believe this company should be held accountable, as no customer should ever experience such treatment.

Pinnacle is a great company to work with. Thorough with everything they deal with. The team are always friendly and very helpful. Nothing is a problem for them. I highly recommend them to all. Thank you for everything.

Lois was very quick and helpful in responding to an issue i had.
Emailed me, keeping me updated. And resolving the issue at hand, with a positive outcome
Thank you

After my bikes were stolen from the bike storage area, I contacted Pinnacle Group (the current managing agent) for support. Their responses were inconsistent and unhelpful: at first I was told CCTV could be shared with the police, then later told the footage had already been deleted after one month. When I asked for maintenance records relating to the storage lock (which was broken at the time of the theft), they said they had no records because these had not been handed over by the previous agent (FirstPort).

Instead of investigating properly or assisting residents, Pinnacle dismissed my complaint and closed the matter without action. This left me with no support and forced me to escalate to the Ombudsman.

Based on this experience, Pinnacle’s handling of serious security and resident concerns has been extremely poor. Their communication was contradictory, and they showed little accountability or willingness to resolve the issue.

For our March Out at RAF Leeming, the Housing Officer, Jade Brown has been brilliant throughout. She was more than happy to come out and discuss any issues on multiple pre-march out appointments. Offering advice and guidance on how best to get the MQ to the required standard. Then even afterwards, helping me retrieve wrongly delivered post. Excellent help!!!

Squeaky clean at every corner. All utilities ready to go.

We would like to express our sincere appreciation for the support and professionalism shown by Mr. David Bruce, during our pre-march out process. He was not only kind and approachable but also extremely thorough in identifying the key areas that required our attention, namely the walls, carpets, kitchen, and toilets. His advice was practical and solution-focused, even going so far as to recommend specific places where we could purchase the necessary items to carry out the repairs.

Thanks to his clear guidance and willingness to assist, we were able to address all the concerns efficiently and in good time. This proactive approach resulted in a minimal charge of only £16.37 during our final march out, which is a testament to how helpful his input was.

I genuinely appreciate the help and kindness extended to us, which made the entire process smooth and stress-free. It allowed us to leave our former address in good spirits, knowing that everything had been handled properly and respectfully.

Thank you, Mr. David Bruce(Catterick)!

They are really good at responding to email requests and I am mindful Pinnacles are a lot better than other management companies.

Emmanuel, as our site manager is very responsive and seeks to deliver even when under resourced. He has done a really good job in ensuring the remediation of the cladding and balcony issues. Which I am really grateful for, as I can imagine that would not have been an easy thing to coordinate.

I need to be fair and take all factors into account when providing a rating against the service.

Thank you and please keep it up.

I was moved into our house in Catterick today by David Bruce he was lovely and had answers to any questions I had, explained everything perfectly with no dramas. Thank you David.

Stuck with these as a serving soldier. Let down again by those in positions of power. Got told my allocated house was ready in August. I couldn't change my move-in date due to waiting for my wife's visa to be approved; the account wouldn't let me so I had to phone up. The visa was granted so I called to change the move in date which was granted. I purchased hers and my sons flight and then got told the move in date was reverted back. So now she and him will be coming before the move in date with nowhere to stay despite the house being ready back in August due to being allocated back in Easter. No care or human element to it. The call centre staff are rude and dont care.

Furthermore, moved in now. Shower has leaked to the kitchen, outside drain blocked. Trying to get through to anyone as the former is an emergency but told im 2 mins on hold despite being on hold for over 30 mins. Hard enough moving in and stress that incurs, but you dont need all this. Housing officer didn't show for 14 day obs, and not responding

Craig Watmough at the high impacts team has been very good for us. We were going around in circles after requesting SFA in a particular area due to a health issue. However, once I got a call from Craig, he immediately sought to solve my problem and whilst I don’t have a house yet, Craig’s reassurance has helped ease our situation. A credit to Pinnacle.

Darren Eighties was very helpful explaining processes and procedures. He was also friendly and professional

Poor initial service to get the job allocated with a date. Very good follow up by the complaints team when tasked and I was kept informed of progress throughout.