Do not give them any money. I purchased from this company fine about five years ago. I put a repeat order in over a month ago and have received a series of automated emails excusing the delay which I... Toon meer
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No pillow ever arrived. Received an email telling me there are global logistics issues and I should be patient. it's now been 7 months and still no pillow. Nobody responds to my emails just an autores... Toon meer
ProSleepy advertises risk-free purchases, which is false, because as other reviewers have stated, you have to pay for the return. To make matters worse, nowhere on the product or order page is their... Toon meer
Bedrijf heeft geantwoord
I bought this pillow but it didn’t help with my neck pain unfortunately. I contacted them within the 30 day window for a refund but have ignored my 4 emails! On their website it states money back gu... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Good sleep is essential for optimal health and as vital as regular exercise and eating a balanced diet. ProSleepy™ helps you achieve that!
Contactgegevens
Nederland
- www.prosleepy.com
2,3
Slecht
244 reviews
Heeft nog niet op negatieve reviews gereageerd
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Great pillow
Great pillow, sorted neck issues in a matter of weeks.
2 oktober 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Dear Li,
Thanks so much for your review!
We're really happy to hear that you're having a great experience with the ProSleepy pillow. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
Ordered this and was shocked when it…
Ordered this and was shocked when it arrived, it's so small (tiny), tried it out for a week but it was no good and sent it back for a refund.
£16 to send back to China - Big mistake 6 weeks later and still no refund.
Don't bother!!!
UPDATE - Pro Sleepy tried to get my feedback removed but like others who provided evidence it was re-instated.
This company should be avoided at all costs.
2 oktober 2020
Antwoord van ProSleepy
Hi Ernie,
Thanks for reaching out.
We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
Our sizing is based on ProSleepy standards which differ from other brands if you will have it in comparison. To make sure that this doesn’t confuse customers, we've stated the exact dimensions/measurements on our website for reference purposes.
Could you send me your order number, so we can find a solution together?
Regards,
ProSleepy Customer Support
Over a month in use and neck pain a lot better!
Have been using the large pillow for over a month now, and seems to be helping my neck pain. Will see how it is over the next few months, but very happy so far.
23 september 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Red,
We're happy that our pillow had brought you the comfort you deserve! That is entirely our aim since the beginning and we're glad to have hit the mark for you. Thank you for your trust, we're thankful for amazing customers like you. :)
Best Regards,
ProSleepy Customer Support
Very happy with the pillow
Very happy with the pillow, I no longer wake with a sore shoulder or neck. :-)
21 september 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Hi,
This is incredible; thank you for sharing that with us! It's wonderful that the ProSleepy pillow has made such a difference for you.
Best Regards,
ProSleepy Customer Support
Great Product
Great Product! I have been loving my pillow. I can finally wake up refreshed and ready to go without any back pains. It is well worth the price in my opinion because it solve my problem of bad sleep. If you are struggling with back pain and not resting at night because unconformable pillows you should give this a try.
20 september 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Agustin,
Thanks for the awesome review, Rob! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Thank you as well for your recommendation. We hope to hear from you soon. Cheers! 😊
Best Regards,
ProSleepy Customer Support
Great pillows, but pricey
I purchased 2 pillows and a knee pillow. I couldn't be happier with them although a bit pricey and some confusion with regard to discounts, I am satisfied with the pillows and getting a decent sleep using them.
18 september 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Steve,
This is incredible; thank you for sharing that with us! It's wonderful that the ProSleepy pillow has made such a difference for you.
Best Regards,
ProSleepy Customer Support
Falsely advertised as risk free 30 night trial
Website says "Try it out Risk-free for 30 nights" and "that means there is absolutely zero risk for you in buying our pillows and trying them out". But actually if you're unhappy then they charge you £30+ to return any items back to China warehouse. Total scam. Offered me 50% refund instead to just keep the products anyway.
15 september 2020
Antwoord van ProSleepy
Hi Jon,
Thank you for reaching out to us.
I’m sorry to know that you had to go through such a process. We hold our company to a very high standard and we would like to clear things up a bit to avoid confusion.
We basically stated on our Return policy that shipping return costs are not covered by us but we will certainly make some adjustments to resolve your concern. To help us further investigate, we would be grateful if you could provide us with your order ID.
Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
I will eagerly await your reply.
Warmest regards,
Team ProSleepy
My wife really enjoyed the pillow.
15 september 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Theo,
We're happy you're pleased with the results and that our pillows have been a big of help. If there's anything else we can do to assist you, please let us know :)
Best Regards,
ProSleepy Customer Support
This pillow is amazing
This pillow is amazing! Totally helped my back pain in the morning.
8 september 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Dear Kim,
Thanks so much for your review!
We're really happy to hear that you're having a great experience with the ProSleepy pillow. It would be an honour if we could serve you again in the future. 😃
ProSleepy Customer Service
Both my husband and I were experiencing…
Both my husband and I were experiencing neck pain and sleepless nights. But since receiving this pillow it has been amazing the deep rests we have. Just loving this pillow. I am happy it supports me in the right places.
8 september 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Charlotte,
We appreciate you for leaving us such a wonderful review. We are thrilled that you and your husband loved our pillow and had actually taken a positive effect on your daily sleeping routine even in such a short period of time.
Your feedback really means so much to us. Happy to serve you again in your next purchase. :)
Best Regards,
ProSleepy Customer Support
Bought one to try out
I thought I would try the ProSleepy pillow. For me the delivery time was quite good, and customer service was great. Having tried the pillow out it isn't for me, so I have taken the option to get 50% of pillow cost back (rather than post the large package back to the company). Not quite sure what I will do with the pillow, but perhaps a guest might find it better for them, as there are a lot of happy customers in the reviews.
7 september 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Rebecca,
Thank you for your reply.
Although we're quite sad that the pillow didn't work out but we're still thankful for customers like you who took a leap in our company.
We sincerely hope that you can try other ProSleepy pillows that might work for you (probably the Cuddling pillow or the Orthopedic Knee Pillow). Regardless of your choices, we are still looking forward to serving you again. :)
We count ourselves lucky to have you as a customer. and we hope to connect with you very soon.
Thank you, have a great day!
Yours sincerely,
ProSleepy Customer Service
Bought one to try out and loved it
Bought one to try out and loved it. Enjoyed deep sleep for a change and woke up with no neck pain. Since then have bought more for my family.
5 september 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Dear Aidan,
This is incredible; thank you for sharing that with us! It's wonderful that the ProSleepy pillow has made such a difference for you. :)
ProSleepy Customer Service
The pillow is great and very comfy
The pillow is great and very comfy. since using it I haven't had a sore neck once. The pillow case zip has broken when used for the first time but the customer service has been very good and they are sending me a replacement case.
28 augustus 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Dear Dave,
We're happy you're pleased with the results and that the ProSleepy pillow has been a big of a help. It is a pleasure assisting you with the broken pillowcase and if there's anything else you need, please let us know :)
ProSleepy Customer Service
Happy Sleeper :-)
Very happy with my purchase. I have been sleeping so well since I have started using the pillow, both on my side and my back.
25 augustus 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Arthur,
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
We appreciate you and we look forward to your next purchase! :)
ProSleepy Customer Service
SCAM
When you purchase, it charged me in Euro and 30 days money back guarantee. Thinking that’s its european or UK. Turns out to be chinese product.
Pillow very small, smell a bit weird and actually caused me neck pain.
You have 30 days full refund policy, it took 4 weeks to arrive and you need to sleep on it a few days to get used to it. Next thing you know, you’ve gone outside the full refund policy period.
You have to pay to return $100 to ship to China or the company provided an option to refund 50% for you to keep the pillow (that turns out to be less than returning the goods)
UPDATE: DO NOT BUY FROM THIS COMPANY.
I have posted the goods back, express on 24/8. 27/8 it was confirmed receipt. 16/9 I WAS ASKED TO PROVE I HAVE SENT IT BACK.
23 augustus 2020
Antwoord van ProSleepy
Hello,
Good day!
Thank you for taking the time out of your busy schedule to write to us about your feedback. Please allow us to assist you and clear things up a bit.
We basically have stationed warehouses all over the globe but we source and manufacture mostly from China so we can offer the lowest price point possible without sacrificing the quality of our pillows. It is quite unfortunate that we did not meet up with your expectations and we sincerely apologize for that.
Our policy states that we do not cover return costs but we have a very flexible option that may have already been provided to you so we can ease the hassle of the return process.
Could you share a bit more information with me so that we can get to the bottom of this? For example, would you mind sending me the order ID or email address associated with your recent purchase? Using that, I can take a look it up in our system and can give you the best fix.
Moreover, the ProSleepy Pillow has been vacuum-sealed to reduce packaging waste. As your pillow is brand new, it may have a slight scent right after coming out of the packaging. Please allow your ProSleepy pillow to air out for 12 hours to fully expand and reduce the scent prior to first use.
Reminder: you may also wash the pillow in cold water, gentle cycle. Do not use fabric softener or bleach, and do not wash the pillow core.
Lastly, you mentioned that the pillow had caused you neck pain. Our body usually needs a fair amount of time to adjust so a feeling of discomfort on earlier days is actually normal if you are switching from a traditional pillow to a pillow like ours. If it's too uncomfortable to sleep with at night, try using it during the day while resting for 10-15 minutes. We sincerely hope that you can still give it a try for at least a few days.
In any case, I would be happy to address your concern as swiftly as possible. We will wait for the order ID so we can further review it. Thank you.
With our sincerest apologies,
ProSleepy Customer Support
3/5 at best. But also not worst thing ive bought online
Ordered approx 8-9 weeks ago from an Advert on my Instagram. Looked like it was coming from an European company but once shipped i realised it was from China. It came vacume sealed folded in half with nothing else inside the packet aside from the pillow. Its super tiny. Matches up to same size length as my baby cot pillow but is obviously thicker for an adult. It seems comfortable so far but have yet to fully.sleep on it.
18 augustus 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Hi,
We appreciate you taking the time to write us about your feedback.
It's true that some of our pillows are shipped from our main warehouse in China, that is because we want to maintain our offer with the lowest price point possible (most especially at this time of crisis) without sacrificing the quality.
The Standard size is actually 50*30*11/6m and Kingsize is 60*34*11/6cm (sizings are indicated in our website).
In any case, we are happy to know that you find it comfortable. We can assure you that as soon as you grow accustomed to it, it'll be worth it. :)
Thank you. Have a great day! :)
ProSleepy Customer Service
Waited over 3 months for shoddily packed pillow
Sadly it took over 3 months to receive my order, when it did finally come, after repeated emails, it was so badly wrapped that I had to wash the pillow case as well as the two spare I had ordered: guess what, nowhere in package does it tell you the material it’s been made off, nor do any of the slips give even the simplest washing instructions. Went on website: machine washable... but at what temperature please?
I am giving up, customer service has been shockingly unsatisfactory and I would not even try and go through process of getting it returned, reading some of the other poor responses. I strongly suspect this review will not be published either, this company hugely lacks basic honesty and integrity.
If I could give ‘0’ stars, I would. This has just caused upset in my house, nothing more to be said. If anyone out there does get to read it, please do NOT be fooled by all the 5* reviews, I very much doubt them, too!
7 augustus 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Hi,
We're very sorry for your bad experience. To make sure that we can identify your case correctly: could you send us your order number?
As a general answer: the material of the products depends on which pillow you bought, and is stated on all product pages on our website. But also including on a note in the packaging on future orders, thanks for the suggestion.
Specifically in your case: is there anything else that we could help you with? In case you would like to return, please let us know via the contact form on our website, we will ensure a smooth procedure, following refund policy for the 30 Night Trail Guarantee.
With our sincerest apologies,
ProSleepy Customer Support
Shocking!
Shocking!! As with other reviews on here, ordered in May, it’s now August and no sign of it! Customer service is awful and never answer my questions about tracking or proof of postage. Now they have just blocked my ability to message them on messenger and are ignoring my emails! Need to now go to bank and try and do a chargeback as I’m out of pocket with no chance of them refunding me or me receiving the pillow!! They tried saying it had been Delivered but their tracking link was for a parcel in America somewhere not uk!! Can’t believe they just blocked me with the attitude that they can just ignore me while they have my money!!
4 augustus 2020
Antwoord van ProSleepy
Hi Andy,
We're very sorry for your bad experience - especially since it looks like you can't reach us through the regular channels to discuss this issue.
Deliveries right now are back to our regular 7-21 business days timeframe, but if you ordered in the mid March - May period, this indeed could've taken a lot longer than expected, but August sounds quite extreme, we're not happy to hear that...
Could you send us your order number, so we can find a solution together? No worries, we'll definitely make it up to you.
With our sincerest apologies,
ProSleepy Customer Support
Antwoord van ProSleepy
Hi Juls,
Thank you again for taking the time to share your experience with us. We're grateful for customers like you! :)
ProSleepy Customer Service
China is Far Away
The product took a few weeks to arrive. I am enjoying it just fine thanks!
25 juli 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Jonathan,
Good day!
We would like to sincerely apologize for the unexpected delays most especially from the month of March to May as the COVID 19 situation has disrupted our delivery schedule. But no worries for we have changed our shipping line so we're back to our regular timeframe of 7-21 business days.
In any case, we are delighted upon knowing that you are happy with your pillow. That fact is enough for us to continue providing high-quality products and services to valued customers like you. :)
We thank you for your patronage and we look forward to hearing from you again soon.
ProSleepy Customer Service
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