Following our stay at the Premiere Inn, County Hall, London we discovered their pillows were especially comfortable. I had been suffering with neck ache for week / months to be honest. We were inf... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Firstly we paid for next day delivery after staying at home the mattress never arrived. It was impossible to get hold of anyone silent night or premier inn at home terrible. Then told been lost 1 week... Toon meer
Bedrijf heeft geantwoord
We have stayed in premier inn numerous times and have always loved the beds. We noticed you could buy them for the house. I ordered one online through the premier inn website was quick and easy to do... Toon meer
Bedrijf heeft geantwoord
A lovely quality divan bed and mattress. Very well made and wonderfully comfortable. Very friendly delivery drivers who assembled the bed professionally and removed all packaging, For an extra charge... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.
Geschreven door het bedrijf
- Our Promise
- As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.
Our Customer Guarantee
5 Year Guarantee
When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.
Contactgegevens
Verenigd Koninkrijk
- 0333 010 3103
- premierinn@silentnight.com
- www.premierinnbed.co.uk
4,5
Uitstekend
5K reviews
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Love the mattress so comfortable…
Love the mattress so comfortable amazing fast delivery well worth the money
3 juni 2026
Antwoord van Premier Inn At Home
We appreciate you reviewing our mattress. We're so happy to hear you find it comfortable and that the delivery was fast. It's great to know you feel it was well worth the money Mandy!
Kind regards
Joanne
Premier Inn At Home
The pillows ordered are great.
The pillows ordered are great.
The order was also delivered quickly.
Only issue was I didn’t receive a confirmation email.
3 juni 2026
Antwoord van Premier Inn At Home
We are so glad to hear you are enjoying your new pillows and that your order arrived quickly! We appreciate you bringing the confirmation email issue to our attention. We are always working to improve our processes and will make sure this is resent for your records.
Kind regards
Joe
Premier Inn At Home
Pillows fab will def be ordering more…
Pillows fab will def be ordering more along with duvets for my spare rooms
27 mei 2026
Antwoord van Premier Inn At Home
We're so pleased to hear you love our pillows and are considering our duvets for your spare rooms Brenda. Thank you for your wonderful feedback.
Kind regards
Jenny
Premier Inn At Home
Rooms are tidy and nice place to stay
Rooms are tidy, the beds are always comfortable and the breakfast in the morning is brilliant. The mattresses are so comfortable that we ordered one and am very happy with it. Great.
5 oktober 2025
Antwoord van Premier Inn At Home
We're so happy to hear you find our rooms tidy, the beds comfortable, and the breakfast brilliant! It's wonderful that you enjoyed our mattresses so much you decided to purchase one for your home.
Kind regards
Jenny
Premier Inn At Home
Fantastic mattress
Fantastic mattress, great quality and brilliant price. Delivered on time and fitted on your bed and all packaging taken away, what more could you ask for. I will be buying more.
31 mei 2026
Antwoord van Premier Inn At Home
We're so pleased to hear you're delighted with your new mattress and the delivery service! It's wonderful to know you found the quality and price brilliant, and that everything was handled so smoothly. We appreciate your positive feedback Paul.
Kind regards
Joanne
Premier Inn At Home
It is a comfortable mattress
It is a comfortable mattress, replacing a Premier Inn matress we bought several years ago.
I was however disappointed to note that withing 10 days there were noticeable dips where we lay. Hopefully it is simple settlement.
Delivery driver and mate were quick and tidy. A phone call warning when theyb were soon to arrive was also a help,
25 mei 2026
Antwoord van Premier Inn At Home
We are pleased to hear you find your new mattress comfortable and appreciate your kind words about our delivery team. We understand your concern regarding the dips and want to assure you that initial settlement can occur however with regular rotation, this should not become an issue. We are here to help if you have any further concerns.
Kind regards
Joanne
Premier Inn At Home
The mattress was great
The mattress was great. Delivery was on day planned. Received called stating 30 mins to hour and after 2 hours they showed up after mentioning to the delivery drivers they are not at my address or area as was in a different location.
13 juni 2026
Antwoord van Premier Inn At Home
We're glad to hear you're enjoying your new mattress! We appreciate your feedback regarding the delivery experience and the delay you encountered. We are always working to improve our scheduling and communication processes to ensure a smoother experience for our customers.
Kind regards
Joanne
Premier Inn At Home
Love this mattress
Love this mattress. Lovely depth for use on a bedstead too. Delivery was excellent. The mattress was handled with care and put in place carefully too. Would recommend.
2 juni 2026
Antwoord van Premier Inn At Home
We're delighted to hear you love your new mattress! It's also wonderful to know the delivery was excellent and handled with such care. We appreciate your recommendation.
Kind regards
Joanne
Premier Inn At Home
Antwoord van Premier Inn At Home
We are so pleased to hear that you are enjoying your lovely new pillows and that they arrived so quickly. Thank you for your feedback Kary!
Kind regards
Joanne
Premier Inn At Home
Comfort in bed …
Delivery on time by two very nice young men. Stayed so many times at Premier Inns & always find the beds so comfortable so decided to buy one & we are so pleased with it
1 juni 2026
Antwoord van Premier Inn At Home
We're so pleased to hear you're happy with your new mattress and that the delivery was a positive experience Mrs Clench. It's wonderful to know you're enjoying the comfort you've come to expect from our beds!
Kind regards
Joanne
Premier Inn At Home
Great purchase.
The process to select and order was very easy, the date given was spot on and we were contacted the day before, with an approxiamate time window, the guys that arrived were very polite and helpful and insalled thd bed just as we asked. One minor thing was we didnt get a call b4 on the day as stated, but it was ok.
The bed was just as ordered and were happy with our purchase.
31 mei 2026
Antwoord van Premier Inn At Home
We're so pleased to hear that selecting and ordering your new bed was an easy process and that you're happy with your purchase Nigel. We appreciate your feedback regarding the call before delivery and are glad our team was polite and helpful.
Kind regards
Joanne
Premier Inn At Home
No Aircon in rooms hotel stifling went…
No Aircon in rooms hotel stifling went home early as could not bear second night with a fan just blowing hot air as can’t fully open windows on arrival staff said welcome to the sauna poor staff had 2 fans on them
1 juni 2026
Antwoord van Premier Inn At Home
Could you please move your review to the Premier Inn Hotel page so the correct team can see this.
Kindest regards
Joanne
Premier Inn At Home
Antwoord van Premier Inn At Home
We're glad to hear that you're enjoying the pillows and that our delivery was efficient Keith. Thank you for your wonderful feedback!
Kind regards
Joanne
Premier Inn At Home
Mattress excellent
Mattress excellent, comfortable and good quality, just as expected. Delivery on time, communications good.
25 mei 2026
Antwoord van Premier Inn At Home
We appreciate your feedback and are so glad to hear you are pleased with the mattress and our service John. We're delighted you find the mattress comfortable and of good quality.
Kind regards
Joanne
Premier Inn At Home
Our delivery guys were absolutely…
Our delivery guys were absolutely amazing. So polite, fast, just good decent guys
8 juni 2026
Antwoord van Premier Inn At Home
We appreciate your review and are so glad to hear our delivery team was amazing. We're happy they were polite, fast, and decent.
Kindest regards
Rebecca
Premier Inn At Home
Mattress
Finally treated myself to a quality mattress. Whole process from ordering to delivery easy. Was kept up to date with texts and emails regarding delivery. Delivery guys polite and efficient, delivered to room, took all packaging and old mattress away which did cost extra but was worth it. Looking forward to many years of comfortable sleep now.
26 juni 2026
Antwoord van Premier Inn At Home
We're so happy to hear that you found the ordering and delivery process easy and efficient. It's wonderful to know you're looking forward to many years of comfortable sleep with your new mattress!
Kindest regards
Rebecca
Premier Inn At Home
Great service
Great service. Love the mattress. Good nights sleep which is what we were struggling with. Would highly recommend. Mattress came well packed, perfect.
31 mei 2026
Antwoord van Premier Inn At Home
We're delighted to hear you love your new mattress and are now enjoying a good night's sleep! It's also brilliant to know our mattress has made such a positive difference for you. We appreciate your high recommendation and feedback Jo!
Kindest regards
Premier Inn At Home
4.5tog duvet
It was easy to order the 4.5tog duvet. The delivery was quick. I’m very pleased with my duvet, it feels lightweight but luxurious.
24 mei 2026
Antwoord van Premier Inn At Home
We're so pleased to hear that your ordering process was easy and that your delivery was quick! It's wonderful to know you're very pleased with your duvet, finding it both lightweight and luxurious.
Warmest regards
Rebecca
Premier Inn At Home
So happy with my new mattress
So happy with my new mattress and bedding. It is excellent quality. I feel like I am at the Premier Inn every night.
29 mei 2026
Antwoord van Premier Inn At Home
We are so happy to hear that you are pleased with your new mattress and bedding. Thank you for your wonderful feedback Tracey!
Warmest regards
Rebecca
Premier Inn At Home
Antwoord van Premier Inn At Home
We are so pleased to hear that your ordering process was easy and that you experienced a smooth delivery. Thank you for sharing your positive feedback Mr Gibb
Kind regards
Rebecca
Premier Inn At Home
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