Do not give them any money. I purchased from this company fine about five years ago. I put a repeat order in over a month ago and have received a series of automated emails excusing the delay which I... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
No pillow ever arrived. Received an email telling me there are global logistics issues and I should be patient. it's now been 7 months and still no pillow. Nobody responds to my emails just an autores... Toon meer
ProSleepy advertises risk-free purchases, which is false, because as other reviewers have stated, you have to pay for the return. To make matters worse, nowhere on the product or order page is their... Toon meer
Bedrijf heeft geantwoord
I bought this pillow but it didn’t help with my neck pain unfortunately. I contacted them within the 30 day window for a refund but have ignored my 4 emails! On their website it states money back gu... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Good sleep is essential for optimal health and as vital as regular exercise and eating a balanced diet. ProSleepy™ helps you achieve that!
Contactgegevens
Nederland
- www.prosleepy.com
2,3
Slecht
244 reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I'm so excited to receive my ProSleepy pillows!!
I'm so excited to receive my ProSleepy pillows!! I went all out and got all three of them: the regular, the cuddle, and the premium knee pillows (and then I even got 2 extra free pillowcases that came with it too!). I have scoliosis and the angle of my neck isn't where it's supposed to be, so I'm in need of a good pillow to support my neck when I sleep, at least! I've just been using a regular pillow up till now, but I think now it's time to invest in a proper memory foam pillow! I also think the knee pillow will be great to align my spine more, since my legs go everywhere when I sleep on my side. I'm so excited to try them all out!! 🙂
2 januari 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hi,
Thanks so much for patronage! So glad that you ordered a lot of our pillows. :)
We're really happy to know that our pillow has made such a difference for you and that you have a great experience with it. It would be an honor if we could serve you again in the future. 😃
We appreciate your patronage! Have a great day! :)
Warm regards,
ProSleepy Customer Service
seit ich das neue Kopfkissen besitze…
seit ich das neue Kopfkissen besitze schlafe ich bedeutend besser. Service und Ware von hervorragender Qualität. Volle Kaufempfehlung!
2 januari 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hi,
We're happy that our pillow had brought you the comfort you deserve! That is entirely our aim since the beginning and we're glad to have hit the mark for you. Thank you for your trust, we're thankful for amazing customers like you. :)
Best Regards,
ProSleepy Customer Support
Best pillow for cervical spondylosis. No more waking up with headaches!
I was diagnosed with cervical spondylosis many years ago. As a result, I often wake up with headaches, using one "neck" pillow after the other. I have been using this pillow for about a month, and my neck feels so relieved and haven't woke up with a headache once. I was encouraged to write a good review for this company, but I am serious when I say that they deserve a great review, because this is the best pillow I've ever experienced for my neck and I've tried different ones for over 30 years..
1 januari 2021
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Tara,
Thanks so much for your review!
We're really happy to know that you were satisfied with your experience with our pillow. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
Love this pillow
Love this pillow. It is so comfy and I am able to have a good nights sleep.
31 december 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Hi,
Thanks so much for your feedback!
I'm happy you're pleased with the results and that our pillows have been a big help. If there's anything else we can do to assist you, please let us know :)
ProSleepy Customer Service
Best Christmas Present Ever
I got this for my husband as a Christmas present. He suffers from migraines and I thought this might help. My husband loved it!
28 december 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Maan,
We're happy you're pleased with the results and that the ProSleepy pillow has been a big help for your husband's condition. Our products are indeed the best Christmas gift! :)
Thank you for your patronage. If there's anything else you need, please let us know :)
ProSleepy Customer Service
The pillow itself is excellent
The pillow itself is excellent. It does what it is supposed to. It has alleviated my neck pain completely, and I can now sleep an entire night without waking to a headache.
28 december 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Dear Ryan,
Thank you for your feedback!
We are extremely grateful that the ProSleepy pillow has made such a difference for you. We look forward to hearing from you again when you purchase your next ProSleepy pillow in the future. :)
Best Regards,
ProSleepy Customer Support
I was experiencing neck pain and…
I was experiencing neck pain and problems with other pillows when turning on one side. With this pillow is now much better 👍 Very good choice
25 december 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Marco,
Thank you for sharing your experience with your new ProSleepy pillow! It's wonderful to know that our pillow has helped you get a good night's sleep and not experience neck pain anymore. :)
If you have any other questions or need further assistance, please feel free to contact us, we’d be happy to help you.
Best Regards,
ProSleepy Customer Support
I was experiencing neck pain and…
I was experiencing neck pain and stiffness and on the very first night with my new pillow, it was a huge improvement and better every night since. My husband wanted to give it a try and using it one night he hardly snored at all!! So I’ve ordered one for him!!
22 december 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Deanna,
Thank you for your review.
Glad to know that you have adjusted to your new ProSleepy pillow. Our body usually needs a fair amount of time to adjust so a feeling of discomfort on earlier days is actually normal if you are switching from a traditional pillow to a cervical pillow like ours. Traditional pillows push our necks’ out of natural alignment, but after years of unhealthy positioning, our necks have grown accustomed to it.
If it's too uncomfortable to sleep with at night, try using your new ProSleepy pillow during the day while resting for 10-15 minutes. An amazing benefit of ProSleepy Bamboo Cervical Pillow is that it is made of slow-bound memory foam plus it’s designed to keep your spine straight while sleeping – so you can ease your neck into healthier alignment at your own pace with comfort each step of the way.
We are sincerely glad that you gave it a chance and actually worked! :) Please do not hesitate to contact us anytime if you need further help. :)
Kind Regards,
ProSleepy Customer Support
It seems to help to relief for my neck…
It seems to help to relief for my neck pain. The delivery was late due to COVID situation but the quality is good.
22 december 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Hi,
Thanks so much for your review!
We're really happy to hear that you're having a great experience with the ProSleepy pillow. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
I ordered a pair of pillows after I…
I ordered a pair of pillows after I read the reviews on FB.This was 23/11.I am yet to receive these pillows.my tracking number shows these pillows still in China.How long do I need to wait for them?
Normally you should receive your order in couple of weeks considering all what’s going on now. But it is nearly 4weeks and they haven’t arrived. Is this scam or what? I knew I shouldn’t have ordered them but there were some good reviews that fooled me.Had I known there are also lots of bad review I wouldn’t have ordered from you.!I would like someone to get back to me to confirm the dates otherwise I like to cancel the order as they have not arrived yet and get a full refund.
Many thanks Ella
19 december 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Stephen,
Good day!
We would ike to express our deepest apologies if we haven't been able to deliver your parcel within the timeframe allotted. This is actually very rare as we have switched to a faster shipping line to best serve our customers.
We are a legitimate company and we can assure you that we operate legally following rules and regulations. In fact, we have over 11,000 satisfied customers who have experienced the quality and comfort our pillows bring.
Moreover, normal deliveries take about 7-21 business days ( as stated on our Shipping Policy) depending on your country as we ship directly from our international warehouses to offer the highest quality products for the lowest possible prices.
However, we would like to let you know that due to the COVID-19 crisis, the worldwide air-traffic has been severely disrupted. Although we’re still able to ship worldwide, delivery can take longer than our regular time frame. Also, tracking numbers will only start providing updates once the package lands in your country.
In line with this, may we kindly ask for further information regarding your order so we can check any updates possible and monitor the delivery closely?
I await your reply. Please let us know if you need further assistance, we’d love to help you more.
Kind regards,
Team ProSleepy
Bought a ProSleepy pillow a few months…
Bought a ProSleepy pillow a few months ago. Liked it so much I have reordered two more one for a backup for myself the other as a gift. Love getting a good nights sleep. Thanks ProSleepy.
9 december 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Susan,
We appreciate you for leaving us such a wonderful review. We are thrilled that you loved your new ProSleepy pillow and it would be an honour to serve you again with our best selling pillows in the future. :)
Your feedback really means so much to us. Have a wonderful day ahead! :)
Best Regards,
ProSleepy Customer Support
Great product and highly recommended
Great product and highly recommended. Honestly, sleep is a better experience than it was before!! Definitely worth the money.
8 december 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Nezi,
This is incredible; thank you for sharing your feedback with us! It's wonderful that the ProSleepy pillow has made such a difference for you.
In case you need further help, please don't hesitate to contact us anytime :)
Warm Regards,
ProSleepy Customer Service
Happy so far...
Finally made my purchase! Website easy to navigate, great sale price & customer service. They shipped out almost immediately after I placed the order - can’t wait until they get here!!!
8 december 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Nancy,
Thank you for trusting our brand! :) Your order should arrive within the delivery timeframe and rest assured that it'll be worth it.
We appreciate you taking the time to share your feedback with us. It means so much when our best customers share their experiences.
ProSleepy Customer Service
I've had the ProSleepy pillow on my…
I've had the ProSleepy pillow on my wishlist for awhile and am so excited to feel the difference when it arrives in a few days! Customer service was responsive in answering my questions and checkout was fast. Thank you for a positive experience!
2 december 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Sheryl,
We count ourselves lucky to have you as a customer and we're happy that you trusted our company. We guarantee you, your new ProSleepy Pillow will be worth the wait! :)
You don't need to worry, our delivery time has been back to normal as we have changed our shipping lines so no need to wait a long time for the delivery. It will arrive in the coming days.
Please don’t hesitate to contact us if we can be of any further assistance. Have a great day ahead! :)
Warm Regards,
ProSleepy Customer Support
Sceptical At First
Due to health issues, I have struggled to find a pillow that brings not only comfort, but support. The ProSleepy pillow hits the spot. My neck is supported at all times, and has reduced the tension levels in my neck and shoulders.
I was sceptical at first, however, I was impressed from night 1 and would recommend the pillow to anyone who finds standard pillows unsupportive.
27 november 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Dear Mrs. Laura,
Thanks so much for your thoughtful and honest review. This is incredibly helpful for other customers out there who would want to try ProSleepy pillows. We are sincerely happy that our pillow has been beneficial to you a lot! :)
We look forward to assisting you again in the future! :)
Best Regards,
ProSleepy Customer Support
Good quality and service
The product is really nice and I am happy with the new pillow. Also the Support Team is strong. Problems with the supply was clarified shortly. Thanks
26 november 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Marco,
We're sorry to know that you haven't received part of your order and we want to thank you for bringing this to our attention. We will sort it out as soon as possible.
First and foremost, we'd like to inform you that packages are sent separately most especially if you ordered multiple items. So, there a huge possibility that your remaining packages are on their way which may still fall within our delivery/shipping timeframe.
To get a clear picture of what happened, could you send us your order number so we can investigate further?
We will eagerly wait for your response.
With our sincerest apologies,
ProSleepy Customer Support
Great customer service
I ordered the prosleepy pillow as it was discounted and liked their policy that you can return the pillow if it does not provide the comfort you are looking for. Took about 2 weeks for it to arrive. Unfortunately the pillow itself was slightly too firm for me so I was unable to get a good nights sleep with it. But the customer service from the team is fantastic! They helped deal with my issue promptly and professionally. Worth trying the pillow since you can return it, unfortunately for me this won't be my forever pillow.
25 november 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Paris,
Thank you for your honest feedback.
It was unfortunate that the pillow didn't work for your body type but despite that, we are still extremely thrilled that we were able to help you in any way we can.
We sincerely hope that you can get to try other ProSleepy pillows in the future like our Knee and Cuddling pillows which could be more suitable for you. :)
In any case, it was an honor serving you as our valued customer and we look forward to your next purchase then! :)
Warm regards,
ProSleepy Customer Service
Love my pillow from ProSleepy
Love my pillow from ProSleepy! I've experienced neck pain for years and tried all kinds of pillows in hopes of finding a solution. After my first night using it, I woke up with no neck pain. I'm a side sleeper and it keeps my neck in the perfect aligned position. Customer service has also been wonderful with very good communication.
24 november 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Kimberly,
Thanks so much for your review!
We're really happy to know that our pillow has made such a difference for you and that you have a great experience with it. It would be an honor if we could serve you again in the future. 😃
We appreciate your patronage! Have a great day! :)
Warm regards,
ProSleepy Customer Service
Customer service has been great so far…
Customer service has been great so far and I was pleased a sale was offered.
18 november 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Hi Marie,
Thanks so much for your review!
We're really happy to know that you were satisfied with your experience in our company. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
Great website and customer support
Great website and customer support, Will follow up on the pillows once recieved
16 november 2020
Review zonder uitnodiging
Antwoord van ProSleepy
Dear Martin,
Thanks so much for your review!
We're excited for you to finally receive the pillow. We promise you it'll be worth it just like our current market of over 11, 000 satisfied customers worldwide. :)
You will also receive an email regarding your tracking details so you may just use the link provided to get an update on the shipping.
We are always here to assist so please don't hesitate to reach out to us via our support channels on social media and email. Have a great day! :)
Warmest Regards,
ProSleepy Customer Service
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.