I booked my son’s car into Protyre for 3 new tyres and a wheel balance, following a service/MOT at his local garage. I input my son’s car reg on screen and quickly identified the Continental Tyres to... Toon meer
Locatie
Wijzig locatieUnit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL Penrith, Cumbria, GB
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Lees wat reviewers zeggen
Reception staff very welcoming and friendly The waiting area is in need of a refurb The fitting of two tyres seemed to take a long time This location was unable to check tracking due to combinati... Toon meer
Bedrijf heeft geantwoord
had a blowout offside rear just south of Penrith on the M6 WHICH WAS TERRYFIYING This company were brilliant in helping us out knowing we had a 9 year old Autistic Child stranded in at the si... Toon meer
Bedrijf heeft geantwoord
Good service but very short staffed, I remember when I could go and wait for an hour or so then get seen. Last couple of trips I’ve had to return the following day it’s driven me to Harry’s tyres half... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Protyre Autocare - Penrith
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
Unit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL, Penrith, Cumbria, Verenigd Koninkrijk
- 01768 864361
4,6
Uitstekend
1K reviews
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Great and cost effective service.
Went in with a suspected slow puncture and bad vibration on different wheels. Wheel rebalanced and slow puncture investigated but nothing found. Took a while to complete but only charged £15. Had great and prompt service.
24 september 2025
Antwoord van Protyre Autocare - Penrith
Dear Dave H,
We appreciate you bringing this to our attention. We're glad we could address the vibration and investigate the suspected puncture, even though nothing was found.
We are happy you were pleased with our prompt service and the price.
Thank you for your feedback.
we will look forward to welcoming you again at our Penrith branch in the future.
Kind regards
Kayliegh
Customer care - Protyre
Perfect customer service at Protyre…
Perfect customer service at Protyre Penrith. After a service an issue that arose was dealt with swiftly, effectively and with consideration and support. I was concerned as to whether this would be the case but I should not have been. The issue happened when I was away from home and celebrating my 60th birthday. What could have had a negative impact on my time away did not because of the way it was handled. It has positively impacted my plans to use Protyre again, and I am confident and happy to recommend them. A huge thank you, I would have given you 10 stars if I could!
14 oktober 2025
Review zonder uitnodiging
Antwoord van Protyre Autocare - Penrith
Hello Mrs Matthew,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Helpful staff
Helpful staff. Were able to fix my tyre within a reasonable time. We were lucky to arrive before an influx of people seemed to arrive. Despite the rush they had all staff remained courteous with every one and kept a level head. We were recommended to try here and would highly recommend to others
15 oktober 2025
Fast and very nice staff
Fast and very nice staff, great price will be back with other car, well done service with a smile.
10 oktober 2025
Antwoord van Protyre Autocare - Penrith
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Booking slots have no relevance
Arrived before the allotted / booked slot at the Penrith branch. Informed of a short 15 minute wait, ONLY to then wait 45minutes before the job was even started! Total job, for the replacement of two front tyres took over 1 hour & 20 minutes!!
This, unfortunately, is the second time I have mentioned to the company that booked slots should be respected and walk ins should be made to wait. I was reassured, after the first time, that the correct process would be followed, but obviously it has been ignored.
1 oktober 2025
Antwoord van Protyre Autocare - Penrith
Dear Gavin Matier,
Thank you for notifying us of your concerns regarding the booking system.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Everything as it should be
6 oktober 2025
Really impressed with the whole booking…
Really impressed with the whole booking process especially as we weren’t local, gave a good option of garages with directions. The garage that changed the tyre was very good.
1 oktober 2025
Antwoord van Protyre Autocare - Penrith
Hello Catherine,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Quick and efficient.
24 september 2025
Antwoord van Protyre Autocare - Penrith
Hello Mr Jago,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
They dont listen
They dont listen, i asked for 2 rear tyres. They put them on my front, then disposed of my
Front ones and told me my back ones were swapped, which they wernt, but back ones were both half bald and they told me the tread was fine.
I went back they placed used tyres on the back and gave me a free allignment.
Will not be using again.
17 september 2025
Antwoord van Protyre Autocare - Penrith
Dear Miss Barron-Morris,
Thank you for leaving us a review and bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Excellent service again.
22 september 2025
Antwoord van Protyre Autocare - Penrith
Hello Geoff,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Just had my MOT done at Penrith, Protyre Autocare
Just had my 1st MOT done at Protyre Autocare Penrith. Booked on line easily and the MOT was carried out within an hour while I waited in the office waitng area. Very pleased indeed
22 september 2025
Antwoord van Protyre Autocare - Penrith
Hello Malcolm,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
customer care was amazing here very…
customer care was amazing here very friendly and they got me straight in and even checked a few things for me while i waited with a free coffee in there waiting room.
15 september 2025
Antwoord van Protyre Autocare - Penrith
Dear Luwis,
We're happy to hear that you had such a positive experience at our Penrith branch.
It's great to know our team provided friendly and efficient service, and that you enjoyed the complimentary coffee while waiting.
Thank you for your feedback.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Repaired my puncture with minimal delay…
Repaired my puncture with minimal delay and a very reasonable price
12 september 2025
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