Pinnacle Group Reviews 

I was evicted despite paying my rent arrears in full a few days before the eviction date, after being told by the landlord that doing so would stop the eviction.

In addition, I experienced over a year without heating or hot water, along with an ongoing pest issue that was present from the start of my tenancy.

I am currently seeking clarification and a resolution regarding both the eviction and the handling of these property issues.

Ongoing issues, poor communication, lack of accountability. No empathy, no understanding and no response. If your looking for a forever home with these people then avoid at all costs. You will spend hours, days and months suffering.

I’ve had an ongoing issue with a leak in my property for a while, and I just want to say how helpful Emmanuel, property manager, has been in finally getting it sorted.
He stayed on top of things the whole time, chasing updates and making sure the work was followed through properly. Communication was clear and consistent, which made a big difference as these kinds of issues can be quite stressful.
Since the repair was completed, everything has been fine with no further problems, so it’s a real relief to have it resolved.
Overall, a positive experience and I appreciate the effort Emmanuel put in to get this sorted.

I would like to highlight the exceptional service provided by Danielle Allister, who conducted my March Out earlier today. From the very beginning, during her initial visit at the Pre-March Out, I was genuinely impressed by her positive attitude, professional demeanour, and helpful nature. She not only carried out her responsibilities with clarity and confidence but also went the extra mile by offering additional advice and even providing a paint sample to assist with my preparation.
As a soldier leaving the Forces after 37 years and having completed 20+ moves, the process can naturally be stressful. However, Danielle’s support truly made my day stress free. Her approach exemplifies the high standards Pinnacle strives for and shows that the organisation is employing the right people to deliver and continuously improve their service.
This was my final March Out, and although a significant amount of hard work went into getting the property ready, Danielle ensured the process was smooth, fair, and straightforward. Her professionalism and warm manner made a meaningful difference.
If Pinnacle has any form of reward or recognition scheme, I would like to strongly and unequivocally recommend Danielle Allister. She thoroughly deserves recognition for her dedication, empathy, and exemplary service.
Well done, Pinnacle for the progress you have made over the years — and thank you, Danielle, for making my last March Out a positive experience.

Utterly incompetent.

Trying to sell my share of a Shared Ownership flat and the sale has been delayed for months due to their apathy and incompetence. Take forever to reply to emails. No one knows anything or who should be doing what. It took them a month to find a single document amongst a laundry list of other failings. Diabolically bad. Avoid like the plague if at all possible.

Craig has gone above and beyond to provide support and help with our issues/building works/complaints....he made a stressful situation alot calmer...his communication was always first class and we were updated at every step of the way..... we could not praise him highly enough for his professionalism and attention to details whilst handling the whole situation with added care too 🙂

I had a great experience with Pinnacle team especially with Craig while dealing with the issues in my SFA. Craig was extremely helpful, professional and patient throughout the process. He took the time to understand my request, guided me through the available options and ensured everything was handled smoothly.

Thanks to his support and clear communication, the process was much easier than expected. I truly appreciate his dedication to helping customers and making sure the issue was resolved efficiently. Excellent customer service and a very positive experience overall. Thank you!

Quick response to repair, dealt with by Alessia Musca with great efficiency. Repairs completed very satisfactorily. .

I am a solicitor and I have been acting in sales for Hale Village residents for some years now. I have always found Pinnacle incredibly helpful with enquiries. Thank you.

Via David Bruce we did a move in & out over the last year. Well communicated, professional comms, helpful advice. Moving home is never stress-free, but David's role in this was good. More generally, some minor frustrations/delays when emailing Pinnacle multiuser accounts to liaise about routine inspections etc.

Poor management of service charges (go up by quite a bit every year) never engage with residents and concierge staff are always late or finish early also never use the tools such as Ark app to log information like packages waiting to collected from the mail room.

Alexandra Wilson was consistently responsive, efficient, and professional. She handled my request quickly and kept me updated at every step.

Finish a job to an acceptable level

Arrive on time and not miss appointments

Give more notice for Asbestos ceilings being taken down

My pre move experience from Catterick was really good. I had a 2 month old at the time, and was already anxious with the packing and everything else. David Bruce was really reassuring. He not only explained what was required, but we went from room to room and he advised on what we could do to make the change over easier. He was very professional and emailed me more information with more hints and tips to make the move easier. He's assistance and kindness made my experience bearable and less stressful.

Liam has been outstanding throughout our move process. He has been proactive, consistent and genuinely compassionate, and he has taken the time to understand the welfare pressures behind our move. Communication has been clear, regular and realistic, and he has gone above and beyond what we expected to help us progress things properly. Liam has made a very stressful situation feel manageable, and the difference his support has made to our family is significant.
I also want to mention Leah, I only had one brief interaction with her but she was brilliant, helpful and professional, so thank you to her as well.
One area for improvement is consistency of service across staff. On two occasions I dealt with Lisa, and the experience was the opposite. She was very short and robotic, and it did not feel like she took time to review the situation or look into the details before responding that lack of care and attention adds stress quickly, and the contrast with Liam was stark.
Thank you again to Liam and Leah.

Very slow to sort out issues in the apartment block sometimes up to one month to get someone out to fix a problem, very very poor service. Issue I first highlighted still not been resolved

Michelle and lady D professional and great to work with !
Always answering my questions and helping me with everything
Thanks ladies

Very kind and helpful.

The issue was dealt within hours being reported to the Property Manager. He made sure that he was on site even if it was a Sunday and listened to all the complaints reported.
Many thanks for the promptness.

From viewing to move in at 404 Wembley Way, Zeeshan was nice and informative. He made me feel comfortable and was willing to answer any questions I had. The team who organised the viewing to the team on-site have been brilliant and their help was much appreciated. Looking forward to staying at Wembley Way and making this my permanents home!