Absolute joke, I ordered posts for a pergola , they came twisted and apparently the delivery driver knows that this happens a lot (day wasted) Can’t put a pergola up without posts , next day , chased... Toon meer
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Lees wat reviewers zeggen
Prompt delivery - two bulk bags ordered online Sunday night at 9pm, delivered Monday 4pm. Expert driving - manoeuvred delivery lorry into work site despite some very tight turns. Excellent quality p... Toon meer
Fantastic company to purchase from. I needed 500 facing brick, 200 engineering bricks, 4 bags of GP cement and a bulk bag of building sand, buying the bricks from Plumb Build saved me over £132 on... Toon meer
Wow! Ordered yesterday online from their superb website, which shows all prices and delivery charges. Delivered mid-morning by a very obliging driver. Great prices and quality of materials. Cannot fau... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Complete independent builders and plumbers merchant based in Hertfordshire supplying the entire UK.
Contactgegevens
Baldock Road, SG9 9RH, Buntingford, Verenigd Koninkrijk
- www.plumb.build
4,4
Uitstekend
345 reviews
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Excellent company
Very personal
Competitive pricing
Delivery always on the day they say
26 september 2023
Antwoord van Nationwide Supplies
Thank you so much for all your repeat orders over the years - we look forward to continuously working with you in the future.
DO NOT ORDER!! DISGUSTING CUSTOMER SERVICE!!!!!
If I could give this company 0 stars I would please DO NOT ORDER WITH THEM!!
I made 2 orders with this company, my first order came damaged which I was not happy about so I asked them to take those materials and give me new materials! During this time I placed another order for the next day so that they could deliver me other materials I needed as my day was wasted, but when these were delivered with a grab lorry the delivery driver was crushing my materials which was damaging them again!! I asked him what he thought he was doing with my materials but he was so rude and couldn’t except what he was doing, after this the driver decided to drive off with the materials that I paid for, I then called the companies Head Office in which I demanded to speak to the director of the company Adam Paige who was nothing but rude and disrespectful on the phone, NO CUSTOMER SERVICE whatsoever!! He does not care about the customers who shop with his company!! I am a director of my own company and I could not imagine speaking to one of my customers like this!! This company was also holding my money and the materials that I ordered after the drive drove off with them, they wanted to issue me a refund but what they didn’t realise was the time that they wasted, as somebody who workings in the building trade time is valuable you want to get the work done and leave the job, due to this I then had to shop around for other materials which delayed me even longer!!! PLEASE DO NOT ORDER FROM THIS COMPANY!!!
27 september 2023
Antwoord van Nationwide Supplies
Good morning,
As mentioned over the phone - if any items are ever damaged or faulty we are more than happy to change these over for you.
No one was rude to you but we consistently advised you we can change any goods over you are not happy with.
The abuse of a driver on your site is not acceptable. These people deliver materials all day every day and you shouting in their face telling them they are not doing their job correctly is not constructive or professional.
We wouldn't have a company 14 years later if drivers damaged materials on purpose every day.
We were not "holding your money" but after several lengthy phone calls we offered a full refund to you which you were still seemingly not happy with. You put us in a position that no matter what was offered you refused so we had no way to resolve this in a way you would accept.
Helped me out of a very bad situation…
Helped me out of a very bad situation with next day deliveries ... perfect could not of asked for better service
27 september 2023
Antwoord van Nationwide Supplies
Good morning,
Thank you for taking the time to send a review - we are pleased we were able to help you when you needed it. We look forward to working with you again in the future.
Thank you
Very efficient service
Very efficient service. Only 4 stars because some of the lengths of timber were warped and others split along a substantial amount of their length.
27 september 2023
Antwoord van Nationwide Supplies
Thank you for your order with us - if there are ever any issues with your products please just let us know and we can exchange them
Great customer care- speedy delivery
Great customer care- speedy delivery - always on the phone to answer any questions
27 september 2023
Antwoord van Nationwide Supplies
We thank you for all your repeat orders with us. We are always here to assist you where we can and look forward to working with you more in the future.
Easy website
Easy website. Fast delivery. Very helpful and friendly delivery driver.
26 september 2023
Antwoord van Nationwide Supplies
Thank you for the great feedback - this has been passed on to your driver! All our team are great assets to us, from the sales team, to support staff to drivers; we always strive for a great experience
Antwoord van Nationwide Supplies
Thank you for the great review - we look forward to working with you on your upcoming projects too!
had a issue with a delivery and right…
had a issue with a delivery and right materials turned up early afternoon meaning ha to send staff away from site at a cost to me and the delivery charge is high otherwise very good company
29 augustus 2023
Prompt service and delivery
28 augustus 2023
Excellent Service & Quality goods
The delivery was exactly when I asked for it to be. No fuss just great service and a really good product as well.
24 augustus 2023
Timber quality is superb and delivery…
Timber quality is superb and delivery time was next day first thing
24 augustus 2023
They didn’t send the order out until I…
They didn’t send the order out until I called and chased it up
25 juli 2023
Soil conditioner
Easy on line ordering. Delivered on time though I would have bought more materials if they matched prices from other suppliers.
26 juli 2023
From sales to delivery fantastic…
From sales to delivery fantastic service and reasonable prices I would recommend them to everyone, well done
27 juli 2023
Delivery driver was very helpful and…
Delivery driver was very helpful and friendly and polite and products arrived in good condition.
26 juli 2023
Great service!
Good web site makes ordering easy. Delivered when expected, despite them having a vehicle breakdown. Once again, great service.
26 juli 2023
Very pleased
Best price - easy website- delivered on time- good quality product, very pleased and would recommend.
26 juli 2023
Prompt service and pleasant staff
24 juli 2023
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