I booked my son’s car into Protyre for 3 new tyres and a wheel balance, following a service/MOT at his local garage. I input my son’s car reg on screen and quickly identified the Continental Tyres to... Toon meer
Locatie
Wijzig locatieUnit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL Penrith, Cumbria, GB
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Lees wat reviewers zeggen
Reception staff very welcoming and friendly The waiting area is in need of a refurb The fitting of two tyres seemed to take a long time This location was unable to check tracking due to combinati... Toon meer
Bedrijf heeft geantwoord
had a blowout offside rear just south of Penrith on the M6 WHICH WAS TERRYFIYING This company were brilliant in helping us out knowing we had a 9 year old Autistic Child stranded in at the si... Toon meer
Bedrijf heeft geantwoord
Good service but very short staffed, I remember when I could go and wait for an hour or so then get seen. Last couple of trips I’ve had to return the following day it’s driven me to Harry’s tyres half... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Protyre Autocare - Penrith
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
Unit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL, Penrith, Cumbria, Verenigd Koninkrijk
- 01768 864361
4,6
Uitstekend
1K reviews
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My go to place for tyres.
As usual, prompt and courteous service, especially as this was an un-booked visit following pothole damage.
22 december 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Not as quick as it used to be
If you book a slot it may overrun in time. Give yourself plenty of time even if you are booked.
hour 25minutes to fit 2 tyres. A lot has changed over the years.
17 december 2025
Antwoord van Protyre Autocare - Penrith
Dear Wayne and selina,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Penrith branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Waited far too long and no explanation…
Waited far too long and no explanation during the wait!!
17 december 2025
Antwoord van Protyre Autocare - Penrith
Dear Ian,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Penrith branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Good price but slow service
Good price but slow service.
The good - competitive on price and took the time to order the tyres I wanted.
The not so good - took over 90 mins to fit two tyres despite booking an appointment time in advance.
Update - Spoke to very pleasant Customer Services Manager, who will look to ensure customers are informed of undue delays where unavoidable.
12 december 2025
Antwoord van Protyre Autocare - Penrith
Dear Customer,
Thank you for taking the time to share your feedback in regards to your recent visit to our Penrith branch.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Service
Excellent service and very helpful staff advising on work needed for my vehicle's safety.
8 december 2025
Great service as usual
26 november 2025
Antwoord van Protyre Autocare - Penrith
Hello Mrs Smith,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Quality people.
The people here are top quality and genuinely care about their customers.
8 december 2025
Antwoord van Protyre Autocare - Penrith
Dear John,
We're happy to hear that you feel our team at our Penrith branch genuinely cares about our customers and provides top-quality service.
Thank you for your positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Easy on-line ordering and great service…
Easy on-line ordering and great service when I took the car for the tyres to befitted
3 december 2025
Trustworthiness
Always helpful catering for my, often unique, needs. Used and known for decades, are flexible, reliable, and professional at all times, keeping my assorted vehicles well equipped whilst accepting my own requirements.
1 december 2025
Antwoord van Protyre Autocare - Penrith
Hello Rogkin,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Penrith
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The service was spot on
The service was spot on , fast and convenient with no fuss . A new battery fitted to suit my date and time ,all at penrith branch pat on back . All apart from the hefty price but I suppose everything has shot up. Many thanks 👍
12 november 2025
Staff are fine but procedures are…
Staff are fine but procedures are shocking - 2 weeks to obtain a bolt the manufacturer has in stock - abysmal
27 oktober 2025
Antwoord van Protyre Autocare - Penrith
Dear Nil
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Penrith branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Very quick service n the lads in the…
Very quick service n the lads in the office were very friendly
5 november 2025
Antwoord van Protyre Autocare - Penrith
Hello Mrs Dodd,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very good service from start to finish
3 november 2025
Antwoord van Protyre Autocare - Penrith
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Stressful visit!!
Wrong tyre changed on my previous visit ( front drivers side instead of rear) so of course the rear tyre went flat again. Luckily I wasn’t far from home but I could have been anywhere!! I had to take their word that the tyre they had removed on first visit was faulty as it had already been disposed of. I had had no indication that there was anything wrong with it!! Consequently I ended up having to purchase two new tyres.
The lad on reception was very polite and as helpful as he could be in circumstances.
27 oktober 2025
Antwoord van Protyre Autocare - Penrith
Dear Joan Davis,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Professional and thorough
Professional, knowledgeable, thorough and reassuring.
Good communication at and through reception and with staff attending my vehicle.
Just a small issue with being able to contact the business as the phoneline didn't enable me to stay connected until my call was eventually answered. Had to call back 3 times
24 oktober 2025
First class service.
The staff were helpful, informative and very quick. I had a puncture in my tyre which was repaired. The tyre pressures were checked and I was back on the road.
27 oktober 2025
Excellent service
Excellent service although the cost of the vehicle service since last year has increased a great deal!
21 oktober 2025
Antwoord van Protyre Autocare - Penrith
Hello Alan,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Easy to book on line with range of…
Easy to book on line with range of dates and times to suite. Very little lead in time for MOT. Dropped keys off at allocated time and received phone call to pick up within the hour. Polite staff. Good price
20 oktober 2025
Antwoord van Protyre Autocare - Penrith
Hello Martin,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
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