Pinnacle Group Reviews 

The issue was dealt within hours being reported to the Property Manager. He made sure that he was on site even if it was a Sunday and listened to all the complaints reported.
Many thanks for the promptness.

From viewing to move in at 404 Wembley Way, Zeeshan was nice and informative. He made me feel comfortable and was willing to answer any questions I had. The team who organised the viewing to the team on-site have been brilliant and their help was much appreciated. Looking forward to staying at Wembley Way and making this my permanents home!

Zeeshan has been amazing, every issue i had he has quickly sorted, he listens to the residents takes action and brings solutions.

I appreciate all the effort and support he has provided.

I live on the bowery building and Zeeshan has been a great help to our building as a manager, making things happen he go beyond to try and help us with any issues we are having eg: lift breaking down frequently, stranger entering the building unauthorised, vandalism etc. Thank you Zeeshan

Zeeshan has been very supportive of the issues with Wembley Park properties however for matters beyond his authority and control, it sometimes takes ages. Last evening Zeeshan resolved water supply issues very swiftly and generally he is always forthcoming to all residents.

Zeeshan is very helpful, kind and always willing to help with issues.
Good manager with respectful and kind attitude.

Throughout my Army career, I have engaged with numerous Housing Officers from both the Defence team and Pinnacle. Although I have always raised matters within my entitlement, I have often struggled to achieve a satisfactory outcome.

Over the past six months, I have been working with Craig Watmough regarding a housing allocation issue, and his support has been exceptional. His professionalism, proactive approach, and outstanding problem‑solving skills have been evident throughout. He has liaised with several Housing Officers and the Housing Allocation Officer to ensure my case was properly considered.

Craig’s dedication, behind‑the‑scenes effort, and unwavering commitment have directly contributed to the successful allocation of SFA within my entitlement. He is truly an asset to the Pinnacle team, and one they should be proud of. Without hesitation, I would recommend that anyone experiencing housing difficulties speak with him — I am confident he will go above and beyond to assist.

Thank you, Craig.

Very friendly and professional service from Michelle who was always ready to answer any queries and get paperwork over to me fast.

Zeeshan is the best person to manage Bowery. Since i joined Pinnacle FM, he has made my job easier and has communicated very well with me and helped me adapt. The residents echo this as well as I only hear good things about him and how hard he works.

I recently moved out of my SFA house with my young family at Catterick Garrison, & the experience, although sad, has been made easy with the great help & support from David Bruce, who has been our housing agent at Pinnacle.
He has been an absolute star throughout all of our time spent at Catterick.
Thank you Pinnacle for excellent service over this period.

Nicole Mason made the whole experience easy and was very approachable!

Housing Assistant was clear, helpful and polite. Direction received made the application process easier to understand reducing the stress associated with our future house move whilst balancing work and family life.

Zeeshan from Pinnacle has been very productive and supporting residents within Wembley Park, the response rate from the team has been very good

Keep up the good work.

Cllr Akram

I’ve had some issues with other people on my street however each time I’ve had to report something a lovely lady called Linda has always stepped in and tried her best to get it sorted. And has even helped in departments such as repairs and so on. Very helpful. Sadly the issues with my neighbours still go continue this is why only 4 stars not 5 star rating. My apartment is lovely. Again the staff have always been lovely and helpful however the areas need to be controlled a little better and also stricter on some tenants and they’re actions and behaviours

Samantha Barnes (Windsor) has been fantastic is getting things sorted for us particularly over the festive period. She fought our corner until we got a result!

When I submitted my application, all my calls and messages were handled by very kind and courteous staff. Today, more than six months later, I am still waiting for the housing assignment. The worst part is the lack of information—messages now go unanswered, and phone calls only lead to being told that no one knows anything. They must understand that in a matter as important as housing, having at least a clear timeframe for when accommodation will be provided is vital for a family. New schools, relocations, and many other aspects need to be planned accordingly. I cannot understand this lack of transparency.

My daughters (both with heart conditions) have had no heating for over 2 days, have contacted pinnacle 3 times & still no contact.

We had a pre March out booked with David Bruce in Catterick, he arrived on time and was very clear in terms communicating the need of the pre march out. David provided valuable information on cleanliness and handover standards as well as hints and tips required for a smooth march out.

Overall, a very useful appointment.

Alexandra was a very good help me
thanking you

David Bruce made it. Polite, professional, punctual, couldn't ask for more, a great rep for Pinnacle!