Pinnacle Group Reviews 

Timely resolution of a power outage at our apartment block, with clear communication from Alexandra along the way.

Jade made the March out a pleasant experience , put us at ease with any worries that we had regarding the property .
Overall nice and easy march out

Sue Flynn- our housing officer, has been absolutely fantastic and extremely helpful throughout our march out procedure. Thank you so much.

Dave moved me and my family out of a home and he was thorough with his checks, explained everything so we understand and I walked away knowing all the information I needed. Houses were well maintained and it’s good to see the housing officer holding himself to them standards. Thanks once again Dave. Joe.

Jade's support during the pre-march out and final march out phases was invaluable, offering comprehensive information and guidance to ensure our service property met the required standards for handover. The march out process was efficiently executed and proved to be less complex than anticipated. Thank you Jade.

Exceptional faultless service provided! Very friendly and caring attitude. Highly recommend!

I was extremely happy with my experience today Nicole was amazing very easy to talk to and listened to everything I had to say, she also sorted an on going problem with a leak under my sink, a big thumbs up from me.

I had a pre-march out which was conducted by David Bruce in Catterick and he was very helpful and explained everything that was going to happen.

I've had an excellent experience with collecting the keys of my first SFA. Thanks to our housing officer, David Bruce in Catterick Garrison for his professionalism and kind assistance . The condition of the house was on the top as explained.

I would like to express my sincere gratitude to Nicole Mason, who has been an outstanding support throughout a very complex and difficult situation. From the very beginning, Nicole has shown the utmost professionalism, compassion and dedication. She has gone above and beyond to ensure I felt listened to and supported, which has made an enormous difference during an extremely stressful time.

When I had struggled to reach the right people previously, Nicole took the time to understand my circumstances properly and acted with both empathy and efficiency. Her communication has always been clear, kind and reassuring, and she has consistently demonstrated a genuine commitment to helping me feel safe and supported.

Nicole is a true credit to Pinnacle Group and an exceptional example of what great customer care should look like. Her professionalism, patience and understanding are second to none and I feel very fortunate to have had her help and guidance.

I sincerely hope that Pinnacle recognises how valuable she is to the organisation, her work has been nothing short of exemplary.

Jessica George

Jocelyn has been very helpful, informative and responds quickly when emailing. She is very bubbly and you feel comfortable talking to her. Thank you for your help and being flexible with moving out process.

coming in the block and signing a sheet then leaving 2 seconds later with no equipment in hand whatsoever is not what I call cleaning, and they charge us money for these services!
I call it FRAUD!!!
You've asked me for more information, I have submitted more details in my formal complaint with whg my landlord. And I can assure you my information is accurate!
And no i will not email you my address,as whg have all relevant information in my complaint and they will liase with you via their formal complaints process, I do not wish to engage with pinnacle.
I pay service charge to whg, and they then pay you.
Please await my details from whg

Jocelyn has been a breath of fresh air, first Property Manager and company to get things done and put us right when we are exceeding the what could be possible. She has a tough job and always has a smile, even when others are making the job difficult.

Well done, thank you Jocelyn.

Good and quality service

My property manager Jocelyn Williams is great at communicating and very professional. She does her best to respond any questions or concerns very promptly :)

Marched in today by David Bruce who was extremely helpful and got us moved in way ahead of time.
The property was handed over to us at a very high standard.
Thank you David!

Can’t speak highly enough of our Property Manager Jocelyn who has been nothing but amazing. She has been great with communicating and keeping us informed on lot’s of things that we have had to deal with and has tried to get them sorted as quickly as she possibly can. Really pleased with the service provided and Pinnicle should be very happy they have staff that go above and beyond their role. Massive thank you from us to Jocelyn.

Amazing property manager Jocelyn :)
ALWAYS responds, and very officiant and supportive. 5 ⭐ manager..!

Jade Brown went above and beyond in understanding our housing situation and facilitating delays to booking our Pre Move Out and Move Out appointments. Both appointments themselves were carried out in a professional but caring manner and overall she should be rightly seen as a credit to the organisation.

Absolutely loved my housing officer Jocelyn! One of the things I will miss, as i am now no longer a pinnicle tenant. She was always helpful, polite and very understanding.