Do not give them any money. I purchased from this company fine about five years ago. I put a repeat order in over a month ago and have received a series of automated emails excusing the delay which I... Toon meer
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No pillow ever arrived. Received an email telling me there are global logistics issues and I should be patient. it's now been 7 months and still no pillow. Nobody responds to my emails just an autores... Toon meer
ProSleepy advertises risk-free purchases, which is false, because as other reviewers have stated, you have to pay for the return. To make matters worse, nowhere on the product or order page is their... Toon meer
Bedrijf heeft geantwoord
I bought this pillow but it didn’t help with my neck pain unfortunately. I contacted them within the 30 day window for a refund but have ignored my 4 emails! On their website it states money back gu... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Good sleep is essential for optimal health and as vital as regular exercise and eating a balanced diet. ProSleepy™ helps you achieve that!
Contactgegevens
Nederland
- www.prosleepy.com
2,3
Slecht
244 reviews
Heeft nog niet op negatieve reviews gereageerd
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Awful Customer Support + Uncomfortable Pillow
I brought the pillow after seeing a Facebook ad, it was very expensive and expensive postage. The pillow was uncomfortable for me and caused back pain. I had to contact customer support for return, that's when the truth unleashed. When you get the pillow, it's vacuum sealed and very small in size, but then it blows up to normal size pillow. You have to return this normal size pillow to China and pay the postage. The return policy is not clear when you buy the pillow, the advertisement just says there is 30 day money back guarantee without stating the caveats. So think before you buy otherwise you'll be stuck with a pain causing expensive pillow.
19 maart 2021
Antwoord van ProSleepy
Hi Nishan,
Good day!
We appreciate you providing us a review on this platform. We would like to kindly clarify how our process works to avoid confusion moving forward as we resolve your concern.
To explain our policy, we have a 30-day return period from the delivery date however please note that our policy (under the Shipping section) specifically states that you will have to cover the cost if you decide to return your pillow. Please refer to this link for more information: https://www.prosleepy.com/policies/refund-policy
We would like to kindly check your order accordingly so it would be very helpful for us if you can provide your order ID. Thank you.
Kind regards,
ProSleepy Customer Service
good product
I used to wake up every morning with neck pain and headache. It's been for more than a year. After trying this ProSleepy pillow for slightly more than a week, I can feel that I am much more refreshed when waking up and less fatigue during the day. I am quite satisfied with this product and am happy that I have made this choice.
19 maart 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Anita,
Thanks so much for your review!
We're really happy to hear that you're having a great experience with your new ProSleepy pillow. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
Not so risk-free
ProSleepy advertises risk-free purchases, which is false, because as other reviewers have stated, you have to pay for the return. To make matters worse, nowhere on the product or order page is their a link to their return policy, it just says “risk free”. Same thing goes for the receipt, no mention of this return policy until you try to return.
Edit: ProSleepy responded to my review below and then reached out to me to say they would review my order, I gave them my order # 6 days ago and have not heard anything since.
19 maart 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Graham,
Good day!
We appreciate you providing us a review on this platform. We would like to kindly clarify how our process works to avoid confusion moving forward as we resolve your concern.
We have stationed our warehouses all over the globe for faster shipment however at this time due to the pandemic, our only operational warehouse is in China where we opted for all returns to be collected just so we can properly sort and easily identify orders.
We would like to kindly check your order accordingly so it would be very helpful for us if you can provide your order ID. Thank you.
Kind regards,
ProSleepy Customer Service
I've only just ordered my pillow so I'm…
I've only just ordered my pillow so I'm not expecting it any time soon as i live in NZ hence 3 stars. I will rate again once I get it and start using it. Ordering was simple and easy. I've had these pillows before (not this brand though) and they are great. At the moment I'm waking up with neck and and back pain so I cannot wait to received this pillow.
11 maart 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Lindsay,
Thanks so much for purchasing with us!
We are very excited for you to finally receive your new pillow. Our delivery time takes about a few weeks so it should arrive in the following days. Please also provide your order ID so we can give you a shipping update.
It would be an honor to serve you again in the future. Have a great day! 😃
ProSleepy Customer Service
What a joke
When you read about their 30 day guarantee on their website, it seems pretty straightforward. But at the end of the day - 4 months later - you might only get half your money back.
I am average sized, and the pillow was much too small to be ergonomic. When I asked to send it back they offered a 50% refund and to keep the pillow. In hindsight, this might have been the easier option.
It cost me 18 pounds ($30) to send the item back to China, and the tracking on the parcel ended up expiring. For all I know they had been sitting on the pillow for 2 months without refunding my money. Finally, they saw my review on Trustpilot here, and offered me my money back if I took my review down (I said no).
They did end up giving me a refund, after I said I was reporting them as fraud to my credit card company - minus their shipping costs. At the end of the day, I got only half my money back. (Spent $102, now have $51 after my shipping costs.)
I did buy another pillow with a 30 day guarantee from Sleep Easy - an actual UK company - as my partner wanted to try one. They did give all of our money back within the guarantee timeframe. Recommend you go there instead if you want to try one of these ergonomic pillows out, or Amazon.
9 maart 2021
Antwoord van ProSleepy
Hi Karyn,
Good day!
We appreciate you providing us a review on this platform. We would like to kindly clarify how our process works to avoid confusion moving forward as we resolve your concern.
We have stationed our warehouses all over the globe for faster shipment however at this time due to the pandemic, our only operational warehouse is in China where we opted for all returns to be collected just so we can properly sort and easily identify orders.
To explain our policy, we have a 30-day return period from the delivery date but as an alternative which is a case to case basis, we provide options to our customers which in your case a 50% refund so you won't have to go through the return process most especially in this difficult time. When a refund is preferred, we then have to wait for successful delivery at our warehouse before processing your paid purchase.
We would like to kindly check your order accordingly so it would be very helpful for us if you can provide your order ID. Thank you.
Kind regards,
ProSleepy Customer Service
A happy sceptical customer
I ordered this pillow in early January 2021 after reading online reviews and in desperation following months of a repeated trapped nerve in my neck and related shoulder pain and stiffness from home working and covid side effects. Unfortunately it took 5 weeks to arrive, hence removal of one star- but once it did get to me, I have not looked back. It took a couple of nights to get used to sleeping in a supported position on a much more solid pillow, however since using, I have not once woken up with a stiff and painful neck and shoulders (which had been continual for the last 6 months despite regular physio treatment). It's genuinely been a game changer for me, and I'm normally extremely sceptical of so called 'miracle products'. It has given me my neck and shoulder mobility back, and improved my quality of sleep and life! Thank you ProSleepy (but sort your shipping delays, as I nearly cancelled my order before it arrived!)
8 maart 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hi BM,
We appreciate your honest and kind feedback.
We're really happy to know that our pillow has made such a difference for you and that you have had a great experience with it. We are sorry if there's a delay in receiving your order, we normally process and ship out packages but due to the COVID-19 crisis, many states and countries have issued workers to stay home including some parcel workers plus, air-traffic has been severely disrupted. This has been fixed so delays were minimized moving forward.
Again, we’re very sorry for the inconvenience and we hope that the improved sleep you have experienced had made up for the waiting. Have a great day! :)
Warm regards,
ProSleepy Customer Service
Very happy with this pillow as it has…
Very happy with this pillow as it has helped ease my neck pain
2 maart 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Graham,
Thanks so much for your review!
We're really happy to hear that you're having a great experience with your new ProSleepy pillow. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
God service och hög kvalitet på…
God service och hög kvalitet på kuddarna. Har köpt 2 👍
21 februari 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Susann,
Thank you for sharing your experience with the service you received from us! It's wonderful to know that you are satisfied with our products and services. :)
If you have any other questions or need further assistance, please feel free to contact us, we’d be happy to help you.
Best Regards,
ProSleepy Customer Support
I am not impressed
I am not impressed. As previous reviews have said, these pillows come from China, so if you are elsewhere in another country, the order takes a while to arrive (my order took almost 5 weeks). I only mention this because if you want to return the pillows, the cost is enormous, so it is almost not worth it if you are unsure whether you will like the items. As for the pillows, they are just your standard run of the mill memory foam, rather cheaply made. I say that because the "indention" for your head (bamboo cervical pillow) is really minimal, almost non-existent. I do not recommend them. Save yourself the money and buy locally if you think memory foam might work for you. I find these pillows awkward and a bit stiff, and they for sure did not align my neck in any way (as a side-sleeper). I think memory foam is just not for me. Maybe they are more suited to people who sleep on their back The customer service is pretty prompt, but again, to return the pillow you need to pay the return shipping.
UPDATE: I returned these pillows on February 18. As on March 21 they have arrived with this shatus when I track them: "Held in Customs. Your item is being held in Customs at 1:33 pm on March 21, 2021 in GUANGZHOU, CHINA." It is now April 11th.
I have written 5 emails inquiring about when my refund will be processed. I have not gotten a response.
17 februari 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Jackie,
Thank you for taking the time in providing a review. Although, we are sad that you weren't satisfied with our product and service but we still would like to provide further details about how our process goes. As you may know, we ship globally, directly from our international warehouses to offer the highest quality products for the lowest possible prices. We choose the warehouse depending on your location and product availability most especially at this difficult time due to the pandemic.
Moreover, deliveries normally take 7-21 business days as fulfilled in line with the lead-times stated on our website (https://www.prosleepy.com/policies/shipping-policy) so we are incredibly shocked to know that yours took 5 weeks to arrive. Orders are actually being processed and shipped out normally on our end. If there may have been delays it is completely due to the COVID-19 crisis as your order may have been affected by the pandemic. To immediately fix this, we have since changed our shipping lines to better serve our customers with faster shipping.
With regards to the pillow, a feeling of discomfort on earlier days is actually normal if you are switching from a traditional pillow to a cervical pillow like ours as our body usually needs a fair amount of time to adjust. If it's too uncomfortable to sleep with at night, try using your new ProSleepy pillow during the day while resting for 10-15 minutes.
We can only understand how you must feel about the return process however at this time, please know that we opted for our returns to be collected in our China warehouse for consolidation purposes and to easily identify which order we're dealing with. You can refer to our return/refund policy thru this link: https://www.prosleepy.com/policies/refund-policy
We take pride in knowing that our pillows are made of high-quality materials. In fact, we have over 11, 000 current market of satisfied customers who are happily using our pillows and we are confident in our product that we can offer a 100% satisfaction guarantee. In this regard, may we kindly ask for the order ID associated with your purchase so we can thoroughly check and make a necessary fix for any mishap as soon as possible? We are eager to help you in any way we can so we would appreciate your kind response.
Warm regards,
Team ProSleepy
neck crooks gone instantly
neck crooks gone instantly and feel refreshed. very comfortable. Thanks guys!!!
12 februari 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Hakan,
Thanks so much for your review!
We're really happy to hear that you're having a great experience with the ProSleepy pillow. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
Fantastic pillow!
6 februari 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Idoia,
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
We look forward to your next purchase then! :) Have a great day.
Kind Regards,
Team ProSleepy
Great pillow
Great pillow! Will buy one more. My wife is loving it
26 januari 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Mehmet,
This is incredible; thank you for sharing your feedback with us! It's wonderful that the ProSleepy pillow has made such a difference for you.
In case you need further help, please don't hesitate to contact us anytime :)
Warm Regards,
ProSleepy Customer Service
Solved My Neck Pain & Snoring!
I have been trying many different pillows over the years to solve my snoring problem, which then led to constant neck pain as the pillow I had previously settled on helped with snoring but wasn't great for my neck. Enter the ProSleepy pillow and 3 months after using it I can confidently say it changed my life. I now wake up energized and ready to start the day (because I can finally breathe and sleep deeply) and without neck pain -hooray! What a lifesaver, very grateful to this company and the product they developed.
20 januari 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Annalisa,
We're happy you're pleased with the results and that the ProSleepy pillow has been a big help for your condition.
Thank you for your patronage. If there's anything else you need, please let us know :)
ProSleepy Customer Service
No money back after 4 months
The pillows were not good for me, fine I'll send them back and get 100% refund
Nope, four months and counting
Just a lot of delays and straight out lies from the support team
19 januari 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Marisa,
Good day!
We are sad knowing that the ProSleepy pillow didn’t work for you. Our body usually needs a fair amount of time to adjust so a feeling of discomfort on earlier days is actually normal if you are switching from a traditional pillow to a pillow like ours.
We would like to also dig deep so we can provide you necessary solutions and get a clear view of your concern, so may we know what has happened? Kindly share with us your order details as well so we can look them up in our records.
We will sincerely appreciate your response at your most convenient time.
Kind regards,
Team ProSleepy
My daughter introduced me to this…
My daughter introduced me to this pillow due to the fact she knew this new pillow was best for me, before my daughter and her boyfriend seen I was sleeping on 2 standard pillows that already became flat and my head was up too high, which is bad for my spine. I adore this pillow sleep much better and doesn’t get flat where in the middle of the night I have to flip it over, no more thanks to prosleepy!!!
16 januari 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hi,
Thank you for your feedback!
We are extremely grateful that the ProSleepy pillow has made such a difference for you. We look forward to hearing from you again when you purchase your next ProSleepy pillow in the future. :)
Best Regards,
ProSleepy Customer Support
Poor return service
I did not get on with the pillow, which is fine as some people clearly do.
But as previous reviews have mentioned the 30 day trial is basically a con as the return address is in China, which isn't mentioned before. The only reason I haven't rated 1 star is that customer service is efficient and they at least reply to emails.
16 januari 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Shalin,
Good day!
We can only understand your feedback about our return service. To explain our policy, we have a 30-day return period from the delivery date. You have an option to choose between sending it back to our warehouse for a 100% refund (we will refund the amount paid upon receiving the returned pillow) or you may keep the pillow and then receive a percentage refund of 50% instead. That way, we will contribute towards lowering CO2 emissions by decreasing unnecessary shipments, and you won’t have to bear the work and the costs for the return process.
Please refer to our shipping policy for more details: https://www.prosleepy.com/policies/refund-policy
We hope that we are able to clear things up a bit. Could you kindly share your order ID so we can further assist?
Warm Regards,
Team ProSleepy
I purchased a pillow from ProSleepy and…
I purchased a pillow from ProSleepy and from the first night, I got relief for my neck. The ordering was easy - did it from my phone and it arrived quickly. Thanks so much!
14 januari 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Christopher,
We appreciate you for leaving us such a wonderful review. We are thrilled that you loved your new ProSleepy pillow and it would be an honour to serve you again with our best selling pillows in the future. :)
Your feedback really means so much to us. Have a wonderful day ahead! :)
Best Regards,
ProSleepy Customer Support
I would have left 5 stars but it was a…
I would have left 5 stars but it was a nightmare actually trying to get the pillow. I ordered on 2 December 2020 and after numerous automated email responses I finally received it on 9 January 2021. I was so cranky I thought it would be rubbish and not work but it is AMAZING! I have chronic neck pain since being thrown off my horse 18 months ago and I have finally been able to get a decent night's sleep. If you can deal with the drama of actually trying to receive the pillow, it is worth it.
11 januari 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Grozny,
We appreciate your honest and kind feedback.
We're really happy to know that our pillow has made such a difference for you and that you have had a great experience with it. We are sorry if there's a delay in receiving your order, we normally process and ship out packages but due to the COVID-19 crisis, many states and countries have issued workers to stay home including some parcel workers plus, air-traffic has been severely disrupted. This has been fixed so delays were minimized moving forward.
Again, we’re very sorry for the inconvenience and we hope that the improved sleep you have experienced had made up for the waiting. Have a great day! :)
Warm regards,
ProSleepy Customer Service
I love the pillow
I love the pillow, which sorted out some neck issues I got from my awkward sleeping position. My OH suffers with neck, shoulder and back pain. He tried the pillow and was amazed at the overnight improvement. It supports your neck whichever way you sleep. Shipping time is long so you have to be patient.
11 januari 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hi,
Thanks so much for your review!
We're really happy to know that you were satisfied with your new pillow. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
Great pillow for a good night's sleep!
I bought this for my husband who has suffered with neck and shoulder pain. He told me it was great so I tried it myself last night. I had the best sleep I've had for a long time and have just ordered 2 more and pillowcases for myself and my son!
6 januari 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Dear Erica,
Thanks so much for your thoughtful review. This is incredibly helpful for other customers out there who would want to try ProSleepy pillows.
We look forward to assisting you again in the future! :)
Best Regards,
ProSleepy Customer Support
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