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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

A total waste of money. No redness, tingling or plumping, in fact nothing whatsoever. Applied it as directed over a few days with no result.

Beoordeeld met 5 van de 5 sterren

I messaged over the weekend explaining my issue I did receive automated reply Monday had email asking for further info Olivia was amazing sorted my issue, organised replacement, straight away... Toon meer

Beoordeeld met 5 van de 5 sterren

Products arrived promptly, and yes , do expect the “the tingle” ! But it works!! Sadly the hyalauronic follow up black pen was faulty, so no comments on this one as yet. But my issue was acknowledged... Toon meer

Beoordeeld met 5 van de 5 sterren

After trying injectable fillers & my lips rejecting them, I decided to try this product. Have tried loads of lip plumbers but they never work. I tried my friends "Plump it" before buying and couldn't... Toon meer

Bedrijfsgegevens

  1. Cosmeticawinkel
  2. Cosmetische producten leverancier
  3. Cosmetische producten groothandelaar
  4. Cosmeticabranche
  5. Cosmetica groothandelaar

Geschreven door het bedrijf

LEADING THE CHARGE FOR NATURAL BEAUTY We believe that real beauty can be achieved without the need for needles, knives, and other invasive procedures. We also know that many of us want to enhance our natural features. That’s why Plump It! have created a range of transformative formulations that harness and accentuate your natural beauty in a safe and effective way.


Contactgegevens

3,3

Gemiddeld

TrustScore 3.5 uit 5

712 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 23% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

CUIDADO CON PLUMP IT

CUIDADO CON PLUMP IT – Suscripción oculta, condiciones abusivas y nula atención al cliente

Compré un producto puntual en la web de Plump It en abril de 2025, y sin ningún consentimiento claro ni visible, me inscribieron automáticamente en una suscripción bimensual (me envían productos cada dos meses y me los cobran sin avisar).

Cuando intenté cancelar tras el primer pedido, me dijeron que es obligatorio recibir TRES pedidos antes de poder cancelar, lo que significa seis meses de pagos forzados, algo que jamás acepté conscientemente. Esta condición abusiva no estaba clara ni resaltada durante la compra. Es una forma de retener clientes engañados mediante cobros automáticos difíciles de detener.

He contactado varias veces con atención al cliente solicitando la cancelación y el reembolso, y ni responden ni solucionan nada. Ya he iniciado una reclamación en mi banco por cargos no autorizados y voy a denunciar públicamente este caso en todos los medios posibles.

No caigáis en la misma trampa. Una empresa que necesita engañar para retener clientes no merece confianza.

23 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have used the lip plumper for a few…

I have used the lip plumper for a few years now and I have to say I can t be without it . It does exactly what it says. Fantastic customer service also. It’s my everyday staple and forever in my bag . I can’t be without it . LOVE LOVE , LOVE

16 juni 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

SITE A FUIR

J'ai reçu un mail de confirmation de commande puis plus rien et aujourd'hui, le 12/6, je n'ai toujours pas reçu ma commande du 30/5. J'ai envoyé plusieurs mails sans aucune réponse. Site à fuir absolument si vous ne voulez pas avoir de problème

30 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Plump it

The company plump it are very good, if I need to email someone always gets back to me quickly. I bought the contour cream and exfoliate and I find these both to be amazing, my skin is super soft and dimples are hardly there. No pics though

2 mei 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

J'ai commandé un produit aumois de…mars

J'ai commandé un produit aumois de mars, ma carte bleue a été débitée et je n 'ai à ce jour (le 20 mai) aucune nouvelle de ma commande!
J'envoie des mails sans aucun retour!!!!!
Je déconseille vivement ce site!

19 mei 2025
Review zonder uitnodiging
Logo Plump It!

Antwoord van Plump It!

Hey Beatrice,

Sorry to hear that you are dissatisfied, however, you sent an email yesterday evening which are our out of office hours, since then I have replied to your email waiting for a reply as I cannot find an order under your name. Hopefully we can resolve this.

Beoordeeld met 1 van de 5 sterren

Does not work

I ordered the complete lip plumping set and it does nothing at all. Don't waste your money!!!

31 januari 2025
Review zonder uitnodiging
Logo Plump It!

Antwoord van Plump It!

We’re really sorry to hear you haven’t had the experience you were after with your product.

We have put together some of our favourite tips and tricks that we’ve found help get the most out of your product!
We always advise you to ensure your lips are clean, dry and moisturised before each usage, and it can also help to make sure you are well hydrated as this can impact your results.
Using a lip scrub beforehand can also really help improve your results, as this helps to encourage blood flow in your lips.
As our product contains active ingredients to open your capillaries, you should feel a warm tingling sensation after application. We really recommend starting off with just one click of the product, getting used to the tingle and then building up your clicks and layers of product from there 🥰
You can apply any balms or lipsticks you like before the product if you find the tingling is a little too intense for you (we do also have our Volumising Lip Oil, which is instant results without the tingle!!). Applying these won’t stop your product from working whatsoever, but they can make it a little more comfortable to use.
We suggest massaging the product into the lips using the applicator, as this can help stimulate blood flow and improve your results.
As the active ingredients in our Volumising react with your body to produce results, it does mean that results do vary from person to person, and some people need more layers and clicks than others! This is why it is safe to apply the product as much as you would like throughout the day!

Beoordeeld met 1 van de 5 sterren

Simply does not work

I bought the instant lip plumper and had high hopes for this product. However, it simply does not work. It tingles, yes, which indicates something is going to happen, but it makes absolutely no difference to the shape or size of my lips. If anything it just makes them look a bit red and sore, but still as small as ever. I tried it a few times over a couple of days, with increasing clicks of product, but nope! Maybe it doesn't work for everyone and others may have better results, I don't know. It definitely does not work for me though.

Also, reading the feedback from the company on other reviews, I am well hydrated (drink 6-8 pints of water a day) and did the whole malarkey of applying a layer, letting it settle, applying another etc. Still doesn't work!

13 mei 2025
Review zonder uitnodiging
Logo Plump It!

Antwoord van Plump It!

We’re really sorry to hear you haven’t had the experience you were after with your product.

We have put together some of our favourite tips and tricks that we’ve found help get the most out of your product!
We always advise you to ensure your lips are clean, dry and moisturised before each usage, and it can also help to make sure you are well hydrated as this can impact your results.
Using a lip scrub beforehand can also really help improve your results, as this helps to encourage blood flow in your lips.
As our product contains active ingredients to open your capillaries, you should feel a warm tingling sensation after application. We really recommend starting off with just one click of the product, getting used to the tingle and then building up your clicks and layers of product from there 🥰
You can apply any balms or lipsticks you like before the product if you find the tingling is a little too intense for you (we do also have our Volumising Lip Oil, which is instant results without the tingle!!). Applying these won’t stop your product from working whatsoever, but they can make it a little more comfortable to use.
We suggest massaging the product into the lips using the applicator, as this can help stimulate blood flow and improve your results.
As the active ingredients in our Volumising react with your body to produce results, it does mean that results do vary from person to person, and some people need more layers and clicks than others! This is why it is safe to apply the product as much as you would like throughout the day!

Beoordeeld met 1 van de 5 sterren

Avoid the the subscription

Avoid the the subscription! Ordered new collagen lip plumper, arrived and had leaked in the lid, product was awful made no difference, wasn’t even moisturising to the lips - I cannot cancel until I have received 3 deliveries!
Where is that stated on the website.
After those three deliveries I won’t be using this company again.

21 maart 2025
Review zonder uitnodiging
Logo Plump It!

Antwoord van Plump It!

Sorry to hear about your product leaking, if you haven't already, please contact us about this and we can get it reinstated for you. As for the monthly subscription, it is stated in the 'learn more' subsection before you go to purchase our subscription and it is also stated in our FAQ's.

Beoordeeld met 1 van de 5 sterren

waste of money

i bought 2 products and they DON'T WORK!!! they just make your lips red and it burns a lot. don't buy it. also, i'll tell you what happened to me when i bought the products: Upon delivery, I was asked to pay an *additional customs fee of €17.66*, which I was not informed about at the time of purchase.

Considering that I had already paid *€44 for just two products*, I find it unfair to face unexpected charges on top of that.
Moreover, I placed my order on *April 12*, and the package arrived only *after 24 days*, despite your website stating a *3–4 business day delivery*.

I kindly request a *refund of €17.66*. and don't reply to write me an email, I've already written you many without a response. (Order number 367200)

12 april 2025
Review zonder uitnodiging
Logo Plump It!

Antwoord van Plump It!

HI Federica, as explained multiple times on e-mails, we have no influence over customs charges. Customs charges are based on countries and their allowances into the country. This is something you were made aware of during purchase if you wanted to look into the FAQ, but also this is something you are aware of can occur if you purchase from an international brand. Additionally, the parcel was stuck in customs due to you refusing to pay the customs charges, hence the delay in your parcel. We have already refunded you for your parcel which we did as a gesture of goodwill and this is something we do not do often. Thanks.

Beoordeeld met 1 van de 5 sterren

Waste of money.

Waste of money.
I decided to try the Ultimate Volume lip plumper and safe to safe will not do so again.
Followed the Instructions down to a T and it just made my lips red but no effect. I've tried 3 applications but it really did nothing.
Sadly it was a waste of money

Customer ref: 11655820607866

24 april 2025
Review zonder uitnodiging
Logo Plump It!

Antwoord van Plump It!

Hi! We are truly sorry that you did not get the results you were hoping for. As with every beauty product, results will vary from person to person. I do have some great tips for you to maximise your results which should hopefully help with the plumping! 1. Stay hydrated! Our body stores a lot of water and the more hydrated you are the better the volumising lip plumper will interact with your lips as the capsaicin will have more of a surface to expand to. 2. Our HQ team applies 3 layers of the product and that means you apply around 3-6 clicks of the pen and wait for the serum to completely soak in before you then apply another layer, and one more layer for the most extreme plump! 3. Overline your vermillion border with the lip plumper so that the border of your lips looks more prominent.

I hope these tips will help you see the results you would like to achieve! Many Thanks - Julia :)

Beoordeeld met 3 van de 5 sterren

The products work and do what they are…

The products work and do what they are supposed to do but they aren’t good for everyday use. The plumping feel can get too overwhelming for it to be something I’d use often. But other than that it does what it claims.

10 augustus 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

ESTAFA

es una estafa , mucho cuidado despues sigen haciendo cargos en tu tarjeta y no hemos recibido el producto.
Dicen que te suscribes automáticamente a un pedido recurrente. No nos hemos suscrito a nada. Y no hemos recibido ningúno de los 3 paquetes que debíamos haber recibido. Espero que lo revisen .

14 maart 2025
Review zonder uitnodiging
Logo Plump It!

Antwoord van Plump It!

Hey Esteban!

We hope you're well. Thanks for taking the time to leave us a review!

All of our subscription terms and conditions can be found on our website and are available to view before you order.

Unfortunately I cannot find any orders or prior correspondence under your name! If you would like any assistance with your order, please drop our support team a message and we'll look into this for you!

Many thanks!

Beoordeeld met 5 van de 5 sterren

very helpful and patient

very helpful and patient. my package got delivered with nothing inside assuming someone must've recognized the brand and they sent my original order until I got what I was supposed to receive! love their products sm💖

13 maart 2025
Review zonder uitnodiging

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