PostPony Reviews 111

They changed their website in 2020. I lost all my saved contacts. They need you to link your cell phone number to your account which does not work. Everyting come up in Chinese script. Its become too hard to figure this out. It worked well before they changed it now I am looking for another patform to ship from. Its good I didn't keep any balance in my account or I would have lost all my money.

They just have an account with Endicia. Postoffice wouldn't issue refund to Postpony, only to Endicia. PostPony will not do anything to get your refund even though post office tells you to request for postage refund through your agent.

that was a great experience,good price,droped down the package to UPS nearby my house，easy and convenient！

Pros
Service is cheaper than USPS. That's it.

Cons
24/7 Live Chat is not accurate. The response rate was very slow which means it's not really helpful if you are in hurry. The only way to reach them is either email or wechat. Email took a day to response and Wechat took less time.

I received an email from them about giving a review to get one $5 off international shipping coupons or three $1 off domestic shipping coupons. I picked the $5, however, it is NOT applicable to First Class International Shipping (The email didnt mention the restriction) so I think it's misleading.

The only reason I use Postpony is cheaper.

I lived in NY for several years and my families still worked in China, so i had to buy and send packages to them each year. If i ship them by usps, you know the fee is very high.

About 3 years ago i found postpony. I had shipped about 50 packages through postpony especially USPS express, actually i saved much money. If you have the same situation like me, you may try it.

But some time the packages may be broken，there is no compensation， it should be improved.

I have used them for a while. In the beginning, I really like their service, because they offered good prices.

But, on various occasions, I've had really bad customer service (from China) - which shows me they don't care and aren't competent
to solve loyal customers' problems.

In the first case, there was a bug on their website - so I couldn't access my account. I had to chat with their support representative 5-6 times to properly research and escalate the issue. Instead of checking the issue, he adamantly stated I was confused about using the site. Finally, we had to the CEO directly, they researched the problem, and confirmed their was the technical bug.

In the second case, my package was destined to a foreign country, but got returned locally by Customs (label change). USPS normally would enable me to update the label (no extra cost) - but since I used PostPony, USPS said I can request a refund from PostPony - and get a new label (since my package was never shipped). However, I requested refund from PostPony (explaining service wasn't rendered), but they very quickly denied their ability to refund my label - even though the service wasn't rendered.

It's a shame, great app but very poor service and customer orientation.

Guess what? Paypal end up paid me back for package was not rendered, then they forced me to pay them back again before I ship out NEW one. Tricky!!

一定要举报这家骗子公司

I have been using PostPony for a year, the service is wonderful, I have never lost any package.

Sent my package to their warehouse more than 1 month ago for a delivery to Mainland China, never heard anything back. Asked customer service at least 3 times, always been told it was due to a delay. Also checked the tracking number from the HongkongPost, nothing was on their system. I might lost my package already. No hope. NEVER USE THEIR SERVICE!!!

用过postpony打单子，界面是英文的，系统非常方便，而且价格要便宜好多。微信上的回复也非常及时。绝对要好评！！！

不錯的服務，在家打印shipping label, 然後到郵局drop off包裹就行。普通寄東西去香港算是挺方便。

代购几个月一直用postpony，希望可以常常给老客户一些优惠券。到现在没丢过件儿没有被税过，但是用香港邮政时有次赶上了两会耽误了两个月很糟心…然后还有两三次把我的箱拆成了好几个让我补钱…虽然都没有超重

I am a Federally Licensed Firearm dealer. I shipped a firearm legally to another dealer via their website. The package was rejected by the addressee, and being sent back to me. UPS delivered back to US GoBuy / Post Pony warehouse in Oregon. The warehouse illegally opened my package and refused to send it back. My FFL license was in the package, and I emailed it to them. Also sent them links to the ATF and UPS regarding the legalities of shipping firearms. They have refused to ship it back and just told me sorry. Really?? They are now in possession of a stolen firearm, and mail fraud for opening the package. I am so disgusted by the service I have received, primarily by someone named Felix. DO NOT SHIP USING THIS COMPANY, BEWARE AS THEY ARE THIEVES, AND SCAM ARTISTS.

After shipping with them for 2 weeks with over 20+ packages, post pony wants to harvest my picture ID (drivers license) and picture of credit card. Without these, I cannot process shipping nor look up my shipping history. Why they need to harvest my photo ID? Be aware this company is located IN China. You don't know what they are manufacturing with these true IDs.

Horrible especially after they outsourced their service to China!! I had a UPS demage claim, and had to go through only by Postpony. And it took over 8 months finally got my compensation. That's not the worst. After that I want to withdraw the compensation to my bank. Guess what, they only transferred a fraction of it and I never receive the rest!! When I asked them, they replied that the whole amount have been refunded and asked me to check with my bank!! What a joke! I don't know what game they are playing, I'm still fighting to get the rest my money back. Just tell you do not use postpony anymore!

用过一次，感觉还不错，按时收到了，为没有被税，用完优惠券之后比当地华人快递便宜一些。

强力科普：在美国发快递，首选邮差小马PostPony. 在线打印USPS运单，低至五折。服务仍旧是美国邮政USPS的服务，但是享受了折扣，省了时间，别再傻傻去USPS门店排队、填表、原价交费了！另外，邮差小马推出了关税补贴线路，仍旧可以在线打单，价格诱人，自助邮寄，并且没有关税，极大地帮助了那些不用USPS而使用华人快递的朋友！一句话，邮差小马发快递，省钱省时又省力。

Really bad, and I want to rate 0. They lost my packages!!! I have sent out 2 packages in Dec 2017 and they lost one of them for sure, they are trying to find the other one! When they lost my 300 dollar package, they only compensate me for 140 usd.

could be 0 star if possible. Because this is a fraudulent company that steals your credit card and charges you when you are not notified.

邮差小马真的是一个非常好用的邮寄方式,自己打印好label贴到自己的包裹上然后直接投递到附近的UPS,服务质量有保证,准时寄到国内,而且我的客户从来没有投诉过快递把我的货物弄坏,是值得信赖的好快递~!