Profile Pensions Reviews 

Great service in transferring an old pension into my profile pension, communication first class from start to finish 👍

Good website to be able to review investment. Good communication when recommending strategy change. Able to send questions and queries and get a response. Able to speak to a real person with enquiries etc. Timely reviews to ensure my goals on target. Used them to bring other pensions across to cut down charges and increase values. Easy to talk to in plain English.

Easy transition of pension transfer..pleasant advisors on hand to help with this.All in all ,a good experience.

I have had an account with them for a few years now and they’ve been fine but recently they want to change my pension plan and have none stop emailed me every single day asking me to change it.

I’ve told multiple people who work there I don’t want to change it and I’m not interested in talking about it and I don’t want the emails anymore to which there is not option to unsubscribe.

They are pestering me and it almost comes across as a bullying tactic to just constantly bombard somebody with emails until they accept what you want.

Very poor behavior, would not recommend the service! I’ve had communication issues with them before as well this isn’t the first time.

Notice the reply “this was part of our duty of care and to help you make informed decisions.” The reality was we are going to give you one option which we want and won’t stop pestering you until you agree which is not helping me make an informed decision at all.

Friendly and very helpful service

Honestly, I wouldn't bother. Quick to collate your money. Make it difficult to deal with thereafter

Putting money in was easy enough. I then tried to get out. The amount qualified as a Small Pot pension. This was discussed during a phone call. But they then paid it as normal pension. This activated Money purchase annual allowance and changed my tax code with HMRC. At this point communication was message only and they were slow to respond. Eventually I got it sorted and paid as a small pot. But I was now left with 2 pension on my tax records and no amount of messages with PP would get it sorted. The last message from them was here is HMRC phone number sort it yourself.
Would definitely not recommend.

So easy to do they do all the work for you and take time out to keep you regularly updated fantastic service

The lady was polite and very helpful with Mr,because my tech knowledge is not very good and didn't rush me to get things done.

Website easy to navigate through and simple process.

Easy and no hassle to use just give them the info and sit back and they did the rest

I just emailed details and they took care off absolutely everything

Hopefully this will make me money

Poor communication. Existing customers line is always busy.

Although it was my fault for not understanding the email sent to me as I thought it was spam.

I got a phone call from one of the staff, and I tried to sort it out, but the existing customers like were always busy.

To cut the story short, they returned the money I deposited to the pension account because they took a long time to sort it out.

I'm very unhappy with their service.

Thank u for ur call, I had great experience with the caller explained every thing for me and was very polite, so thank u so much I appreciated how he explain it all to me, thank u so much, kind regards Linda East.

Brilliant service, fantastic advisor (Sam P). Can’t fault the service I have received. Very professional and personable. Sound advice and very quick and easy to access when needed. Would recommend to friends and family.

I have been with Profile Pensions a number of years now and they have always helped me quickly and professionally. I would recommend Profile to anyone.