Following our stay at the Premiere Inn, County Hall, London we discovered their pillows were especially comfortable. I had been suffering with neck ache for week / months to be honest. We were inf... Toon meer
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Ordered our mattress on the Saturday and was delivered on the Tuesday because ordering on the weekend is the same as a Monday so technically it was still next day delivery. The 2 gents brought the... Toon meer
Firstly we paid for next day delivery after staying at home the mattress never arrived. It was impossible to get hold of anyone silent night or premier inn at home terrible. Then told been lost 1 week... Toon meer
Bedrijf heeft geantwoord
We have stayed in premier inn numerous times and have always loved the beds. We noticed you could buy them for the house. I ordered one online through the premier inn website was quick and easy to do... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.
Geschreven door het bedrijf
- Our Promise
- As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.
Our Customer Guarantee
5 Year Guarantee
When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.
Contactgegevens
Verenigd Koninkrijk
- 0333 010 3103
- premierinn@silentnight.com
- www.premierinnbed.co.uk
4,5
Uitstekend
5K reviews
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Antwoord van Premier Inn At Home
We are so pleased to hear that your ordering process was easy and that you experienced a smooth delivery. Thank you for sharing your positive feedback Mr Gibb
Kind regards
Rebecca
Premier Inn At Home
Antwoord van Premier Inn At Home
We appreciate your review and are so glad you found our website easy to use. We're also happy that your items arrived on time and are of great quality Peter!
Kind regards
Rebecca
Premier Inn At Home
From website searching to delivery all very well organised
Very Good website.
Excellent communication. Kept very well informed
Very straightforward delivery and polite men.
Delighted with mattress.
30 mei 2026
Antwoord van Premier Inn At Home
We're so happy to hear that you found our website very good and that you were kept well informed. We appreciate your feedback and are delighted you love the mattress Mrs Chalmers!
Warm regards
Rebecca
Premier Inn At Home
Pillows were so comfortable in hotel…
Pillows were so comfortable in hotel when I got home I checked the website to see if they could be bought & they could, happy bunny
22 mei 2026
Antwoord van Premier Inn At Home
We're so happy to hear you enjoyed our comfortable pillows during your stay! It's wonderful that you were able to find them available for purchase. We appreciate your kind words Douglas!
Warm regards
Rebecca
Premier Inn At Home
Best sleep
Ordering was easy, delivery was as planned. Mattress is the best been having great sleeps at night no waking up constantly no sore hips or back in mornings 👌
22 mei 2026
Antwoord van Premier Inn At Home
We're so pleased to hear that ordering was easy and delivery went as planned. It's wonderful to know you're enjoying great sleep and waking up without any hip or back pain!
Warm regards
Rebecca
Premier Inn At Home
Total comfort all night and every night.
The sheer comfort of the mattress. We did invest in a topper as we noticed a slight indentation in the mattress and the indentation is less.
The thickness of the mattress makes getting in and out of bed much easier due to our advancing years - 75 and 79.
Quality comes at a price and the mattress is worth everything we paid for it.
The delivery was excellent, but next day delivery should read next working day as we were expecting the mattress on Saturday and had to wait until Monday.
29 mei 2026
Antwoord van Premier Inn At Home
We're so pleased to hear how comfortable you find your new mattress and that it's made getting in and out of bed easier. We appreciate your feedback regarding the delivery date and will certainly take it into consideration Angela!
Warm regards
Premier Inn At Home
I find the mattress rather hard
I find the mattress rather hard. I’ve had to buy a topper to sleep on it.
Delivery men need training. They foolishly brought the new mattress into the bedroom before removing my old one. It didn’t need much room for manoeuvre. They were pleasant enough though.
27 mei 2026
Antwoord van Premier Inn At Home
We appreciate your feedback regarding the mattress firmness and the delivery process. We're sorry the mattress wasn't as comfortable as expected and that the delivery caused inconvenience. We'll address these points with our delivery team.
Kind regards
Jenny
Premier Inn At Home
Quick delivery and great product
Quick delivery and great product. I have both the firm and the soft pillows, both are great.
27 mei 2026
Antwoord van Premier Inn At Home
We are so pleased to hear you are enjoying both our firm and soft pillows. Thank you for your kind words Steve!
Kindest regards
Jenny
Premier Inn At Home
No Good Night Guarantee
Complained at front desk and was moved rooms. Still had problems in new room that walls and ceiling were SO thin with NO insulation, so could hear guests in all directions using facilities all night. I was constantly woken up. I did not have a good night sleep as per guarantee. Manager replied to email complaint and first claimed I didn't tell the front desk, which I did because I was moved rooms, and then replied and completely ignored the poor insulation and sound disruption all night. Then the customer service representative on phone said that the lack of insulation was just a feature of the building, but if a building does not have adequate insulation to be a hotel, it should not be a hotel. Please refund my night as per your guarantee.
24 juni 2026
Review zonder uitnodiging
Antwoord van Premier Inn At Home
Could you please move your review to the Premier Inn Hotel page so the correct team can see this.
Kindest regards
Premier Inn At Home
Easy to order picked the date I…
Easy to order picked the date I wanted for delivery. Update on times on the day.
Very well organised.
19 mei 2026
Antwoord van Premier Inn At Home
We are so glad you found our ordering and delivery process well-organized. Thank you for your kind words Lisa!
Warmest regards
Jenny
Premier Inn At Home
I brought 2 soft pillows and 2 firm…
I brought 2 soft pillows and 2 firm pillows. I am really pleased with them, had pillow protectors with them, good quality and good value for money. They were presented well, and delivered on time. Very pleased.
27 mei 2026
Antwoord van Premier Inn At Home
We're so pleased you're happy with both your soft and firm pillows Elaine. It's wonderful to hear you found them to be good quality and value. Thank you for your kind words!
Warmest regards
Jenny
Premier Inn At Home
Antwoord van Premier Inn At Home
We are so happy to hear you are pleased with your new mattress and our service Jennifer!
Warmest regards
Jen
Premier Inn At Home
I adore this bed
Delivery was good. The bed and headboard were set up for me.
I absolutely love the bed. Makes my room feel like a hotel.
The bed is comfortable, the headboard feel luxurious and the added drawers give a little extra storage for bed linen.
27 mei 2026
Antwoord van Premier Inn At Home
We're so pleased to hear you love your new bed Karin, and that it makes your room feel like a hotel! It's wonderful that the comfort, luxurious headboard, and extra storage are all meeting your expectations.
Kindest regards
Jenny
Premier Inn At Home
Premier inn matteress, pretty average had it 3-4 weeks now not as fantastic as i believed it would be but it is better than what we had
It's hard but i suppose it will wear in it's average but it is better than the one we had which was a Silent Night let's see how it pans out this is not a complaint at all.
26 mei 2026
Antwoord van Premier Inn At Home
We appreciate your honest feedback David and hope it becomes more comfortable with time. We're glad it's an improvement over your previous one.
Kind regards
Joanne
Premier Inn At Home
Great Pillows
Stayed in an AirBnB which had these pillows and decided to buy some. Found the site on line and placed and order and they arrived in good time. Great pillows and good to see that they come with good protectors too!
I ordered firm, as this suits me, but other firm/soft options are available. These were half the price of an alternate choice I was considering... very, very happy!!!
26 mei 2026
Antwoord van Premier Inn At Home
We are so pleased to hear you are very happy with your new pillows! It's wonderful that you discovered them through an AirBnB stay and decided to purchase them. We appreciate you sharing your positive experience with us Adrian.
Kindest regards
Premier Inn At Home
Very good service…
Very good service the website is very good and easy to navigate. From ordering to getting my delivery everything was fine choosing a delivery date and on a Saturday made it so much better
I would recommend 100%
19 mei 2026
Antwoord van Premier Inn At Home
We are so glad to hear you had such a positive experience with our website and delivery service! Thank you for your wonderful recommendation David!
Kindest regards
Premier Inn At Home
It’s only been a little while since I…
It’s only been a little while since I have had the mattress, after this short period we are noticing significant sagging in the mattress. It’s formed two valleys and not very happy with the springs protrude from the sides.the workmanship is clearly substandard.
30 april 2026
Antwoord van Premier Inn At Home
We are concerned to hear about the sagging and protruding springs you've experienced with your mattress so soon after purchase. We are committed to ensuring our products meet high standards. The CX team are looking into this and we will come back to you shortly.
Kind regards
Joanne
Premier Inn At Home
Antwoord van Premier Inn At Home
Hi Valerie, we're glad you enjoyed our easy ordering, prompt delivery, and quality product. We really do appreciate your feedback.
Kind regards
Joanne
Premier Inn At Home
Product is great
Product is great. Delivery caused some issues since they wouldn't leave it without a code but I was working so couldn't give the code to the family member at home. Took some time to convince them to leave it at the address on the order
19 mei 2026
Antwoord van Premier Inn At Home
We're really glad you like the product! We sincerely regret the delivery issue you experienced and appreciate you bringing this to our attention.
Premier Inn At Home
NOT A PREMIER INN MATTRESS
Very disappointed, definitely NOT a Premier Inn mattress.
Woke up every day with backache!
Luckily, Silentnight accepted my complaint and the mattress was collected, awaiting return of my money.
21 mei 2026
Antwoord van Premier Inn At Home
We are sorry our mattress caused you discomfort and back pain. We appreciate you sharing this feedback with us Ann.
Kindest Regards
Joanne
Premier Inn At Home
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