Booked my car in to have the front tyres replaced. It was easy to park & the staff provide an excellent service. There's a small reception area where you can have a coffee while you wait. The garage a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent customer service from the team here, 3rd time using Protyre in Durham in the last 6 months and very happy with the result. Knowledge and customer service are consistently good. Excellent us... Toon meer
Great experience on both occasions I have used the garage. The lads who work there are friendly polite and extremely knowledgeable. Sometimes it can be intimidating going to a garage with no knowledge... Toon meer
Fantastic service as ever, Jack swiftly dealt with a problem I was having due to a the wrong part being replaced at another garage before before I bought the car. Correcting someone else’s mistakes... Toon meer
Bedrijfsgegevens
Over Protyre Autocare - Durham
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
Pit Lane, Newton Hall, DH1 5HH, Durham, Verenigd Koninkrijk
- 01913 757444
4,6
Uitstekend
676 reviews
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Recently work done on Mini
Good bunch of lads at Darcy’s… always professional with honest pricing
9 juni 2025
Reliable, Friendly and courteous
Friendly and courteous. Very informative over the work that they carry out. Keep you upto date with any extra work that may need doing. A very reliable garage, definitely recommend them..... 👍🏼
28 mei 2025
Great price for tyres
Great price for tyres, made appointment for fitting completed in 40 minutes friendly staff. Deducted a point for leaving that white stuff around 2 of the tyres.
28 mei 2025
Great friendly service
Great friendly service. Would definitely recommend Darcy's garage at Durham.
19 mei 2025
Excellent service all round I’ve used…
Excellent service all round I’ve used this garage before and the service has always been 5 Star
12 mei 2025
Amazing experience second time around
Amazing experience second time around. But they tend to underestimate the waiting time
5 mei 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
THE SERVICE AND MOT WERE…
THE SERVICE AND MOT WERE EXCELLENT,HOWEVER,THE CAR WOULD NOT START ON THE NEXT DAY,THE BATTERY HAD BEEN REPLACED IN THE WEEK PREVIOUSLY,NOW TELL ME I NEED A NEW ALTERNATOR WHICH WOULD COST £750.
I HAVE SUBSEQUENTLY BEEN QUOTE £300.
YOUR PRICE IS A RIPOFF.
I WII LOOKING ELSEWHERE IN FUTURE
1 mei 2025
Antwoord van Protyre Autocare - Durham
Dear Keith Bradley,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Bad experience on tyre change.…
First day I booked tyre change and wheel alignment test. Unfortunately I waited 4 hrs and there is no tyre available and wheel alignment test also denied. Second day you guys changed tyres but denied to do wheel alignment test. I booked both as a package with promotional prize. I got refund. But now I need to pay extra money to do the wheel alignment test. So it's a financial lost for me. My time and money wasted.
23 april 2025
Antwoord van Protyre Autocare - Durham
Dear Mr Joseph,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Overall good experience
Had my interim service there. Staff were lovely and answered my questions (without judging me). Detailed report given and finished up on time. Will go back again.
16 april 2025
Excellent result from Jack Hurst
Excellent customer service from the team here, 3rd time using Protyre in Durham in the last 6 months and very happy with the result. Knowledge and customer service are consistently good. Excellent user friendly website if needing to book out of hours. Jack Hurst helped to diagnose and fix an issue that could of cost me a lot more in time,
money and stress and was super helpful and professional. Would definitely recommend this garage :-)
16 april 2025
good service
9 april 2025
Good service provision
Good service provision, Explained comprehensively what was wrong.Good customer communication.
9 april 2025
Customer service not good enough.
Booked online for an MOT which was all fine. But they didn't call me back when done (which they said they would do) and they didn't replace a bulb as requested.
I only use them because they're the closest garage... The customer service which used to set them apart when they were independent isn't there any more.
7 april 2025
Antwoord van Protyre Autocare - Durham
Dear Dave Hooper,
Thank you for taking the time to raise your concerns.
Customer service is important to us and we always try to make sure that it is at the best that it can be for all our customers, therefore we have brought this to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further with you.
Kindest regards,
Georgia
Customer Care - Protyre
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