Following our stay at the Premiere Inn, County Hall, London we discovered their pillows were especially comfortable. I had been suffering with neck ache for week / months to be honest. We were inf... Toon meer
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Firstly we paid for next day delivery after staying at home the mattress never arrived. It was impossible to get hold of anyone silent night or premier inn at home terrible. Then told been lost 1 week... Toon meer
Bedrijf heeft geantwoord
We have stayed in premier inn numerous times and have always loved the beds. We noticed you could buy them for the house. I ordered one online through the premier inn website was quick and easy to do... Toon meer
Bedrijf heeft geantwoord
A lovely quality divan bed and mattress. Very well made and wonderfully comfortable. Very friendly delivery drivers who assembled the bed professionally and removed all packaging, For an extra charge... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.
Geschreven door het bedrijf
- Our Promise
- As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.
Our Customer Guarantee
5 Year Guarantee
When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.
Contactgegevens
Verenigd Koninkrijk
- 0333 010 3103
- premierinn@silentnight.com
- www.premierinnbed.co.uk
4,5
Uitstekend
5K reviews
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Mattress quality query.
Selecting, ordering and paying for the item was straightforward enough. The delivery and collection of the unwanted mattress was as promised. Although the new mattress is comfortable I was surprised the mattress revealed 2 dips (our sleeping positions) which stayed as a permanent feature after just 3 nights of use. Is this a normal thing or is this a fault?
2 juni 2026
Antwoord van Premier Inn At Home
We appreciate you sharing your experience with us. We're glad the ordering and delivery process was smooth. Regarding the mattress dips, we understand your concern and want to assure you that some initial conforming to your body is normal. Please be sure to follow the care guidelines regarding rotating a new mattress, this will solve any issue for you.
Sarah, Premier Inn At Home
Lovely clean room & superb beds
Lovely clean room, very welcoming staff. Enjoyed our stay.
Only issue there was only 2 normal tea bags & 2 coffee sachets in the room so needed to find a member of staff to request more.
8 juni 2026
Antwoord van Premier Inn At Home
We're so glad you enjoyed your stay but could we please ask you to move your review to our Hotel page so the right teams can pick this up.
Sarah at Premier Inn At Home
The 2 lads that made the delivery were…
The 2 lads that made the delivery were exelant could not ask for more
10 juni 2026
Antwoord van Premier Inn At Home
We're so glad to hear our delivery team provided such excellent service. Your positive feedback truly brightens our day!
Sarah at Premier Inn At Home
Great Purchases
Sleeping at a Premier Inn drew me to their bedding. I have bought over the past year pillows and duvets and they a perfect...great night's sleep,really comfy.
10 juni 2026
Antwoord van Premier Inn At Home
We're so pleased to hear you're enjoying our bedding and that it's providing you with such a great night's sleep at home. Thank you for your great feedback!
Joel, Premier Inn At Home
I highly recommend these pillows ❤️
I highly recommend these pillows ❤️
This is my second time buying these pillows and I love them. They stay in fab shape and dont go flat. They are so comfortable to sleep on. They also come with 2 pillow cases that have zips to keep them fresher for longer and you just remove the pillow cases and wash them.
100% rating and excellent quality.
10 juni 2026
Antwoord van Premier Inn At Home
We're so happy to hear how much you love the pillows and that this is your second purchase! Thanks Morgy.
Joel, Premier Inn At Home
Good service and excellent sleep
We have the firm pillows and they are amazingly comfortable. Order processing and delivery was really quick. Will be ordering some more very soon for other family members.
10 juni 2026
Antwoord van Premier Inn At Home
We're so happy to hear that you find our pillows amazingly comfortable. We look forward to you ordering more soon!
Louise at Premier Inn At Home
Antwoord van Premier Inn At Home
We are so pleased to hear that you found the ordering process and delivery to be easy and convenient. Thanks for your wonderful feedback!
Joel, Premier Inn At Home
Ordered the mattress and the bundle and…
Ordered the mattress and the bundle and came the next day! The mattress is so comfy and the pillows too. Having the best sleep that I have had in a long while. Highly recommend!
10 juni 2026
Antwoord van Premier Inn At Home
We're so pleased to hear you're enjoying such comfortable sleep with your new mattress and pillows. It's wonderful to know you're having the best sleep in a long while! Here's to many more Wendy.
Joel, Premier Inn At Home
Antwoord van Premier Inn At Home
We are so pleased to hear that both of you are very happy with your new mattress. Thank you for sharing your positive feedback with us Mr Perry.
Joel, Premier Inn At Home
Surprisingly good
The mattress is firm , so may not be for everyone… that said, after a couple of nights my back pain was so much better.
Gives support right up to the edge.
Quick delivery, and good communication, recommended 😎
9 juni 2026
Antwoord van Premier Inn At Home
We're so pleased to hear that after a couple of nights, your back pain was much better! It's great to know.
Joel, Premier Inn At Home
Antwoord van Premier Inn At Home
We're happy to hear that you find our pillows soft, yet full and firm. We appreciate your positive feedback very much.
Joel, Premier Inn At Home
Antwoord van Premier Inn At Home
We're glad you're enjoying your recent purchase from us. We appreciate your positive feedback!
Joel, Premier Inn At Home
Still may not be as perfect as it is when in the hotel
I love when I sleep at Premier Inn as the pillows feel perfect. I finally got a set of two and I thought I should choose the firm ones. However, they seem to be a bit chunkier than I expected and then I now feel upper back pains. Not sure if the soft ones are better, but now I fear spending again and not being worth it. At purchase point, I tried and look if I could buy a set of two (1 firm and 1 soft) so I could try both, but there wasn`t. I hope there was a solution for this. The pillow is of good quality, but in terms of sleeping well and finding the right pillow for my back pain, I give up...
9 juni 2026
Antwoord van Premier Inn At Home
We appreciate you sharing your experience with our pillows. We understand your disappointment regarding the firmness, especially after enjoying our pillows during your stays. Your feedback about offering more varied options for trying different firmness levels is truly valuable to us as has been noted.
Joel, Premier Inn At Home
Easy ordering & marvellous quick…
Easy ordering & marvellous quick delivery & product first class
8 juni 2026
Antwoord van Premier Inn At Home
We appreciate your review and are so glad you found ordering easy and delivery quick.
Joel, Premier Inn At Home
It looks alright and feels alright
It looks alright and feels alright, but with the weather being so hot, we haven’t had it on the bed yet so no more emails please
8 juni 2026
Antwoord van Premier Inn At Home
We appreciate you sharing your initial thoughts on the duvet's look and feel Jean. We understand that the current hot weather might be preventing its immediate use.
Joel, Premier Inn At Home
They are great pillows just too firm…
They are great pillows just too firm for me. I will order the softer ones.
8 juni 2026
Antwoord van Premier Inn At Home
We appreciate your feedback on the firmness of the pillows. Our softer option may be a better fit for you.
Joel, Premier Inn At Home
The mattress was delivered on time and…
The mattress was delivered on time and put in place by the delivery team. Very comfy mattress....very happy with the purchase.
8 juni 2026
Antwoord van Premier Inn At Home
We are so pleased to hear that your mattress was delivered on time and that you are very happy with how comfortable it is. Thanks Sandra,
Joel, Premier Inn At Home
Amazing experience
This has to be my best experience of ordering on line, the delivery men are a credit to your company they were absolutely amazing, the mattress itself is the best mattress I've ever bought many thanks
8 juni 2026
Antwoord van Premier Inn At Home
We're absolutely thrilled to hear that you had such a positive experience with your online order! It's wonderful to know that our delivery team made such a great impression and that you're enjoying the comfort of your new mattress.
Sam at Premier Inn At Home
Great experience
Easy to order, fast delivery. Arrived well packaged. Good quality product.
31 mei 2026
Antwoord van Premier Inn At Home
We appreciate your review and are so glad you found the ordering process easy and the delivery fast. Thanks Kayleigh
Sam at Premier Inn At Home
Excellent!
Friendly staff, comfy bed (so much so I have recently replaced my home mattress with a Premier Inn mattress and pillows!), great accessible room and shower, tasty breakfast. What's not to love? Oh! The accessible bathroom needs a shower chair in front of the basin/mirror so I can shave with ease.
5 mei 2026
Antwoord van Premier Inn At Home
Hi Tony, can we ask you to move your review to our Hotel page, that way the correct team can pick it up.
Sam at Premier Inn At Home
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