Following our stay at the Premiere Inn, County Hall, London we discovered their pillows were especially comfortable. I had been suffering with neck ache for week / months to be honest. We were inf... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Firstly we paid for next day delivery after staying at home the mattress never arrived. It was impossible to get hold of anyone silent night or premier inn at home terrible. Then told been lost 1 week... Toon meer
Bedrijf heeft geantwoord
We have stayed in premier inn numerous times and have always loved the beds. We noticed you could buy them for the house. I ordered one online through the premier inn website was quick and easy to do... Toon meer
Bedrijf heeft geantwoord
A lovely quality divan bed and mattress. Very well made and wonderfully comfortable. Very friendly delivery drivers who assembled the bed professionally and removed all packaging, For an extra charge... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.
Geschreven door het bedrijf
- Our Promise
- As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.
Our Customer Guarantee
5 Year Guarantee
When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.
Contactgegevens
Verenigd Koninkrijk
- 0333 010 3103
- premierinn@silentnight.com
- www.premierinnbed.co.uk
4,5
Uitstekend
5K reviews
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Great experience
Easy to order, fast delivery. Arrived well packaged. Good quality product.
31 mei 2026
Antwoord van Premier Inn At Home
We appreciate your review and are so glad you found the ordering process easy and the delivery fast. Thanks Kayleigh
Sam at Premier Inn At Home
Excellent!
Friendly staff, comfy bed (so much so I have recently replaced my home mattress with a Premier Inn mattress and pillows!), great accessible room and shower, tasty breakfast. What's not to love? Oh! The accessible bathroom needs a shower chair in front of the basin/mirror so I can shave with ease.
5 mei 2026
Antwoord van Premier Inn At Home
Hi Tony, can we ask you to move your review to our Hotel page, that way the correct team can pick it up.
Sam at Premier Inn At Home
Excellent customer service
Excellent customer service, polite and helpful drivers. Bed was put together in no time and it's so comfortable. Quality is great from mattress to duvet and pillows. I will be ordering these again for our spare room bedroom. The bed is so comfortable
30 mei 2026
Antwoord van Premier Inn At Home
We're so pleased to hear you had such a positive experience with our customer service and drivers. It's wonderful to know you find the bed so comfortable and the quality of our products excellent. We look forward to your next order!
Sam at Premier Inn At Home
Got premier inn pillows
Got premier inn pillows, yo me they are the best, can’t sleep on any others. Thank
30 mei 2026
Antwoord van Premier Inn At Home
We're so glad to hear that our pillows are providing you with such comfortable sleep Dorothy! It's wonderful to know they're your favourite.
Sam at Premier Inn At Home
Drivers were helpful and time slot…
Drivers were helpful and time slot window accurate
Removal of old mattress went smoothly as planned
Mattress is comfortable
Pillows - we ordered 2 x firm and 2 x soft. There was not a medium option and possibly that would have been our preferred option…. No way of trying out first.
Our mattress topper is great and depth of mattress is greater than our previous one so we have invested in extra deep king size fitted sheets since delivery
All positive otherwise.
6 juni 2026
Antwoord van Premier Inn At Home
We are so pleased to hear that our drivers were helpful and that the removal of your old mattress went smoothly. It's wonderful to know you're enjoying the comfort of your new mattress and your new bedding. Thank you for sharing your positive experience with us Julie.
Sam at Premier Inn At Home
Mattress makes us feel like were in an…
Mattress makes us feel like were in an hotel every night. Delivery driver needs to learn not to swear in peoples homes. Free mattress collection was specified, yet delivery driver said otherwise and swore in my home infront of my wife. Not acceptable.
6 juni 2026
Antwoord van Premier Inn At Home
We're glad to hear you're enjoying the mattress. We are truly sorry to learn about the delivery experience and the driver's unprofessional attitude. We will be addressing this with our courier partner to ensure our service standards are met.
Sam at Premier Inn At Home
Easy to order and delivery day
Easy to order and delivery day. Contacted 30 mins before arrival. Very efficient removing old mattress and fitting new one.
6 juni 2026
Antwoord van Premier Inn At Home
We're delighted to hear that your ordering and delivery experience was so smooth and efficient. It's wonderful to know our team handled everything so well for you!
Sam at Premier Inn At Home
Soft Pillows
The Soft Pillows were perfect. The quality was as promised. Really happy with my purchase.
6 juni 2026
Antwoord van Premier Inn At Home
We are so glad to hear this Gillian. Thank you for your kind words!
Sam at Premier Inn At Home
Antwoord van Premier Inn At Home
We're so pleased to hear you find our duvet warm and cozy. Thank you for sharing your positive experience; we truly appreciate it Nicola,
Sam at Premier Inn At Home
Very Comfortable
Ìno issues, mattress is great, very comfy and looks well made. Taking old mattress away was a real bonus
5 juni 2026
Antwoord van Premier Inn At Home
We're so pleased to hear you're enjoying your new mattress and find it comfortable and well made.
Sam at Premier Inn At Home
An expensive mistake
This must be at least the third request for a review that I have received from you. As I left a review a while ago. To add, it actually appears that I am allergic to the memory foam used in the mattress. This never happened on our 3 night stay at Premier Inn, Pickering I can only assume that the makeup of the two mattresses is different. A very expensive buy that will have to be replaced.
5 juni 2026
Antwoord van Premier Inn At Home
We appreciate you taking the time to provide this feedback. We are truly sorry to hear about your experience with the mattress. This contains memory fibres, not memory foam. We understand your frustration with receiving multiple review requests and the discomfort this situation has caused. We are reviewing our processes to prevent this from happening again.
Ben at Premier Inn At Home
Antwoord van Premier Inn At Home
We're so glad to hear we met your expectations and provided good value. Thanks Spencer.
Sam, Premier Inn At Home
The comfiest mattress ever!
28 mei 2026
Antwoord van Premier Inn At Home
We're absolutely delighted to hear that Fiona. Thank you for sharing your wonderful experience with us.
Sam at Premier Inn At Home
delayed delivery
Mattress seems fine but website gave the impression of next day or a few days delivery. However when we looked a delivery date options they were weeks away. We ordered the bed on 2nd June and the first date was 23rd June.
2 juni 2026
Antwoord van Premier Inn At Home
We appreciate your feedback regarding our delivery expectations. We understand your frustration with the delivery timeframe not aligning with the initial impression from our website. We are actively reviewing our website messaging to ensure clearer communication about delivery options.
Kind regards
Joe
Premier Inn At Home
Timely delivery and effortless changeover
Timely delivery and effortless change of mattresses. The mattresses are every bit as comfortable as I hoped they would be and most certainly have increased my quality of sleep. The delivery team were polite and efficient to make changeover painless.
4 juni 2026
Antwoord van Premier Inn At Home
We're so happy to hear that your mattresses were delivered on time and that the changeover was effortless. It's wonderful to know they've increased your quality of sleep Wendy
Kindest regards
Joe
Premier Inn At Home
Good service
Fairly straightforward online ordering process but once mastered it all worked. Delivery was well coordinated but there was a mix up that was quickly resolved with divan and mattress delivered separately on the same day. The lads were courteous and efficient with the delivery.
Once unpacked we enjoyed the Premier Inn bed experience at home.
17 juni 2026
Antwoord van Premier Inn At Home
We're delighted to hear that you're enjoying the Premier Inn bed experience at home! We appreciate your feedback regarding the ordering process and are glad our team could quickly resolve the delivery mix-up.
Premier Inn At Home
We were happy at first
We were happy at first, but after just 1 month the mattress has uneven lumps and wavy compressed areas that make it very uncomfortable. I expected better durability from a new mattress Hoping for a quick warranty replacement or fix.
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27 mei 2026
Antwoord van Premier Inn At Home
We are concerned to hear about the issues you're experiencing with your mattress so soon after purchase. We appreciate you bringing this to our attention. We are committed to ensuring our products meet durability expectations and will investigate this matter for you.
Kind regards
Joe
Premier Inn At Home
Antwoord van Premier Inn At Home
We're so pleased to hear you're happy with your new mattress and that our delivery service met your expectations. Thank you for your positive feedback Michael!
Kind regards
Jenny
Premier Inn At Home
Love the mattress so comfortable…
Love the mattress so comfortable amazing fast delivery well worth the money
3 juni 2026
Antwoord van Premier Inn At Home
We appreciate you reviewing our mattress. We're so happy to hear you find it comfortable and that the delivery was fast. It's great to know you feel it was well worth the money Mandy!
Kind regards
Joanne
Premier Inn At Home
The pillows ordered are great.
The pillows ordered are great.
The order was also delivered quickly.
Only issue was I didn’t receive a confirmation email.
3 juni 2026
Antwoord van Premier Inn At Home
We are so glad to hear you are enjoying your new pillows and that your order arrived quickly! We appreciate you bringing the confirmation email issue to our attention. We are always working to improve our processes and will make sure this is resent for your records.
Kind regards
Joe
Premier Inn At Home
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