Plant Drop Reviews 

Efficient and friendly service.
The plant looks fantastic, and I love that it arrived already potted.

Very reasonably priced, quick and efficient service. Great and incredibly helpful delivery from Ali. Thanks!

Wonderful company and customer service! Couldn’t recommend enough.

Bought 3 planters for outdoor use. Lovely strong product. Unfortunately one was damaged on arrival but the customer service team were brilliant and arranged a replacement immediately.

Very good / lovely huge clay pot arrived safely!

I bought a small plant pot with a one click Apple pay transaction. It was 25% more expensive than my normal supplier who was out of stock. A further £50 was deducted for delivery that I was not informed of prior to one click purchase. The pot arrived on a pallet. I am disabled with primary progressive MS so cannot walk/stand easily but I could lift the pot with one hand that was delivered in a huge lorry and delivered to the door with a loader. I pleaded with the driver to take the pallet away but they refused. The pallet weighs at least 100 times more than the pot and is too heavy for one person to lift. I live in an apartment so now I have a huge problem to get rid of the pallet. I can only say that this business deserves to fail.

Very good service. My olive tree is lovely & it was very good value.

I have had the most frustrating time with this company. I wanted to redo my balcony and booked their "home consultation" which was described as n up to 1 hour session discussing whay i wanted, taking measurements, pictures, and coming up with a plan for the space. In reality it was barely 20 minutes and no photographs or measurements were taken. In the end, I was provided with a list of plants and pots to buy and I put in the large order following this recommendation of over £1500. However, when the order arrived, there were several mix ups. One pot on the order was far too large for the plant so the nursery didn't pot it up, and another pot was smaller than the one I had paid for, and ultimately together they were all too much for the small space I had. I asked to return the large pot and plant that hadn't been planted, and also be refunded the different for the other mix ups, a total which amlunted to around £850, and I suggested that the price of the consultation should also be refunded given a consultation is designed to prevent mixups like this from happening. I was told to wait until the plant was collected which was fair enough. Nearly a week later, the plant was collected. A few days later I asked where the refund was and was told it had been sent on the day of collection, and to keep an eye on my account. I said it had not been received and could this be investigated. No response. A few days later, I chased again, and got a response saying the name hadn't matched the details so it hadn't been sent. I told them the details were correct, and was assured it would get sent immediately. Which it hadn't. It is now nearly 2 weeks since the plant was collected and I have not received a refund of this substantial amount of money. I have chased twice since I confirmed the details were correct and have not received the refund nor a reply. I cannot help but feel taken for a ride by this company. At no point has their customer service apologised for the mix ups or the delayed refund either, so I'm feeling quite put out and frustrated and researching other options to get my money back. I would suggest avoiding this company if you are looking for plants.

Took a good 10 days from order to delivery, with no communication in between. Bought a plant in height range 100-120cm, got one that was just about reaching 100cm. On the website it said that plant this size would fit in 28cm diameter pot, so I also bought a 28.5cm pot to go with it, and guess what, t it doesn't fit.
Plants were in good condition but disappointing experience overall.

Plant arrived and was placed by very freindly ‘Plant drop’ employee Aly. He was helpful and informative and gave me helpful tips on the plant care.
I had asked for a tall ‘Slimmish’ kentia palm and they clearly listened. The pot is stunning. A considered purchase but so far I’m very happy. Will definitely order from this company again. Andrea X

The best delivery service I’ve ever experienced in LDN, thanks! I will be one of regulars from now on :)

Good condition delivered in time window given to me when ordered

Excellent service and lovely product

Beautiful plan and lovely service, highly recommended!!

What a great company! Plants ordered on line. Kept informed along the way. Arrived this morning. Left in safe place as requested. The quality is fantastic. So pleased with them, they look so amazing!!

Great and reliable

Informative website, seamless ordering, clear, timely communication and prompt delivery.
Product quality excellent