We had our Pyronix Enforcer system installed approx 6yrs ago on our new build property. Following the install and throughout the last 6yrs I have added many more sensors, I now have 5 PiR Sensors, 7 w... Toon meer
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Such Endeavour by Chris and all of the team at from Pyronix Tech support who had the the patience of JOB ! to help through all pain I put him through. I can never appreciate what he and others did to... Toon meer
Bedrijf heeft geantwoord
Your technical support man confirmed what should happen when changing Jamming timer to zero mins on a Euro 162 .The panel was still going into Jamming fail after zero mins applied. I resolved issue af... Toon meer
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This has got to be the best technical back up service available makes others look like directory enquirers. This is the reason we use Pyronix as an installer you are always their to help
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pyronix is a Business to Business designer and manufacturer of market leading professional security products and technologies for the global security industry. Our systems are designed to be installed by professional security installers and utilise the latest technology to deliver superior security for homes and businesses.
Contactgegevens
Braithwell Way, S66 8QY, Rotherham, Verenigd Koninkrijk
- 01709 700 100
- www.marketing.com
- www.pyronix.com
4,6
Uitstekend
451 reviews
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Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Excellent technical help.
1 februari 2024
Review zonder uitnodiging
Antwoord van Pyronix
Hi,
Thank you for the review. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
TODAY DAVE PREVIOUS ALAN
TODAY DAVE PREVIOUS ALAN. CREDIT TO THE COMPANY WELL DONE. AS AN INSTALLER RUSTY ON PYRONIX KIT THEY EXPLAINED AND ANSWERED MY QUERY WITH PATIENCE POLITNESS AND PROFESSIONALISM. WELL DONE
29 januari 2024
Review zonder uitnodiging
Antwoord van Pyronix
Hi Michael,
Thank you for your review, we really appreciate it and are pleased to hear about your positive experience. We will pass your comments across to Dave and Alan 👍
V10 Default reprogram.
V10 Default reprogram.
Keith, Exceptionally Knowledgeable,
All done with his advise in 15mins.
Top guy
18 januari 2024
Review zonder uitnodiging
Antwoord van Pyronix
Hi Stephen,
Thank you for your review, we really appreciate it and are pleased to hear about your positive experience. We will pass your comments across to Keith 👍
Great technical support as always
9 januari 2024
Review zonder uitnodiging
Antwoord van Pyronix
Hi Tommy,
Thank you for the review. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
The person who helped me today was…
The person who helped me today was superb
5 januari 2024
Review zonder uitnodiging
Antwoord van Pyronix
Hi Paul,
Thank you for the review. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Always spot on and goes above and…
Always spot on and goes above and beyond to sort things out
15 december 2023
Review zonder uitnodiging
Antwoord van Pyronix
Hi Dave,
Thank you for the review. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
That technical is open till 18.30 hours
Alan the Irish gentleman in tech support was so helpful, polite, patient, just a real asset to your company, nothing was too much trouble for him
8 december 2023
Review zonder uitnodiging
Antwoord van Pyronix
Hi,
Thank you for your review, we really appreciate it and are pleased to hear about your positive experience. We will pass your comments across to Alan 👍
Good technical support
Fast and efficient technical support. You know what it is like on-site when something isn't working and you know you know what is wrong ... but can't drag it out the back of your head.
Very helpful and got the job sorted without wasting anymore time.
4 december 2023
Review zonder uitnodiging
Antwoord van Pyronix
Hi Steve,
Thank you for the review. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Tech support were very helpful
Phoned in with a technical issue with Enforcer V10, got straight through with no wait, excellent, question was answered quickly and helpful staff.
23 november 2023
Review zonder uitnodiging
Antwoord van Pyronix
Hi Mike,
Thanks so much for your review. We'll pass your comments across to the team :)
Very helpful and patient.Explained…
Very helpful and patient.Explained everything in clear way.
20 november 2023
Review zonder uitnodiging
Antwoord van Pyronix
Thanks so much for your review. We'll pass your comments across to the team :)
Home Control 2.0 not fit for purpose
The Pyronix app no longer works to control the alarm system remotely - constantly get an error message, fails to connect to Pyronix Cloud. I've had my system checked and there is nothing wrong - given the number of identical complaints in the app store, this is very clearly an app/pyronix issue and not a user issue. Yet nothing is done to correct it. This NEVER happened in the previous app, but it is now not fit for purpose, and certainly not worth paying a subscription for.
18 november 2023
Review zonder uitnodiging
Antwoord van Pyronix
Thanks for your review and sorry to hear you are having this issue. Can you please email us at customer.support@pyronix.com with your panel details including system ID, so we can check a few things please?
The pyronix was installed in my home
The pyronix was installed in my home, I have had nothing but trouble, the installer refused to come out unless I pay a call out plus another hour of Labour charges. This security system is not for the general household. My mother who was 83 when this was installed was in no way able to use this system. I'm looking for someone else to install a more used friendly system. Will never recommend this system to anyone else.
1 november 2023
Review zonder uitnodiging
Antwoord van Pyronix
Hi Donna,
Thank you for your review. As Pyronix is a Business to Business company, we are unable to provide technical support or installation advice to end users. The system is designed to be fitted by a Professional Security Installer, and therefore we only sell our products through professional trade channels, and the system would require to be serviced and maintained by a professional engineer, as it is not a DIY kit.
The installers are a third party to Pyronix, and unfortunately we do not have any involvement in the installation so we are not aware of what they charge and their availability. However, if you would like to confirm your post code, we can put you in contact with some local installers that we are aware of, that currently work with Pyronix equipment.
If you require a user manual for the system, wish for some local installers details or have any more questions please don't hesitate to contact us at customer.support@pyronix.com
Very helpful technical guy Richard
Very helpful technical guy Richard. Called me back after me calling and having an issue with updating insite via website. He had a slight glitch with the link he sent me so I said I call later. But he persevered after call ended and called me back and it was all sorted. Very much appreciated the help.
8 november 2023
Review zonder uitnodiging
Antwoord van Pyronix
Thanks so much for your review. I'll pass your comments onto Richard :-)
Great Product
Great Product, technical support are alway's helpful. 💯 Recommend this company
8 november 2023
Review zonder uitnodiging
Antwoord van Pyronix
Hi Ian, thanks for taking the time to write your review. I'll pass your comments onto our Technical Support and Product Development Teams.
The best technical service ever…
The best technical service I have ever used. Sent a whats app request which came back within seconds as need to contact the tech phone line as it was a complex issue, before I could open my contacts to give them a call my phone was ringing with a tech to talk me through my issue. Within 5 minutes of my first request all was sorted. I am very happy with the service and the Pyronix kit which so far has been very reliable.
7 november 2023
Review zonder uitnodiging
Antwoord van Pyronix
Hi Iain,
Thank you for the review. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Very poor customer service and even…
Very poor customer service and even poorer alarm system.
You had the chance to resolve my issue on the first call I made to your technical team who advised I should go back to the installer who is no longer in business, he advised if that is the case then your warranty does NOT exist. This is what I call very very poor customer service.
31 oktober 2023
Review zonder uitnodiging
Antwoord van Pyronix
Hi,
Thank you for your review, we are sorry to hear this. Could you provide further details on the issue you have experienced via email please? If you could send this across to customer.support@pyronix.com, so we can look into this further.
I’m Pyronix doorcamso happy to from…
I’m so happy to have had an email from Pyronix and now have a user manual for their doorcam. Marvellous
27 oktober 2023
Review zonder uitnodiging
Antwoord van Pyronix
Hi Al,
Thank you for your review, we really appreciate it. We are pleased to hear about your positive experience 👍
Very helpful technical staff who…
Very helpful technical staff who answered all my queries in a friendly and efficient manner. To be honest anytime I have called Tech Support they have always been professional and helpful. Keep it up!
18 oktober 2023
Review zonder uitnodiging
Antwoord van Pyronix
Hi,
Thank you for the review. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Great for commercial but expensive for domestic use
As a homeowner it's very frustrating and expensive that even though I own the equipment, each time there is an issue we have to call an alarm company.
I'll leave you all to make your minds up about them, personally I think their response says it all!
18 september 2023
Review zonder uitnodiging
Antwoord van Pyronix
Hi,
Thank you for your review and feedback, we really appreciate it. As our products are not a DIY kit, they are designed to be installed and maintained by a professional installer. If you would like further information on our products, please email customer.support@pyronix.com and we will advise.
Extremely helpful and polite as usual.
10 oktober 2023
Review zonder uitnodiging
Antwoord van Pyronix
Hi Graham,
Thank you for the review. Great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
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