Police Mutual Reviews 

521
TrustScore 4.5 uit 5

4,7

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Beoordeeld met 5 van de 5 sterren

I've just recently rang their customer service department where I got the most warm service from an advisor called lauri. She was very gentle and spoke softly but clearly in order to explain all... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

My call initially related to a cancellation of a renewal quote for my wife's car as it was in our opinion far too expensive in relation to last year's. Initially the quote had increased by by over £30... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My contact today was an administrative matter. The call was dealt with promptly, professionally and with great courteous and understanding. Furthermore todays team member provided important add... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I honestly didn't know who to talk to, mostly because I was completely overwhelmed and didn’t know where to turn. But then I was helped by a truly fantastic lady called Lauri, and everything chang... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Geld en verzekeringen

Geschreven door het bedrijf

Financial services exclusively for serving or retired Police Officers, Staff and your families


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

521 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 90% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,7

Alle reviews

(521)

207 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Can’t speak highly enough of this…

Can’t speak highly enough of this company and their amazing staff members like Christine!!!
Having thought I needed to cancel my policy due to a car change and change of circumstances, not only did Christine clarify that I didn’t, she then sorted me a quote out which saved me literally hundreds of pounds!!
The professional and diligent manner in which she dealt with me, taking time to fully understand my needs was absolutely first class. Her communication and people skills are an asset to the company.
Thank you very much Police Mutual for my continued business, and more so, even more thanks to Christine!!!!

23 juni 2026
Review zonder uitnodiging
Logo Police Mutual

Antwoord van Police Mutual

Thank you for your kind feedback. We are pleased to hear about your experience and the excellent service from Christine. We will pass on your lovely comments to her.
We truly appreciate your continued support of Police Mutual.

Beoordeeld met 5 van de 5 sterren

Great company

Very easy company to navigate and great customer service.

12 juni 2026
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Antwoord van Police Mutual

Thank you for your kind feedback. We're so pleased to hear you had a positive experience with our customer service. We’ll be sure to pass this on to our Healthcare team.

Beoordeeld met 5 van de 5 sterren

Elaine at Police Mutual was very…

Elaine at Police Mutual was very friendly and helpful. My policy required some adjustments and she was most helpful & gave good advice on the options available to me.

22 juni 2026
Review zonder uitnodiging
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Antwoord van Police Mutual

Thank you for your feedback. We're really pleased to hear you found the service helpful and that everything was explained clearly. We'll pass your comments on to Elaine.

Beoordeeld met 5 van de 5 sterren

New membership are truly helpful dealing with my…

They are truly helpful dealing with my inquiries about the membership after
losing my beloved husband …
They followed up all the correspondence including refund as well as new membership status 🌸🌼🌸

11 juni 2026
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Antwoord van Police Mutual

Thank you for your kind review.
We're very sorry for the loss of your husband and are glad we could support you during this difficult time.
We'll be sure to share your feedback with the Healthcare team.

Beoordeeld met 5 van de 5 sterren

Competitive pricing

Competitive pricing, friendly phone handler and didn't have to wait long to speak to him.

19 juni 2026
Review zonder uitnodiging
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Antwoord van Police Mutual

Glad you had a great experience – thanks for taking the time to leave your feedback

Beoordeeld met 5 van de 5 sterren

Sue was extremely helpful and made sure…

Sue was extremely helpful and made sure everything i needed was sorted. All explained clearly and cheaper than expected. Great service. 🙏🙏

18 juni 2026
Review zonder uitnodiging
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Antwoord van Police Mutual

Thank you for your lovely feedback, we are pleased I was able to help and make everything clear and straightforward for you, and even better that it worked out cheaper!

Beoordeeld met 5 van de 5 sterren

Great support and informative…

Great support and informative conversations at Hendon.

5 juni 2026
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Antwoord van Police Mutual

Thank you for your positive feedback. I’m pleased to hear that you found the support at Hendon helpful and the conversations informative. Your comments are greatly appreciated and will be shared with the team

Beoordeeld met 5 van de 5 sterren

Called to query a repayment made to my…

Called to query a repayment made to my account. Rebecca White handled the call with great patience and took great care to re assure me no issues. A credit to you company - thank you Mr R S Burt

12 juni 2026
Review zonder uitnodiging
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Antwoord van Police Mutual

Thank you for taking the time to share your feedback. We are glad to hear Rebecca was able to reassure you and provide such great service.

Beoordeeld met 5 van de 5 sterren

Policy Change

I dealt with Rebecca White regarding a change of policy as i had changed my vehicle.Rebecca was helpul ,efficient and proffesional throughout and got back to me as she said she would and fortunately for me got me a better deal on my car insurance.

12 juni 2026
Review zonder uitnodiging
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Antwoord van Police Mutual

Thank you for taking the time to share your experience. We are pleased to hear that Rebecca was helpful, efficient, and professional throughout your policy change.

Beoordeeld met 5 van de 5 sterren

Simple and unmatched

The website itself and applying for a quote was straightforward. My quote was unmatched by any other provider I have reached out to and that was including extras which I couldn’t believe. Very grateful and happy customer.

31 mei 2026
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Antwoord van Police Mutual

Thank you for your feedback. We are pleased to hear that you found the process straightforward and that our quote offered such strong value

Beoordeeld met 5 van de 5 sterren

Great customer service

Talking to Beth the representative for car insurance.

She was delightful. Friendly and helpful.

5 juni 2026
Review zonder uitnodiging
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Antwoord van Police Mutual

Thank you for your feedback. We are pleased to hear we were friendly and helpful and will pass on your comments

Beoordeeld met 5 van de 5 sterren

Fantastic customer service

Fantastic customer service! Phone today to discuss my car insurance renewal and Elaine couldn’t have been more friendly and helpful. Would absolutely recommend Police Mutual to others. Keep up the good work l!!

5 juni 2026
Review zonder uitnodiging
Logo Police Mutual

Antwoord van Police Mutual

Thank you so much for your feedback. We are pleased to hear that Elaine was able to provide such friendly and helpful service when discussing your car insurance renewal. Thanks for choosing Police Mutual.

Beoordeeld met 5 van de 5 sterren

I was immensely impressed with the lady…

I was immensely impressed with the lady who dealt with my call, her name is Elaine Cockram. At a time when customer service generally is often of a poor standard, Elaine was absolutely brilliant. She is helpful, friendly and has an excellent knowledge of her subject. I have had the good fortune to have dealt with Elaine before over the years and I wish to express my genuine thanks to her for being so helpful. Her manner and the service she gives is outstanding. Thank you Elaine. Kind regards, Peter Smith.

3 juni 2026
Review zonder uitnodiging
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Antwoord van Police Mutual

Thank you for your wonderful feedback. We're delighted to hear about the excellent service you received and will be sure to pass on your kind words to Elaine. It's great to know her knowledge, professionalism and friendly approach made such a positive impression. We truly appreciate you taking the time to share this.

Beoordeeld met 5 van de 5 sterren

Speaking to Rebecca White at Police…

Speaking to Rebecca White at Police Mutual. Sad I couldn’t stay with you but my policy has just got too expensive. I’ve been a customer for many years, and find it good to speak to someone when it comes to renewal. Hopefully I’ll come back in the future. Thank you.

3 juni 2026
Review zonder uitnodiging
Logo Police Mutual

Antwoord van Police Mutual

Thank you for your kind words and for your loyalty over the years.
We're sorry to hear you've decided to leave, but we're so pleased to hear Rebecca was helpful at renewal. We'll pass on your thanks to Rebecca.
We do hope to welcome you back in the future. Thank you again.

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