Following our stay at the Premiere Inn, County Hall, London we discovered their pillows were especially comfortable. I had been suffering with neck ache for week / months to be honest. We were inf... Toon meer
Bedrijf heeft geantwoord
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Firstly we paid for next day delivery after staying at home the mattress never arrived. It was impossible to get hold of anyone silent night or premier inn at home terrible. Then told been lost 1 week... Toon meer
Bedrijf heeft geantwoord
We have stayed in premier inn numerous times and have always loved the beds. We noticed you could buy them for the house. I ordered one online through the premier inn website was quick and easy to do... Toon meer
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A lovely quality divan bed and mattress. Very well made and wonderfully comfortable. Very friendly delivery drivers who assembled the bed professionally and removed all packaging, For an extra charge... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.
Geschreven door het bedrijf
- Our Promise
- As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.
Our Customer Guarantee
5 Year Guarantee
When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.
Contactgegevens
Verenigd Koninkrijk
- 0333 010 3103
- premierinn@silentnight.com
- www.premierinnbed.co.uk
4,5
Uitstekend
5K reviews
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Antwoord van Premier Inn At Home
Thanks Christine, that's great to hear.
All the best,
Joel at Premier Inn at Home
Very easy purchase to make
Very easy purchase to make. Delivery staff were excellent. Haven't tried the bed yet but it looks to be just whet we need.
7 juni 2026
Antwoord van Premier Inn At Home
We're so glad to hear that your purchase was easy and that our delivery team provided excellent service. We hope you enjoy your new bed!
Joel, Premier Inn At Home
Great product but no email confirmation…
Great product but no email confirmation of order at all.
14 juni 2026
Antwoord van Premier Inn At Home
We appreciate your positive feedback on the product. We are sorry to hear about the missing order confirmation and are looking into this.
Joel, Premier Inn At Home
Excellent service
Excellent service, delivery great kept me informed, not as soft as I thought but used to it now, had comfortable sleep
7 juni 2026
Antwoord van Premier Inn At Home
We're so pleased to hear you're now enjoying comfortable sleep and have adjusted to your new mattress.
Joel, Premier Inn At Home
Antwoord van Premier Inn At Home
We are so glad to hear this Jane. We appreciate your kind words.
Joel at Premier Inn At Home
Did what they said when they said
21 oktober 2025
Antwoord van Premier Inn At Home
We're so glad to hear that we delivered on our promises and met your expectations! Thanks for your feedback Stuart.
Joel, Premier Inn At Home
Excellent product
Excellent product and good price for what i got. It was delivered early too. I would definitely order from them again
6 juni 2026
Antwoord van Premier Inn At Home
We're so pleased to hear you found our product excellent and well-priced.
Joel, Premier Inn At Home
Room lovely and clean but sink a bit…
Room lovely and clean but sink a bit marked in the enamel. Good check in very quick and easy. Staff very helpful. Had breakfast in the restaurant staff really lovely and service was quick, breakfast was good.
10 juli 2026
Antwoord van Premier Inn At Home
Could we please ask you to move your review to our Hotel page, that way the right teams can pick this up for you.
Joel, Premier Inn At Home
Overall purchasing went well but had…
Overall purchasing went well but had trouble getting blue light discount. All resolved now.
Delivery was very good by very efficient delivery drivers
Quality of mattress - the best
Pillows - amazing
13 juni 2026
Antwoord van Premier Inn At Home
We're so glad to hear that everything is now resolved and you're enjoying your new mattress and pillows. We appreciate your kind words about our delivery team. Thanks Chris.
Joel, Premier Inn At Home
Very good service from start to finish
13 juni 2026
Antwoord van Premier Inn At Home
We're so glad you had a positive experience from beginning to end. We appreciate your kind words!
Joel at Premier Inn At Home
Antwoord van Premier Inn At Home
We are so pleased to hear how happy you are with your new mattress and that the delivery went smoothly. Thank you for your positive feedback Billy.
Joel, Premier Inn At Home
Its nothing like a hotel pillow
Its nothing like a hotel pillow. They have got flatten in just a few days of use.
Very expensive and waste of money.
13 juni 2026
Antwoord van Premier Inn At Home
We are truly sorry to hear that the pillows have not met your expectations and have flattened so quickly. We understand your disappointment, and we appreciate you sharing your feedback with us.
Kind regards, Joel at Premier Inn At Home
Pillows good at first….
I have been buying the Firm Pillows for a few years now. My whole house has them (all 6 bedrooms!) BUT since last year, they have been flattening out very quickly. In fact , the ones I bought recently seems to have flattened out in 2 months. Quite dissapointed actually.
9 juni 2026
Antwoord van Premier Inn At Home
We appreciate you sharing your experience with our firm pillows. We are concerned to hear about the recent issues with them flattening so quickly, especially after being a loyal customer for years. We are actively looking into this feedback.
Joel at Premier Inn At Home
Antwoord van Premier Inn At Home
We're delighted to hear that your order arrived on time and that you find our product very comfortable. Thank you for your positive feedback Simon,
Joel at Premier Inn At Home
Most comfortable mattress ever…5* for mattress, minus 10* for delivery
Most comfortable mattress ever, total value for money
Delivery personnel let the side down - 10/10 for mattress…0/10 for delivery
12 juni 2026
Antwoord van Premier Inn At Home
We're happy to hear you love the mattress Karen, but concerned about your delivery experience, our CX team have already reached out to you directly for more information so this can be investigated fully.
Kind regards, Joel at Premier Inn At Home
We have bought this before as well as…
We have bought this before as well as pillows. This duvet is for our holiday home. The quality is excellent as was the delivery.
12 juni 2026
Antwoord van Premier Inn At Home
We are so pleased to hear you are consistently happy with our products and service, especially for your holiday home. We truly appreciate your continued support and kind words!
Joel, Premier Inn At Home
Lovely staff and great facilities in…
Lovely staff and great facilities in the room.
Air conditioning.
Comfy bed.
Meal deal for dinner and breakfast good value for money
5 juni 2026
Antwoord van Premier Inn At Home
Can we please ask you to move your review to our Hotel page, that way the correct teams can pick this up.
Kind regards, Joel at Premier Inn at Home
Delivered very quickly with regular…
Delivered very quickly with regular tracking info. Great comfortable mattress at a fair price. Easy to order on the website
10 juni 2026
Antwoord van Premier Inn At Home
We're so happy to hear that your mattress was delivered quickly and that you found it comfortable and fairly priced. It's great that ordering on our website was easy for you!
Kind regards, Joel at Premier Inn At Home
Sasha
Great mattress delivery was good came on time & put it straight on ottoman in bedroom
9 juni 2026
Antwoord van Premier Inn At Home
We appreciate your feedback and are so glad to hear you are pleased with the mattress and our delivery service.
Kind regards, Joel at Premier Inn At Home
Mattress quality query.
Selecting, ordering and paying for the item was straightforward enough. The delivery and collection of the unwanted mattress was as promised. Although the new mattress is comfortable I was surprised the mattress revealed 2 dips (our sleeping positions) which stayed as a permanent feature after just 3 nights of use. Is this a normal thing or is this a fault?
2 juni 2026
Antwoord van Premier Inn At Home
We appreciate you sharing your experience with us. We're glad the ordering and delivery process was smooth. Regarding the mattress dips, we understand your concern and want to assure you that some initial conforming to your body is normal. Please be sure to follow the care guidelines regarding rotating a new mattress, this will solve any issue for you.
Sarah, Premier Inn At Home
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