Do not give them any money. I purchased from this company fine about five years ago. I put a repeat order in over a month ago and have received a series of automated emails excusing the delay which I... Toon meer
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Lees wat reviewers zeggen
No pillow ever arrived. Received an email telling me there are global logistics issues and I should be patient. it's now been 7 months and still no pillow. Nobody responds to my emails just an autores... Toon meer
ProSleepy advertises risk-free purchases, which is false, because as other reviewers have stated, you have to pay for the return. To make matters worse, nowhere on the product or order page is their... Toon meer
Bedrijf heeft geantwoord
I bought this pillow but it didn’t help with my neck pain unfortunately. I contacted them within the 30 day window for a refund but have ignored my 4 emails! On their website it states money back gu... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Good sleep is essential for optimal health and as vital as regular exercise and eating a balanced diet. ProSleepy™ helps you achieve that!
Contactgegevens
Nederland
- www.prosleepy.com
2,3
Slecht
244 reviews
Heeft nog niet op negatieve reviews gereageerd
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This is a very good product.
9 mei 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hey there Maycon,
Thank your for your review! We will certainly look forward to your next order! :)
Best Regards,
ProSleepy Customer Support
Supports neck, room for shoulders, soft on ears
I have suffered with a frozen shoulder injury for 4 years and really struggled to find a pillow that gave my shoulders room and didn't give me earache. This pillow is deeper than usual allowing my shoulders room when I sleep on my back and on my side. Its gentle enough to not give me earache like hard pillows have done. I took about a week to get used to as my neck was sore, which was the reason I bought this. I must say I feel very supported on this pillow and very happy to have purchased it.
29 april 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Stephanie,
Thank you for your honest feedback!
We are extremely grateful that your new ProSleepy pillow has made a huge difference for you. We look forward to hearing from you again when you purchase your next pillow with us in the future. :)
Best Regards,
ProSleepy Customer Support
I have tried many pillows and I…
I have tried many pillows and I absolutely love this one. I was in a car accident over a year ago and this pillow has given me the best support helping in my recovery. It is smaller then I expect so it might not be for everyone. With that being said my husband asked me to order him one after he laid on mine!
29 april 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hey there Nancy,
Thanks so much for your detailed and honest review. We are sincerely happy that our pillow has been beneficial to you and your husband a lot! :)
We look forward to assisting you again in the future! :)
Best Regards,
ProSleepy Customer Support
I ordered and returned - this is a con.
I ordered and found very uncomfortable so returned the pillows as per their guarantee. I had to pay for return to China. They were sent in December. They were left in customs in China for weeks. Today I received the pillows back! Whilst you claim you are not responsible for the shipping process, rejecting a delivery from the Chinese customs warehouse is wrong. This is a complete con. Buyer beware - YOU HAVE BEEN WARNED.
20 april 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Paul,
Thanks for reaching out.
We're very sorry about your recent experience, please know that it is not our intention to upset you in any way. We hold our company to a very high standard and we would like to resolve your concern as soon as possible.
Basically, our return policy states that you will have to cover the costs to have it delivered back to our warehouse: https://www.prosleepy.com/policies/refund-policy
Kindly note as well that we do not have any control on the shipping process of the courier you've chosen.
In any case, we would like to sincerely apologize for the mishap, if you could kindly send us your order number, so we can find a solution together? No worries, we'll definitely make it up to you.
With our sincerest apologies,
ProSleepy support.
Not a risk free trial at all- the…
Not a risk free trial at all- the pillow aggravated a cyst on my spine - spent three weeks in hospital / 3 months iv antibiotics - the pillow didn’t cause the problem but aggravated it - taken three weeks and numerous emails to get a refund which was made in part and not in full as a risk free / zero risk guarantee would suggest
16 april 2021
Review zonder uitnodiging
Pro Sleepy
I purchased Pro Sleepy for myself and I'm really pleased with the product. It took a couple of days to get used to the different type of pillow, but it is excellent. The customer service has been great too. Thank you Pro Sleepy.
13 april 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hey there MC,
We're happy that you were satisfied with your new ProSleepy pillow! Thank you for your patronage, we're thankful for amazing customers like you. :)
Best Regards,
ProSleepy Customer Support
I purchased proSleepy pillow for me
I purchased proSleepy pillow for me, the process was easy and the pilloe solved my neck pain issues!
I slept better and longer. I am a back and side sleepers, the ProSleep pillow is what I needed!
I subsequently bought 1 for my husband and my daughter. The customer service is good, they get back to me timely on my questions
12 april 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hey there Indra,
We're happy that our pillow had given you the comfort you deserve! Thank you for your trust, we're thankful for amazing customers like you. :)
Best Regards,
ProSleepy Customer Support
Well what a surprise
Well what a surprise. Very comfortable, and definitely helped to keep my airways open. As always on trustpilot, having read a number of bad reviews, I was concerned about my purchase. I’ve given it 4 stars only because I have slept with it for one night and haven’t had it long enough. If it doesn’t fall apart over the next couple of years, I will know I have bought a GREAT pillow. The price is high but it’s looking like it was worth it.
7 april 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hey there Andrew,
We're happy that our pillow had given you the comfort you deserve! Thank you for your trust, we're thankful for amazing customers like you. :)
Best Regards,
ProSleepy Customer Support
Neck pain and snoring cured!
Ordered pillow, and also a knee pillow to help with neck/back pain, and stop me snoring! My husband is grateful for the latter! Has straight away stopped me waking with neckache. Haven't had them long enough to assess the benefit to my general alignment in bed, but am hopeful.
7 april 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Catherine,
Thanks so much for your review!
We're really happy to hear that you're having a great experience with your new ProSleepy pillow. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
We love our new pillows
We love our new pillows, they are really firm. They have made waking up so much easier and reduced our neck pain greatly! Thank you!
6 april 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hey there Alias,
We're happy that our pillow had given you the comfort you deserve! Thank you for your trust, we're thankful for amazing customers like you. :)
Best Regards,
ProSleepy Customer Support
Consumer Fraud
Consumer Fraud. Do not advertise your pillow as Zero Risk Try and Risk free. NONONO! It's 100 Risk purchase.
The pillow made from China and shipped from China. They dont put their address on return policy and advertise it this is absolutely risk free~ try it~. You have to return it to China yourself and it cost $100. Ridiculous. Total Scam. Dont do business like this.
5 april 2021
Antwoord van ProSleepy
Hello,
Good day!
Thank you for taking the time out of your busy schedule to write to us about your feedback. Please allow us to assist you and clear things up a bit.
Our policy (https://www.prosleepy.com/policies/refund-policy) states that we do not cover return costs but we have a very flexible option that may have already been provided to you so we can ease the hassle of the return process.
Although we have stationed warehouses all over the globe however at this time, our only operational warehouse is in China as most of the offices closed due to the pandemic. We opted for all returns to be collected in our China warehouse so we can properly consolidate them and easily identify orders that have been returned. We apologize, we hope to be back on track as soon as the virus ease-out however this will be our temporary fix for now.
Could you share a bit more information with me so that we can get to the bottom of this? For example, would you mind sending me the order ID or email address associated with your recent purchase? Using that, I can take a look it up in our system and can give you the best fix.
In any case, I would be happy to address your concern as swiftly as possible. We will wait for the order ID so we can further review it. Thank you.
With our sincerest apologies,
ProSleepy Customer Support
Neck support pillow
Pillow arrived packaged well. I have been sleeping on it since I got it. I enjoy the firmness and extra neck support it offers
25 maart 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hey there,
We're happy that our pillow had given you the comfort you deserve! Thank you for your trust, we're thankful for amazing customers like you. :)
Best Regards,
ProSleepy Customer Support
I was very pleased with the pillow when…
I was very pleased with the pillow when it did arrive.
24 maart 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Theresa,
Thank you for sharing your experience with the service you received from us! It's wonderful to know that you are satisfied with our products and services. :)
If you have any other questions or need further assistance, please feel free to contact us, we’d be happy to help you.
Best Regards,
ProSleepy Customer Support
Pillow works as expected -- I've gotten…
Pillow works as expected -- I've gotten much better sleep than with several other pillows that I've tried. I do wish that it arrived earlier, though, as I had to wait 2 months to receive it.
24 maart 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hey there Hafsa,
Thank you for reaching out to us.
We're happy you're pleased with the results and that we've met your expectations. We would like to also take this opportunity to apologize for the slight delivery delay. This isn't normal for us as we've always ensured that orders are received at the earliest time possible. We have actually switched to another shipping company that offers faster delivery, so no more delays moving forward. :)
If you have any other questions or need further assistance, please feel free to contact us, we’d be happy to help you.
Best Regards,
ProSleepy Customer Support
Love my pillow!
Love my pillow. Recommended it to my friend who loves it as well. Is a lifesaver litterally! Only thing I have to say is that the shipping is taking a bit too long bout 3 weeks.
23 maart 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hey Caroline,
Thanks so much for your awesome review and recommendation. This is incredibly helpful for other people out there who would want to try ProSleepy pillows too. We are sincerely happy that our pillow has been beneficial to you a lot! :)
Don't worry, we have actually switched to another shipping company that offers faster delivery, so no more delays moving forward. :)
We look forward to assisting you again in the future! :)
Best Regards,
ProSleepy Customer Support
Great pillow had a fantastic nights…
Great pillow had a fantastic nights sleep
23 maart 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Debbie,
We're happy that our pillow had given you the comfort you deserve! That is entirely our aim since the beginning and we're glad to have hit the mark for you. Thank you for your trust, we're thankful for amazing customers like you. :)
Best Regards,
ProSleepy Customer Support
Angenehm und entspannt schlafen
Ich habe mich für den ProSleepy entschieden, weil ich oft Verspannungen im Nacken nach dem Aufstehen hatte. Durch ProSleepy liegt mein Kopf sehr angenehme etwas überstreckt und entspannt, und sogar das Schlafen auf der Seite ist wesentlich angenehmer als mit einem herkömmlichen Polster.
23 maart 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hey Joachim,
We're happy that our pillow had given you the comfort you deserve! Thank you for your trust, we're thankful for amazing customers like you. :)
Best Regards,
ProSleepy Customer Support
Excellent pillows
Excellent pillows, best night's sleep in ages!
22 maart 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hey there Als,
Thanks so much for your thoughtful and honest review. This is incredibly helpful for other people out there who would want to try ProSleepy pillows too. We are sincerely happy that our pillow has been beneficial to you a lot! :)
We look forward to assisting you again in the future! :)
Best Regards,
ProSleepy Customer Support
another Chinese made item of very poor quality
I doubted the quality from the start - this is just a typical Chinese web site, and I was pretty much right.
The pillow came in a plastic bag, folded in half - which normally is never done if you buy from a reliable brand, with no documents whatsoever, as if someone would ship you something used purchased on eBay, I mean, with no single piece like receipt, care instructions, any sign of branding.
The smell. Like some other reviewers mentioned, its very strong and makes it impossible to use it until you get rid of it (I literally didn't sleep all night on the first night I was trying and eventually closer to morning had to swap back to my old). The only way to get rid of this smell is to put it in a washing machine on a steam refresh cycle (great stuff if you have this kind of machine, if not - that sucks)- I did twice. Then I left if dry for 24hrs, then I steamed on both sides with a steam generator (again, good for you if you have it!) and left it dry again for few more hrs. I washed the case separately on a long cycle.
The mesh case that is attached to the pillow is very poor quality and almost falling apart after just one treatment. Overall I would say the pillow is way too shallow (thin) to make a huge difference to your sleeping posture, Im afraid.
They ship directly from China - hence the tracking number never works and you will have no idea when exactly it comes. It took mine exactly a MONTH to be delivered.
To finalise the above - I would never purchase again, its not worth the money, very cheap and poor make. No idea where do all these positive comments come from, most likely from the seller.
22 maart 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hello,
Thank you for providing a review on this platform. To be honest, this is the first time we have received a complaint as we always ensure that our products are properly sealed off and arranged in a presentable packaging with proper documentation.
All ProSleepy pillows have been vacuum-sealed to reduce packaging waste. As your pillow is brand new, it may have a slight scent right after coming out of the packaging. Please allow your ProSleepy pillow to air out for 12 hours to fully expand and reduce the scent prior to first use. You may also wash the pillow in cold water, gentle cycle. Do not use fabric softener or bleach, and do not wash the pillow core.
We have stationed warehouses all over the globe however at this time, our only operational warehouse is in China as most of the offices closed due to the pandemic. We opted for all returns to be collected in our China warehouse so we can properly consolidate them and easily identify orders that have been returned. We apologize, we hope to be back on track as soon as the virus ease-out however this will be our temporary fix for now. We thank you for understanding and we sincerely respect your decision.
If you have any other questions or need further assistance, please feel free to contact us for further assistance.
Kind regards,
ProSleepy Customer Service
What a relief it was to have a pillow…
What a relief it was to have a pillow that helped with my neck problems,. I have had pillows before but none have given such comfort as these . Thank you
22 maart 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hi,
Thank you for your feedback!
We are extremely grateful that your new ProSleepy pillow has made a huge difference for you. We look forward to hearing from you again when you purchase your next pillow in the future. :)
Best Regards,
ProSleepy Customer Support
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