Pinnacle Property Management Reviews 

We have an apartment, let out to a tenant, that is part of a managed block by Pinnacle. About 2 months ago, when a new tenant moved in, we found the main access door, to the apartment block to have had the lock changed, so none of our keys fit. Luckily enough the keypad still allows access through a code. After numerous calls and when they answered my calls it took me 3 weeks to convince them the lock had changed, after getting a 'we will check' which they didn't and also a 'well we haven't changed it' response. When they did finally check it they confirmed it had been changed but the the response was 'we don't know who by'. 3 weeks later and I have chased again today as there has been no lock change and no communication back to us, even after an email, chasing progress, was sent 4 days ago. There is no point calling the local office either as it has rarely been answered and none of my voicemails I have left get responded to. We are paying a hefty Service Charge for this service, or should I say lack of. Come on Pinnacle, get your act together and at least resolve and communicate a bit more effectively.

This company is terrible. Many call-outs missed, miserable engineers and customer service is appalling.

I haven't seen any improvement since I moved this new house. I was so excited for moving new home but now few years been gone but all same as before. Why do I am paying for? They are coming around my house just cut grass that's all? We need some thing to make better environment in the area. Could you please answer for us.
Thank you

Terrible service all round. We have had structural damage to our rental property due to the floods which is making us sick. Despite doing our best to make contact and fix this, the real estate has done nothing about this for months. The wait time on the phone is hours long which means to complain, I have to sit through an automated robot tell me how proud this company is of their service and how they prioritise “their customers unique needs”. This is an absolute lie in my experience. Like most real estate companies, they are inconsiderate of my schedule and hardly respond to our concerns and certainly do not act on anything we ask them to. In fact, we have had to directly contact the owner to get anything actioned. Why don’t you make the automated robot on your phone service read this review? Probably because it reflects the true nature of your company too accurately. If I could rate lower than one star I would. All of the five star reviews I have seen are from property owners and managers. To me, this communicates this company doesn't care in the slightest about their rental customers.

This is the worst property management company. Avoid at all costs. The lift in our building has been broken for over a week at Eagle House Bracknell. There has been no communication whatsoever. No update and they don’t respond to emails or answer the phone. The person in charge called Lenka is rude and won’t even respond to emails. She says that all complaints have to go through her. We are paying a service charge and getting absolutely no value. There is no regard for the elderly who can’t go up the stairs to 7th floor. You can’t get deliveries up all the way using the stairs. AVOID any property that is managed by these people.

Lift still broken! They are slow to act everytime it breaks down and do not put pressure on the lift maintenance company!

The one lift in the 8+ storey building has been broken for almost a week with no sign of repair or any information from Pinnacle about what is happening, this happens on a regular basis - not all of us can do stairs regularly and deliveries we need brought to us aren’t being delivered!! As well as that no apparent care for our security, fake camera installed in an attempt to appease us, front door lock doesn’t work properly and little to no attempt has been made to remedy this so the building often left unsecured and we’ve had parcels and post stolen from the easily accessible postboxes visible to all passers by…is any of this ever going to change?!?

Inadequate communication and services that should be resolved urgently are treated without regard.
The lift in my building has been broken for a week (the second time in 3 months), and nothing seems to be done. The building has seven floors, and some vulnerable residents have no way to leave their flats. It is not acceptable. Actions should be implemented to resolve those issues, and the essential services should be provided promptly.

Terrible company. Can’t even keep a lift working

Terrible communication and even worse service- they are rude and cannot wait to get you off the phone, as a resident I am made to feel like a nuisance to them. They are happy to take your money and give you very, very little in return by way of service.

Worst of the worst managing agents a came across!

My wife and I own an apartment in the same private development in Hurst that's been mentioned in a couple of the reviews below.
We too have found Pinnacle very professional, easy and pleasant to deal with. Getting in touch and getting things sorted is never an issue as the team that looks after Hurst/Reading is very responsive and trustworthy, and we have never had a feeling they want anything but to help us be satisfied homeowners. The garden around the property required a lot of attention, and Pinnacle has always done their best to find the right people to manage the lawn and work on the trees, many of which are under a Tree Preservation Order.
Overall, I would definitely recommend these guys as they are there to work with you, and ensure that you're satisfied with the service you pay for.

Don’t expect a quick (or any) reply from this company. We live in a development managed by Pinnacle and find it near impossible to get any engagement or response to emails or phone calls.

We are a bespoke private development of 13 units based in Eton. Pinnacle Property Management have been in place for c6 years. The whole development/resident community have consistently found Pinnacle to be efficient, effective and professional. Recommend!

I'm a director of a building which has been managed by Pinnacle Property Management (based in Hurst, Berkshire) for many years.
My experience has been excellent - clearly we pay an annual management fee and in return certain works are organised, carried out, inspected etc. All of this works seamlessly, including finding new contractors as and when needed.
The reason for 5* is that as the building gets older, and with the Fire safety inspection and works, PPM have excelled. Firstly with organising the Cladding inspection quickly, then with collating contractors for the work, negotiating exactly what work was needed, and then co-ordinating that work to be completed on-time and on budget, so the EWS1 was issued as quickly as possible.
Other maintenance items come up that require detailed inspection, specification, and co-ordination, all of which PPM carry out in a professional and cost effective manner.
I look forward to the same professional attitude in the years to come.

Our development has been managed by Pinnacle since it was built, and in the past we have certainly experienced some issues. However, the property manager at Pinnacle who has been looking after us for the past year or so is just great, and has resolved a number of longstanding issues to our satisfaction both efficiently and speedily. She is proactive, very helpful and responsive. Keep up the good work, Pinnacle!

Wow! All of a sudden Pinnacle received a few five star reviews, that all came in one day - like anyone is going to believe that!!
Unfortunately my block of flats is managed by Pinnacle, hopefully not for long! The so called service they provide is disgusting and non-existent really as we have to chase them constantly! They never return phone calls or reply to emails!
Pinnacle, you should improve your service a lot and fast and try to earn good feedback from your clients like other companies do, rather than posting fake reviews!

I moved into my apartment in Reading 3 years ago. Pinnacle Property Management Ltd were the property management company contracted by the directors of the leaseholders company to provide the day to day operational management of the development. I have experienced total professionalism, pragmatism and sensible fees. Plus responsive and caring customer service. These bad review are just not right, Fake News or maybe malicious attacks, I don't know which. But Pinnacle Property Management Ltd are an excellent service provider.

If I have ever seen a dishonest attempt to discredit a company, then this is one!
We have been using Pinnacle for the last 20 years and the have been OUTSTANDING! I cannot say how good they have been. Nothing is s problem, work done has been quick, efficient and at a good price.
Do not believe any of the negative comments.

I write as a director of a small property management company for 18 houses. We subcontract much of our work to Pinnacle Property Management Ltd.
Pinnacle have supported us since the handover from the developer nine years ago and particularly in recent years they have always been professional friendly and speedy in responding to our needs. I would have no hesitation in recommending them to other companies like this one.